Jade Global
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Client Delivery Manager (CDM)
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Jade Global 2 days ago Be among the first 25 applicants Join to apply for the
Client Delivery Manager (CDM)
role at
Jade Global About Jade Global
Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for industry leaders across Hi-Tech, Healthcare, Manufacturing, and Financial Services, we bring deep domain knowledge, agility, and a relentless focus on client success. Client Delivery Manager (CDM)1
About Jade Global
Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for industry leaders across Hi-Tech, Healthcare, Manufacturing, and Financial Services, we bring deep domain knowledge, agility, and a relentless focus on client success.
Role Summary
As a
Client Delivery Manager (CDM) , you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality. The ideal candidate thrives in dynamic environments and is passionate about building lasting customer relationships through operational excellence and value-driven delivery.
Key Responsibilities
Client Engagement & Satisfaction Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders. Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs). Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions. Delivery Management Oversee end-to-end delivery of projects, managed services, and enhancement requests. Ensure delivery is in alignment with contracted scope, SLAs, and KPIs. Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution. Governance & Reporting Drive delivery governance through structured reporting, dashboards, and executive updates. Monitor performance metrics, financial health (margins, revenue realization), and resource utilization. Collaboration & Leadership Work closely with Sales, Solution Leads, Practice Heads, and Onsite-Offshore delivery teams. Provide mentorship and guidance to project teams; foster a culture of accountability and excellence. Identify and escalate opportunities for growth, cross-sell, and transformation initiatives.
Qualifications & Skills
Bachelor’s degree in Engineering, Information Technology, or a related field; MBA preferred. 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role. Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi). Proven track record in delivering projects with distributed teams (onsite-offshore). Excellent communication, stakeholder management, and executive presence. Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms.
Nice to Have
Domain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries. Experience with Agile/DevOps models and AI-led delivery acceleration. Certifications: PMP, ITIL, Scrum Master, or equivalent preferred.
Why Jade Global?
Award-winning enterprise partner (Oracle, Salesforce, ServiceNow, Boomi, and more) Diverse global culture with over 2,000 employees High-growth environment with opportunities for innovation and leadership Hybrid work flexibility and inclusive leadership culture
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Jade Global by 2x Sign in to set job alerts for “Client Project Manager” roles.
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Client Delivery Manager (CDM)
role at
Jade Global 2 days ago Be among the first 25 applicants Join to apply for the
Client Delivery Manager (CDM)
role at
Jade Global About Jade Global
Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for industry leaders across Hi-Tech, Healthcare, Manufacturing, and Financial Services, we bring deep domain knowledge, agility, and a relentless focus on client success. Client Delivery Manager (CDM)1
About Jade Global
Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for industry leaders across Hi-Tech, Healthcare, Manufacturing, and Financial Services, we bring deep domain knowledge, agility, and a relentless focus on client success.
Role Summary
As a
Client Delivery Manager (CDM) , you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality. The ideal candidate thrives in dynamic environments and is passionate about building lasting customer relationships through operational excellence and value-driven delivery.
Key Responsibilities
Client Engagement & Satisfaction Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders. Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs). Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions. Delivery Management Oversee end-to-end delivery of projects, managed services, and enhancement requests. Ensure delivery is in alignment with contracted scope, SLAs, and KPIs. Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution. Governance & Reporting Drive delivery governance through structured reporting, dashboards, and executive updates. Monitor performance metrics, financial health (margins, revenue realization), and resource utilization. Collaboration & Leadership Work closely with Sales, Solution Leads, Practice Heads, and Onsite-Offshore delivery teams. Provide mentorship and guidance to project teams; foster a culture of accountability and excellence. Identify and escalate opportunities for growth, cross-sell, and transformation initiatives.
Qualifications & Skills
Bachelor’s degree in Engineering, Information Technology, or a related field; MBA preferred. 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role. Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi). Proven track record in delivering projects with distributed teams (onsite-offshore). Excellent communication, stakeholder management, and executive presence. Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms.
Nice to Have
Domain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries. Experience with Agile/DevOps models and AI-led delivery acceleration. Certifications: PMP, ITIL, Scrum Master, or equivalent preferred.
Why Jade Global?
Award-winning enterprise partner (Oracle, Salesforce, ServiceNow, Boomi, and more) Diverse global culture with over 2,000 employees High-growth environment with opportunities for innovation and leadership Hybrid work flexibility and inclusive leadership culture
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Jade Global by 2x Sign in to set job alerts for “Client Project Manager” roles.
San Jose, CA $200,000.00-$225,000.00 3 days ago Program Manager, Customer Success Enablement
Redwood City, CA $95,000.00-$110,000.00 2 months ago Santa Clara, CA $85,000.00-$90,000.00 2 days ago Digital Program Manager, Customer Success
San Jose, CA $136,600.00-$176,770.00 3 weeks ago San Jose, CA $115,000.00-$140,000.00 1 month ago TikTok E-Commerce Governance and Experience, Business Analyst- USDS
San Jose, CA $96,000.00-$217,023.00 1 week ago Senior Technical Program Manager, Client Engagement, Google Global Networking and Infrastructure
Sunnyvale, CA $183,000.00-$271,000.00 2 weeks ago San Jose, CA $120,000.00-$141,000.00 1 week ago Pleasanton, CA $85,000.00-$115,000.00 2 months ago San Jose, CA $100,000.00-$130,000.00 2 weeks ago San Francisco Bay Area $155,000.00-$200,000.00 18 hours ago Union City, CA $120,000.00-$150,000.00 6 days ago IT PM (Pharmaceutical Software Implementation)
Sr. Project Manager, Powertrain Development and Engineering
Project and Program Senior Manager - Redwood City, CA
Redwood City, CA $157,000.00-$235,000.00 2 weeks ago San Jose, CA $115,000.00-$140,000.00 6 days ago San Jose, CA $120,000.00-$141,000.00 6 days ago San Jose, CA $130,000.00-$155,000.00 2 weeks ago Project Manager - High End Residential Security & Technology Solutions - San Jose, CA
San Jose, CA $99,840.00-$149,760.00 1 month ago San Francisco Bay Area $140,000.00-$225,000.00 6 hours ago Sr. PM US Military Members & Veterans, Alexa Devices Product
Sunnyvale, CA $104,100.00-$185,000.00 2 weeks ago Associate, Infrastructure Project Advisory (Power & Utilities)
San Jose, CA $130,000.00-$185,000.00 2 weeks ago Senior Product Manager, Account Integrity and Community Experience - Trust & Safety - San Jose
San Jose, CA $165,120.00-$311,600.00 4 weeks ago Clinical / Service Delivery Manager, Biomedical Technology
San Jose, CA $74,500.00-$148,900.00 2 days ago Business Analyst, Operations and Governance
Mountain View, CA $118,000.00-$155,000.00 3 weeks ago San Francisco Bay Area $70,000.00-$90,000.00 6 hours ago San Jose, CA $101,100.00-$174,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr