Bank of Hope
Join to apply for the
IT Analyst I - Desktop
role at
Bank of Hope Join to apply for the
IT Analyst I - Desktop
role at
Bank of Hope Get AI-powered advice on this job and more exclusive features. Managed IT Desktops asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Perform reconciliation with the Procurement team on Cost Center. Research & update new hardware and/or vendor for IT Desktop End user support for handheld and peripheral devices. Create SNOW ticket to update or improve the current or new process with the automation. Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. Document instances of desktop equipment or component failure, repair, installation, and removal. Handle the ticketing system, phone and email support. Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Managed IT Desktops asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Perform reconciliation with the Procurement team on Cost Center. Research & update new hardware and/or vendor for IT Desktop End user support for handheld and peripheral devices. Create SNOW ticket to update or improve the current or new process with the automation. Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. Maintain IT inventory. Document instances of desktop equipment or component failure, repair, installation, and removal. Onsite branch/ department support. Handle the ticketing system, phone and email support. Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Job Qualifications/Requirements
Fundamental understanding of IT Asset Procurement & Tracking Fundamental understanding of Inventory Management & Analysis Basic knowledge of IT Desktops Vendor Management Compliance Tracking and management Basic knowledge of Service Now & Visio Required: Ability to troubleshoot PC problems & basic network issues. Required: Intermediate Microsoft product knowledge (OS & Office suite). Required: Strong customer service skill. Required: Strong foundation of MS Windows OS which include AD and GPO Required: Familiarity with various MS products which include MS O365
The salary range for this full-time position is $20.20 Hourly - $21.64 Hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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IT Analyst I - Desktop
role at
Bank of Hope Join to apply for the
IT Analyst I - Desktop
role at
Bank of Hope Get AI-powered advice on this job and more exclusive features. Managed IT Desktops asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Perform reconciliation with the Procurement team on Cost Center. Research & update new hardware and/or vendor for IT Desktop End user support for handheld and peripheral devices. Create SNOW ticket to update or improve the current or new process with the automation. Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. Document instances of desktop equipment or component failure, repair, installation, and removal. Handle the ticketing system, phone and email support. Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Managed IT Desktops asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Perform reconciliation with the Procurement team on Cost Center. Research & update new hardware and/or vendor for IT Desktop End user support for handheld and peripheral devices. Create SNOW ticket to update or improve the current or new process with the automation. Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. Maintain IT inventory. Document instances of desktop equipment or component failure, repair, installation, and removal. Onsite branch/ department support. Handle the ticketing system, phone and email support. Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Job Qualifications/Requirements
Fundamental understanding of IT Asset Procurement & Tracking Fundamental understanding of Inventory Management & Analysis Basic knowledge of IT Desktops Vendor Management Compliance Tracking and management Basic knowledge of Service Now & Visio Required: Ability to troubleshoot PC problems & basic network issues. Required: Intermediate Microsoft product knowledge (OS & Office suite). Required: Strong customer service skill. Required: Strong foundation of MS Windows OS which include AD and GPO Required: Familiarity with various MS products which include MS O365
The salary range for this full-time position is $20.20 Hourly - $21.64 Hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Banking Referrals increase your chances of interviewing at Bank of Hope by 2x Get notified about new Information Technology Analyst jobs in
Fort Lee, NJ . Hackensack, NJ $60,909.02-$100,301.72 3 days ago New York, NY $80,800.00-$97,000.00 1 week ago New York, NY $92,000.00-$135,000.00 1 week ago New York, NY $80,800.00-$97,000.00 1 week ago New York, NY $75,000.00-$90,000.00 3 days ago New York, NY $129,000.00-$135,000.00 1 week ago New York City Metropolitan Area 1 week ago Computer Associate (Software), Level III
New York City Metropolitan Area 2 weeks ago New York, NY $80,000.00-$90,000.00 2 weeks ago Jersey City, NJ $89,000.00-$150,000.00 1 week ago New York, NY $80,000.00-$105,000.00 16 hours ago Front Office Support IT Business Analyst
New York, NY $115,000.00-$180,000.00 1 week ago New York City Metropolitan Area 2 weeks ago New York, NY $95,300.00-$133,900.00 5 days ago New York, NY $100,000.00-$140,000.00 3 weeks ago New York, NY $124,000.00-$176,000.00 1 day ago Want to work with us, but don't see the right job listed?
Data Analyst- $150,000-$200,000 + bonus!
New York City Metropolitan Area $150,000.00-$200,000.00 2 days ago Don't see the right opportunity? Apply here!
New York, NY $106,000.00-$133,000.00 2 weeks ago New York, NY $90,000.00-$105,000.00 1 week ago New York, NY $65,000.00-$70,000.00 3 weeks ago New York, NY $77,000.00-$92,000.00 12 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr