SAIC
Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking
Tier 3 Help Desk Support Specialists
to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS. The ideal candidate will be located in the National Capital Region. *Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025
* The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to: Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment
Follow an Agile and DevOps execution model that integrates services, hardware, software, and data support
Document and maintain current hardware and software maintenance support actions and licenses required to successfully provide operation, sustainment, and maintenance support to the system partners/external stakeholders
Document all operations performed by end users, system operators, and system maintainers including periodic, scheduled maintenance
Identify and document underlying causes of recurring issues and implement long-term solutions
Troubleshoot and resolve complex hardware, software, and network issues
Develop and maintain documentation of systems, processes, and troubleshooting procedures
Qualifications Active TS/SCI with Polygraph
Experience supporting the Intelligence Community (IC)
Excellent customer service and interpersonal skills – strong focus on creating a positive user experience
Bachelors with 9+ years of experience, or an additional 4 years of experience in lieu of degree
Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support
Experience with ITIL processes and best practices
Strong leadership and mentoring abilities
Desired Qualifications: Experience using JIRA for service desk management
CompTIA Security+ Certification
CCNA Certification
AWS Certification
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2507988 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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Tier 3 Help Desk Support Specialists
to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS. The ideal candidate will be located in the National Capital Region. *Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025
* The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to: Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment
Follow an Agile and DevOps execution model that integrates services, hardware, software, and data support
Document and maintain current hardware and software maintenance support actions and licenses required to successfully provide operation, sustainment, and maintenance support to the system partners/external stakeholders
Document all operations performed by end users, system operators, and system maintainers including periodic, scheduled maintenance
Identify and document underlying causes of recurring issues and implement long-term solutions
Troubleshoot and resolve complex hardware, software, and network issues
Develop and maintain documentation of systems, processes, and troubleshooting procedures
Qualifications Active TS/SCI with Polygraph
Experience supporting the Intelligence Community (IC)
Excellent customer service and interpersonal skills – strong focus on creating a positive user experience
Bachelors with 9+ years of experience, or an additional 4 years of experience in lieu of degree
Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support
Experience with ITIL processes and best practices
Strong leadership and mentoring abilities
Desired Qualifications: Experience using JIRA for service desk management
CompTIA Security+ Certification
CCNA Certification
AWS Certification
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2507988 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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