Senior Helpers is hiring: Office Assistant in Warrenton

Senior Office Assistant

Senior Helpers of Warrenton has an immediate opening for a professional, responsible, reliable, and compassionate office assistant with a positive attitude and impeccable customer service skills. This is a full-time or part-time position; we are seeking candidates who not only thrive on helping others but also understand the value of teamwork in a fast-paced environment.

At Senior Helpers of Warrenton, we provide care and comfort at home to seniors. Each of us is a caregiver at heart. Every team member contributes to our mission of delivering exceptional in-home care every day. We are proud to be part of a franchise system that is the first and only national in-home care provider to receive certification as a Great Place to Work.

If you're looking for a company where you can put your skills and experience to work, make a difference every day, and pursue your future goals, we look forward to hearing from you. Join our fast-growing team!

Requirements:

• Education - High school and above
• Home care or medical office experience
• Experience working at the front desk or in a customer service role is preferred
• Experience with interviews and hiring process
• Familiarity with phone systems and handling multiple phone lines is a plus
• Technical proficiency: Skilled in Microsoft Word, Excel, and computer-literate
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to handle sensitive and confidential information with discretion

Key Responsibilities:

The position requires someone personable, dependable, and responsible, with excellent organizational, verbal, and written communication skills.

• Greeting clients and ensuring they feel welcomed and comfortable
• Maintaining the front desk area to ensure a tidy and professional environment
• Staying calm under pressure and addressing client concerns as they arise
• Professionally respond to incoming calls, emails, and messages from clients regarding our home care services.
• Provide accurate information about services, pricing, and procedures, addressing any questions or concerns.
• Assist with scheduling appointments, coordinating caregiver shifts, and managing any changes or cancellations.
• Assist with the caregivers and office staff recruitment process and paperwork
• Handle and resolve client complaints and issues promptly and professionally, ensuring client satisfaction.
• Maintain accurate records of caregiver interactions, requests, and feedback from clients
• Work closely with care coordinators, caregivers, and other team members to ensure seamless service delivery and effectively address client needs.
• Conduct follow-up calls to ensure client satisfaction and gather feedback for continuous improvement.
• Prepare and process necessary documentation, including service agreements and care plans.
• Adhere to company policies, procedures, and regulatory requirements related to home care services.

Benefits:

• Great Place to Work Certified
• Holiday pay
• Paid Time Off (PTO)
• Competitive wages and flexible schedules
• Paid Training and Development
• Mileage Reimbursement (as required)

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers of Warrenton. Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.