Custom Truck One Source
WARRANTY ADMINISTRATOR (Warranty Lead)
Custom Truck One Source, Lynchburg, Virginia, us, 24513
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WARRANTY ADMINISTRATOR (Warranty Lead)
role at
Custom Truck One Source 2 days ago Be among the first 25 applicants Join to apply for the
WARRANTY ADMINISTRATOR (Warranty Lead)
role at
Custom Truck One Source Get AI-powered advice on this job and more exclusive features. EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Summary
The Warranty Lead conducts root cause analysis of issues, prepares records and reconciles warranty start dates, submitting In Service forms to the manufacturer, and resolving vendor warranty internally so that production and sales goals are not impeded. The Warranty Lead reports to the Warranty Manager and assists in reporting reconciliation and internal sales training.
Essential Functions
Responds to warranty issues found in production and documents labor and parts costs incurred. Notifies supplier of warranty issue to get warranty authorization and to begin claim process. Gathers and records needed information to support warranty claim filing. Initiates claim process and works with warranty processing team to ensure claims filed on time Reports repeat defects to quality management for further action. Analyzes and tracks open claims to ensure recovery of warrantable repairs. Develops relationships with suppliers to simplify the warranty and goodwill claim process Responsible for ensuring Work Orders are closed in a timely manner
JOB REQUIREMENTS:
The following are representative of the knowledge and skills necessary for an applicant to be successful in the role Warranty Administrator:
Education & Experience
Associates degree or other relevant college degree plus proven aptitude for role. Non-Degreed: 3 years proven experience in a similar role.
Key Traits
Extremely detail oriented and accurate. Good organizational skills. Ability to effectively communicate with diverse groups. Ability to maintain professionalism. Ability to meet deadlines and schedules in fast paced environment through setting priorities. Outstanding written, verbal, and presentation-based communication skills. Ability to manage change effectively and work in a fast-paced environment. Excellent customer service skills.
Preferred Skills And Qualifications
Prior experience in a similar role Experience with dealership warranty claims process Infor M3 software experience
PHYSICAL REQUIREMENTS:
The following are representative of the physical requirements necessary for an applicant to perform the essential functions of this role:
Attitude: This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position. Attendance – The ability to work as scheduled with punctual attendance Monday-Friday plus any additional hours/days necessary in order to meet business demands. Ability to work in a common office environment, including office machines, chemicals, and environments. Oral Expression and comprehension — The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you. Written Comprehension and expression — The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand. Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong then proposing solutions to the problem. Manual dexterity – The ability to type or operate common office equipment up to 8 hours per day, 40 hours per week. Sitting – The ability to sit or stand for long periods of time while performing duties up to 8 hours per day, 40 hours per week. Lifting – The ability to bend, stoop and lift up to 10 lbs.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Benefits
401(k) with Employer Match Competitive Health Care Dental, Vision, and Life Insurance Paid Vacation, Sick and Holidays STD/ LTD Partner Discounts Investment in Employee Development
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Machinery Manufacturing Referrals increase your chances of interviewing at Custom Truck One Source by 2x Sign in to set job alerts for “Warranty Administrator” roles.
WARRANTY ADMINISTRATOR (Warranty Lead) - Lynchburg, VA
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WARRANTY ADMINISTRATOR (Warranty Lead)
role at
Custom Truck One Source 2 days ago Be among the first 25 applicants Join to apply for the
WARRANTY ADMINISTRATOR (Warranty Lead)
role at
Custom Truck One Source Get AI-powered advice on this job and more exclusive features. EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Summary
The Warranty Lead conducts root cause analysis of issues, prepares records and reconciles warranty start dates, submitting In Service forms to the manufacturer, and resolving vendor warranty internally so that production and sales goals are not impeded. The Warranty Lead reports to the Warranty Manager and assists in reporting reconciliation and internal sales training.
Essential Functions
Responds to warranty issues found in production and documents labor and parts costs incurred. Notifies supplier of warranty issue to get warranty authorization and to begin claim process. Gathers and records needed information to support warranty claim filing. Initiates claim process and works with warranty processing team to ensure claims filed on time Reports repeat defects to quality management for further action. Analyzes and tracks open claims to ensure recovery of warrantable repairs. Develops relationships with suppliers to simplify the warranty and goodwill claim process Responsible for ensuring Work Orders are closed in a timely manner
JOB REQUIREMENTS:
The following are representative of the knowledge and skills necessary for an applicant to be successful in the role Warranty Administrator:
Education & Experience
Associates degree or other relevant college degree plus proven aptitude for role. Non-Degreed: 3 years proven experience in a similar role.
Key Traits
Extremely detail oriented and accurate. Good organizational skills. Ability to effectively communicate with diverse groups. Ability to maintain professionalism. Ability to meet deadlines and schedules in fast paced environment through setting priorities. Outstanding written, verbal, and presentation-based communication skills. Ability to manage change effectively and work in a fast-paced environment. Excellent customer service skills.
Preferred Skills And Qualifications
Prior experience in a similar role Experience with dealership warranty claims process Infor M3 software experience
PHYSICAL REQUIREMENTS:
The following are representative of the physical requirements necessary for an applicant to perform the essential functions of this role:
Attitude: This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position. Attendance – The ability to work as scheduled with punctual attendance Monday-Friday plus any additional hours/days necessary in order to meet business demands. Ability to work in a common office environment, including office machines, chemicals, and environments. Oral Expression and comprehension — The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you. Written Comprehension and expression — The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand. Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong then proposing solutions to the problem. Manual dexterity – The ability to type or operate common office equipment up to 8 hours per day, 40 hours per week. Sitting – The ability to sit or stand for long periods of time while performing duties up to 8 hours per day, 40 hours per week. Lifting – The ability to bend, stoop and lift up to 10 lbs.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Benefits
401(k) with Employer Match Competitive Health Care Dental, Vision, and Life Insurance Paid Vacation, Sick and Holidays STD/ LTD Partner Discounts Investment in Employee Development
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Machinery Manufacturing Referrals increase your chances of interviewing at Custom Truck One Source by 2x Sign in to set job alerts for “Warranty Administrator” roles.
WARRANTY ADMINISTRATOR (Warranty Lead) - Lynchburg, VA
Lynchburg, VA $33,489.00-$51,908.00 1 week ago Seasonal, Operations Administrative Assistant
Administrative Graduate Assistant (AGA) for IER
Administrative Graduate Assistant (AGA) for School of Education
Lynchburg Dialysis Administrative Assistant
Office Assistant - Playground Supervisor
Office of Residence Life- Office Assistant
Administrative Assistant for LU Shepherd
Administrative Assistant - Maury River Practice - PRN
Executive Administrative Assistant to the President
Senior Adminstrative Assistant to the Dean
Administrative Assistant - Offices of the President and Vice President VPFOAE
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr