Papa John's International , Inc.
General Manager
Papa John's International , Inc., Charlotte, North Carolina, United States, 28245
Job Summary
The General Manager for Corporate Restaurant Operations manages and oversees all functions of a Papa Johns restaurant to ensure restaurant profitability. This role is fulfilled by a self-sufficient leader making quality decisions and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include managing operations, ensuring compliance with company policies, procedures, programs, and systems. The position also ensures compliance with all federal, state, and local laws and health and safety practices.
This position oversees all operational aspects of a Papa Johns restaurant, including the execution of all Operations Manager duties when that position is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available or filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable or unfilled, restaurant team members and delivery drivers report to the General Manager.
Duties and Responsibilities (other duties as assigned)
Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Respond promptly and professionally to customer concerns or issues. Solicit customer feedback, share feedback with the team, and use it to improve operations and build brand loyalty. Oversee training and execution of quality standards.
Oversee recruiting efforts to meet staffing needs and ensure compliance with uniform and appearance standards. Establish and communicate performance expectations, conduct performance reviews, document issues, and take disciplinary actions when necessary. Coach and develop team members, fostering teamwork, energy, and a positive work environment, including implementing recognition programs to retain high performers.
Manage sales goals against budget and prior year by ensuring prompt and friendly customer service. Monitor sales trends and execute plans to address deficiencies. Seek additional sales through marketing and community engagement.
Manage profit goals against budget and prior year by controlling costs such as food and labor. Use the FOCUS System to monitor financials, develop plans to improve trends, and execute administrative and cash management duties. Manage inventory levels to meet sales demands and minimize loss. Ensure the restaurant is clean, fully equipped, and all equipment operates properly. Oversee safety, security, and preventative maintenance.
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Oversee recruiting efforts to meet staffing needs and ensure compliance with uniform and appearance standards. Establish and communicate performance expectations, conduct performance reviews, document issues, and take disciplinary actions when necessary. Coach and develop team members, fostering teamwork, energy, and a positive work environment, including implementing recognition programs to retain high performers.
Manage sales goals against budget and prior year by ensuring prompt and friendly customer service. Monitor sales trends and execute plans to address deficiencies. Seek additional sales through marketing and community engagement.
Manage profit goals against budget and prior year by controlling costs such as food and labor. Use the FOCUS System to monitor financials, develop plans to improve trends, and execute administrative and cash management duties. Manage inventory levels to meet sales demands and minimize loss. Ensure the restaurant is clean, fully equipped, and all equipment operates properly. Oversee safety, security, and preventative maintenance.
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