Snowflake
Join to apply for the
Resource Delivery Manager
role at
Snowflake Join to apply for the
Resource Delivery Manager
role at
Snowflake Get AI-powered advice on this job and more exclusive features. Where Data Does More. Join the Snowflake team.
The primary responsibility of the
Resource Delivery Manager (RDM)
is to manage resourcing for professional services engagements across a group of regions in North America. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements. The RDM will also provide staffing for engagements based on skills and availability.
The RDM is expected to resolve conflict with competing priorities, to be proactive, and to drive best practices. The RDM needs to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development. The position demands a high degree of organization and attention to detail.
This role is completely remote and can be based anywhere in Central or Eastern Time Zones in the United States.
AS A RESOURCE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL:
Act as owner of the schedule and booking confirmations Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities Maintain resource schedules in PSA system of record Manage collaboration process to borrow and loan resources between regions Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over) Work with PS management to implement action plans to resolve issues. Develop and drive best practices around resourcing across the organization Assist with development and implementation of new hire ramp up plans Drive PS to meet goals for billable utilization, customer sat, and quality of delivery Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.
OUR IDEAL RESOURCE DELIVERY MANAGER WILL INCLUDE :
8+ years resource management or project management experience in software solutions industry Proven ability to thrive in a fast-paced environment, seamlessly managing multiple tasks and shifting priorities. Demonstrated commitment to rapid response times and a strong sense of urgency in addressing stakeholder needs. Assertive conflict-resolution and problem-solving skills Highly responsive and customer focused Clear and concise communication in both written and verbal form Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results Highly detail oriented and able to work autonomously Ability to manage multiple tasks and tight deadlines with confidence and ease Ability to prioritize and organize workload across multiple groups and time zones Bachelor's degree
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
The estimated base salary range for this role is $105,000 - $147,200. Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Snowflake by 2x Get notified about new Delivery Manager jobs in
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Resource Delivery Manager
role at
Snowflake Join to apply for the
Resource Delivery Manager
role at
Snowflake Get AI-powered advice on this job and more exclusive features. Where Data Does More. Join the Snowflake team.
The primary responsibility of the
Resource Delivery Manager (RDM)
is to manage resourcing for professional services engagements across a group of regions in North America. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements. The RDM will also provide staffing for engagements based on skills and availability.
The RDM is expected to resolve conflict with competing priorities, to be proactive, and to drive best practices. The RDM needs to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development. The position demands a high degree of organization and attention to detail.
This role is completely remote and can be based anywhere in Central or Eastern Time Zones in the United States.
AS A RESOURCE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL:
Act as owner of the schedule and booking confirmations Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities Maintain resource schedules in PSA system of record Manage collaboration process to borrow and loan resources between regions Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over) Work with PS management to implement action plans to resolve issues. Develop and drive best practices around resourcing across the organization Assist with development and implementation of new hire ramp up plans Drive PS to meet goals for billable utilization, customer sat, and quality of delivery Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.
OUR IDEAL RESOURCE DELIVERY MANAGER WILL INCLUDE :
8+ years resource management or project management experience in software solutions industry Proven ability to thrive in a fast-paced environment, seamlessly managing multiple tasks and shifting priorities. Demonstrated commitment to rapid response times and a strong sense of urgency in addressing stakeholder needs. Assertive conflict-resolution and problem-solving skills Highly responsive and customer focused Clear and concise communication in both written and verbal form Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results Highly detail oriented and able to work autonomously Ability to manage multiple tasks and tight deadlines with confidence and ease Ability to prioritize and organize workload across multiple groups and time zones Bachelor's degree
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
The estimated base salary range for this role is $105,000 - $147,200. Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Snowflake by 2x Get notified about new Delivery Manager jobs in
Illinois, United States . Consulting Manager, Services Delivery Management
Delivery Team Lead - Supply Chain Systems
Will County, IL $120,000.00-$165,000.00 2 weeks ago Senior Business Operations Manager, Delivery Services
Chicago, IL $107,500.00-$174,900.00 3 weeks ago Illinois, United States $70,921.24-$114,234.05 1 month ago Sr Project Manager - Finance (100% Remote)
Chicago, IL $150,000.00-$200,000.00 1 week ago IT Project Manager and Technical Lead - 100% Remote
Senior Customer Success Manager - Strategic Team
Illinois, United States $82,000.00-$124,000.00 2 weeks ago Rockford, IL $76,757.00-$149,676.00 5 days ago Campus, IL $4,100.00-$4,700.00 1 month ago Program Manager - ADT/HIE Clinical Data Acquisition - Remote
Illinois, United States $77,969.00-$155,508.00 3 weeks ago Chicago, IL $70,000.00-$85,000.00 1 day ago Manager, Security Incident Response Operations
Illinois, United States $140,100.00-$226,600.00 2 weeks ago Revenue Cycle Operations Manager, Healthcare DBO
Chicago, IL $90,000.00-$125,000.00 1 day ago Chicago, IL $148,000.00-$183,000.00 1 month ago Chicago, IL $60,000.00-$83,000.00 11 hours ago Chicago, IL $100,000.00-$126,000.00 6 days ago Manager Trainee - Operations (Travel Program; Relocation Required)
Illinois, United States $54,400.00-$74,800.00 3 weeks ago Director of National Accounts – Freight Brokerage
Chicago, IL $100,000.00-$100,000.00 6 days ago Springfield, IL $82,940.00-$182,549.00 1 week ago Healthcare Consulting Manager - Revenue Cycle Opportunity Assessment
Chicago, IL $140,000.00-$212,500.00 2 weeks ago Chicago, IL $145,000.00-$175,000.00 1 week ago Freelance Project Manager, Retail Environments
Manager, Revenue Operations & GTM Engineering
Chicago, IL $170,000.00-$180,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr