Wisconsin Staffing is hiring: Receptionist in Milwaukee

Receptionist Position

Receptionists are the first line of communication between a participant and provider. Under the direction of the Business Office Management and the Receptionist Lead, Gerald L. Ignace Indian Health Center's receptionist perform a variety of tasks. This may include updating and maintaining records by getting the appropriate information from the program participants and providers, scanning medical records, and verifying insurance eligibility. Being skilled in computer software, such as excel spreadsheets, word processing and other programs relative to the Agency is also necessary to perform the required tasks. This position is considered a crucial link between patients, staff, and providers. Receptionists must portray excellent communication and customer service skills, as well as be able to multitask, prioritize, and stay organized.

Essential Duties And Responsibilities:

• Greet all patients arriving at our facility in a friendly and professional manner, including staff, patients, vendors, providers, and community members.
• Collect required documents from patients during check-in.
• Administer daily appointment check-ins and registration of all guests and patients.
• Cover multiple reception areas within the agency and provide service where appropriate/necessary.
• Collect, update and maintain demographic information, insurance information, and any other necessary personal information.
• Enter and verify insurances. Perform prior authorizations for required insurances.
• Schedule, reschedule, cancel appointments accordingly.
• Provide confirmation calls for all scheduled appointments, conduct patient call backs, mail "no show letters", and check voicemail throughout the day.
• Collaborate with clinical staff to efficiently manage daily provider schedules and assist with accommodating walk-in patients or same day appointments.
• Perform data entry of insurance information.
• Process patient payments and co-payments.
• Comply with HIPAA, IHC's, and privacy rules.
• Request medical records from outside healthcare facilities.
• Maintain and organize filing systems.
• Attend and participate in required departmental meetings.
• Maintain upkeep of all front desk forms and paperwork.
• Maintain a clean, clutter-free work area always.
• Participate as a productive representative of the Patient Centered Medical Home.
• Obtain reason for the call and transfer appropriately. Implements timely responses to all incoming calls and orderly scheduling of patient appointments. Be aware of the urgency of the call so that emergencies are handled.