Customer Service Job at Iowa Staffing in Cedar Rapids

Customer Service Position

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position is responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core competencies include partnerships, growth mindset, results orientation, customer focus, and professionalism. This position reports to the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home. There are no positions that report to this role.

Primary duties and responsibilities include:

• Providing prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiling and greeting customers in a friendly manner.
• Making an effort to learn customers' names and to address them by name whenever possible.
• Assisting customers by escorting them to products, securing out of reach items, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answering the telephone promptly and providing friendly, helpful service to customers who call.
• Working with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighing postal packages, running mail through meters, processing certified, express, UPS, registered, and insured mail.
• Processing Western Union orders.
• Selling money orders, cashing payroll, personal, ADC, and social security checks.
• Selling hunting and fishing licenses.
• Breaking down and putting money in utility drawers.
• Signing on postal department, breaking down, and turning off postal register.
• Processing paid outs.
• Sending faxes for customers.
• Counting the day's coupons.
• Processing refunds for customers and department approved refunds.
• Answering the telephone for the store using appropriate telephone techniques.
• Utilizing the intercom system for paging, etc. using appropriate procedures.
• Removing trash in a timely manner.
• Maintaining strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhering to company policies and individual store guidelines.
• Reporting to work when scheduled and on time.

Secondary duties and responsibilities include:

• Signing on and off lottery machines.
• Assisting customers with dry cleaning where applicable.
• Assisting customers at the registers where necessary.
• Selling and redeeming lottery tickets.
• Processing bottle refunds.
• Assisting in other areas of store as needed.
• Performing other job related duties and special projects as required.

Knowledge, skills, abilities, and worker characteristics include:

• Ability to solve practical problems with limited standardization.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and experience: High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical requirements include:

• Ability to perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
• Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Physical activities necessary to perform this job include stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working conditions: This position is continuously exposed to dirt and noise. This is a fast-paced work environment with significant pressure.

Equipment used to perform job: Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts: Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre-employment drug screen.