Coury Hospitality
Hotel Manager - The National
Coury Hospitality, Oklahoma City, Oklahoma, United States, 73116
The National, Oklahoma City, Oklahoma, United States of America
Job Description
Posted Monday, July 28, 2025 at 5:00 AM Why Work at The National? A career at The National, Autograph Collection means working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance. About The First National Center – Oklahoma City A historic icon reimagined, The First National Center is the crown jewel of downtown Oklahoma City. Originally built in 1931, this breathtaking Art Deco masterpiece has been meticulously restored, blending its rich past with modern luxury. Spanning over 1.1 million square feet, the property is a vibrant mixed-use destination featuring The National, Autograph Collection hotel, Stock & Bond steakhouse, Tellers Italian restaurant, The Great Hall bar, The Library of Distilled Spirits, luxury retail, and premier event spaces. Additionally, The First Residences at First National offer upscale, modern living with unparalleled amenities in a truly historic setting. At the heart of it all is an unwavering commitment to exceptional service, world-class hospitality, and a one-of-a-kind guest experience. A symbol of innovation and elegance, The First National Center is more than a landmark—it’s a community, a destination, and a place where history meets modern-day excellence. For those who take pride in maintaining and enhancing an architectural masterpiece, this is your opportunity to be part of something extraordinary. DEPARTMENT:
Admin REPORTS TO:
General Manager STATUS:
Exempt Position Summary: The Hotel Manager plays a key leadership role in overseeing daily hotel operations and Food & Beverage (F&B) services. This position ensures exceptional guest experience, operational excellence, and financial performance across all hotel departments, including restaurants, bars, lounges, in-room dining, catering, housekeeping, front office, valet and facilities The ideal candidate is a strategic, results-driven leader with expertise in hotel operations, menu engineering, cost control, activations, and team leadership while maintaining brand standards, brand-aligned guest experiences and financial goals. This position serves as the acting General Manager in the absence of the General Manager and is expected to lead the property with confidence, accountability, and a commitment to excellence. ESSENTIAL RESPONSIBILITIES: Operational Management Duties Assist the General Manager in leading departmental teams in the development and implementation of property-wide strategies. Oversee the Rooms Division, Food & Beverage divisions, Facilities and all other hotel departments to ensure top-tier service and hospitality. Support front office leadership in maintaining system accuracy, guest preferences, and efficient check-in/check-out procedures. Work closely with Housekeeping leadership to maintain high standards of room cleanliness, inventory control, and guest satisfaction. Monitor Valet services to ensure a warm, efficient, and welcoming arrival and departure experience. Oversee operations and performance of the Facilities Department to ensure the property is maintained to brand and safety standards. Prepare forecasts, financial reports, and budget development to maximize revenue and minimize expenses. Review financial statements, sales, and activity reports to measure productivity and goal achievement, identifying areas for improvement. Ensure a viable key control and safety program is in place across all guest and associate areas. Provide a safe working environment in compliance with OSHA/MSDS. Oversee all F&B divisions, ensuring seamless operations and guest satisfaction. Partner with F&B Leadership to develop and implement high-impact activations, promotions, and seasonal menus to drive revenue and engagement. Collaborate with the culinary team to refine menu offerings, pricing strategies, and ingredient sourcing for quality and profitability. Maintain consistency in food presentation, beverage service, and guest experiences aligned with brand standards. Monitor service execution and guest feedback, proactively addressing areas for improvement. Develop and manage budgets, forecasts, and profit-and-loss reports for all F&B divisions. Optimize food and beverage costing strategies to enhance margins while maintaining quality. Monitor labor costs, vendor agreements, and inventory management to maximize profitability. Maintain a strong floor presence, engaging with guests and ensuring a luxury dining experience. Management of the Guest Experience Provide leadership to all hotel associates, inspiring them to achieve the hotel’s customer service goals and objectives. Monitor guest satisfaction scores and work towards increasing overall satisfaction. Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues. Ensure staffing levels are appropriate to exceed guest expectations. Support guest service training efforts, including service recovery, upselling, and cross-selling opportunities. Employee and Manager Relations Assist with interviewing, selection, training, scheduling, coaching, and supporting associates to ensure excellence. Partner with HR to ensure onboarding and development programs are executed in a timely manner. Recognize team members’ contributions and provide consistent, constructive feedback. Maintain an approachable leadership style with a strong open-door policy. Lead by example, demonstrating self-confidence, integrity, and enthusiasm. Quality Control & Compliance Solicit feedback for continuous improvement. Ensure the hotel meets all quality standards, including customer service, safety, maintenance, housekeeping, and F&B operations. Ensure compliance with local, state, and federal regulations related to food safety, alcohol service, and workplace safety. Uphold The National, Autograph Collection, and Marriott brand policies. QUALIFICATIONS & EXPERIENCE: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 7 years of leadership experience in hotel operations, with a strong background in both high-volume F&B and Rooms Division management. Expertise in food & beverage costing, menu engineering, and revenue optimization. Strong financial acumen with a proven track record of budget management and cost control. Experience leading large teams in a fast-paced, guest-focused environment. Knowledge of Marriott and Autograph Collection brand standards is a plus. KNOWLEDGE, SKILLS & ABILITIES Deep understanding of hotel operations, including F&B, housekeeping, front office, and valet services. Inspiring leadership with the ability to motivate and develop high-performing teams. Strong decision-making and problem-solving skills, driven by data and guest feedback. Outstanding communication and interpersonal abilities with a guest-first mindset. Proficiency in hotel management software, PMS systems, POS, and financial reporting tools. A passion for creating memorable guest experiences through personalized service and unique offerings. PHYSICAL DEMANDS & WORK ENVIRONMENT: Ability to work flexible hours, including nights, weekends, and holidays. Frequent standing, walking, and moving between multiple hotel departments and F&B Divisions. Must be able to lift and carry up to 50lbs occasionally. Work in a fast-paced, high-energy environment with exposure to heat, cold, and noise. The National, Oklahoma City, Oklahoma, United States of America #J-18808-Ljbffr
Posted Monday, July 28, 2025 at 5:00 AM Why Work at The National? A career at The National, Autograph Collection means working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance. About The First National Center – Oklahoma City A historic icon reimagined, The First National Center is the crown jewel of downtown Oklahoma City. Originally built in 1931, this breathtaking Art Deco masterpiece has been meticulously restored, blending its rich past with modern luxury. Spanning over 1.1 million square feet, the property is a vibrant mixed-use destination featuring The National, Autograph Collection hotel, Stock & Bond steakhouse, Tellers Italian restaurant, The Great Hall bar, The Library of Distilled Spirits, luxury retail, and premier event spaces. Additionally, The First Residences at First National offer upscale, modern living with unparalleled amenities in a truly historic setting. At the heart of it all is an unwavering commitment to exceptional service, world-class hospitality, and a one-of-a-kind guest experience. A symbol of innovation and elegance, The First National Center is more than a landmark—it’s a community, a destination, and a place where history meets modern-day excellence. For those who take pride in maintaining and enhancing an architectural masterpiece, this is your opportunity to be part of something extraordinary. DEPARTMENT:
Admin REPORTS TO:
General Manager STATUS:
Exempt Position Summary: The Hotel Manager plays a key leadership role in overseeing daily hotel operations and Food & Beverage (F&B) services. This position ensures exceptional guest experience, operational excellence, and financial performance across all hotel departments, including restaurants, bars, lounges, in-room dining, catering, housekeeping, front office, valet and facilities The ideal candidate is a strategic, results-driven leader with expertise in hotel operations, menu engineering, cost control, activations, and team leadership while maintaining brand standards, brand-aligned guest experiences and financial goals. This position serves as the acting General Manager in the absence of the General Manager and is expected to lead the property with confidence, accountability, and a commitment to excellence. ESSENTIAL RESPONSIBILITIES: Operational Management Duties Assist the General Manager in leading departmental teams in the development and implementation of property-wide strategies. Oversee the Rooms Division, Food & Beverage divisions, Facilities and all other hotel departments to ensure top-tier service and hospitality. Support front office leadership in maintaining system accuracy, guest preferences, and efficient check-in/check-out procedures. Work closely with Housekeeping leadership to maintain high standards of room cleanliness, inventory control, and guest satisfaction. Monitor Valet services to ensure a warm, efficient, and welcoming arrival and departure experience. Oversee operations and performance of the Facilities Department to ensure the property is maintained to brand and safety standards. Prepare forecasts, financial reports, and budget development to maximize revenue and minimize expenses. Review financial statements, sales, and activity reports to measure productivity and goal achievement, identifying areas for improvement. Ensure a viable key control and safety program is in place across all guest and associate areas. Provide a safe working environment in compliance with OSHA/MSDS. Oversee all F&B divisions, ensuring seamless operations and guest satisfaction. Partner with F&B Leadership to develop and implement high-impact activations, promotions, and seasonal menus to drive revenue and engagement. Collaborate with the culinary team to refine menu offerings, pricing strategies, and ingredient sourcing for quality and profitability. Maintain consistency in food presentation, beverage service, and guest experiences aligned with brand standards. Monitor service execution and guest feedback, proactively addressing areas for improvement. Develop and manage budgets, forecasts, and profit-and-loss reports for all F&B divisions. Optimize food and beverage costing strategies to enhance margins while maintaining quality. Monitor labor costs, vendor agreements, and inventory management to maximize profitability. Maintain a strong floor presence, engaging with guests and ensuring a luxury dining experience. Management of the Guest Experience Provide leadership to all hotel associates, inspiring them to achieve the hotel’s customer service goals and objectives. Monitor guest satisfaction scores and work towards increasing overall satisfaction. Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues. Ensure staffing levels are appropriate to exceed guest expectations. Support guest service training efforts, including service recovery, upselling, and cross-selling opportunities. Employee and Manager Relations Assist with interviewing, selection, training, scheduling, coaching, and supporting associates to ensure excellence. Partner with HR to ensure onboarding and development programs are executed in a timely manner. Recognize team members’ contributions and provide consistent, constructive feedback. Maintain an approachable leadership style with a strong open-door policy. Lead by example, demonstrating self-confidence, integrity, and enthusiasm. Quality Control & Compliance Solicit feedback for continuous improvement. Ensure the hotel meets all quality standards, including customer service, safety, maintenance, housekeeping, and F&B operations. Ensure compliance with local, state, and federal regulations related to food safety, alcohol service, and workplace safety. Uphold The National, Autograph Collection, and Marriott brand policies. QUALIFICATIONS & EXPERIENCE: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 7 years of leadership experience in hotel operations, with a strong background in both high-volume F&B and Rooms Division management. Expertise in food & beverage costing, menu engineering, and revenue optimization. Strong financial acumen with a proven track record of budget management and cost control. Experience leading large teams in a fast-paced, guest-focused environment. Knowledge of Marriott and Autograph Collection brand standards is a plus. KNOWLEDGE, SKILLS & ABILITIES Deep understanding of hotel operations, including F&B, housekeeping, front office, and valet services. Inspiring leadership with the ability to motivate and develop high-performing teams. Strong decision-making and problem-solving skills, driven by data and guest feedback. Outstanding communication and interpersonal abilities with a guest-first mindset. Proficiency in hotel management software, PMS systems, POS, and financial reporting tools. A passion for creating memorable guest experiences through personalized service and unique offerings. PHYSICAL DEMANDS & WORK ENVIRONMENT: Ability to work flexible hours, including nights, weekends, and holidays. Frequent standing, walking, and moving between multiple hotel departments and F&B Divisions. Must be able to lift and carry up to 50lbs occasionally. Work in a fast-paced, high-energy environment with exposure to heat, cold, and noise. The National, Oklahoma City, Oklahoma, United States of America #J-18808-Ljbffr