Intermountain Health
Job Description:
The RCO External Programs Manager leads efforts to monitor, support, and oversee revenue managed by revenue cycle offices located outside of Intermountain Health. This role contributes to the overall health of enterprise vendor partnerships while collaborating with the Enterprise Executive Team and building strong relationships with our joint venture partners to deploy Intermountain Health's metric tracking strategy. This includes implementing a metrics framework and supporting ongoing operational effectiveness across partnerships. These external revenue cycle offices include third party billers performing services on behalf of Intermountain Health (IMH), as well as non-affiliated healthcare entities within the Community Connect Program. This role collaborates across internal and external organizations to engage key stakeholders to resolve critical issues.
Essential Functions
Establishes, implements, and enforces Key Performance Indicator (KPI) reporting and performance expectations with external revenue cycle entities including third party billers (TPB’s) and Joint Venture organizations operating independently from Intermountain Health
Manages performance of external entities by monitoring metrics, resolving issues contributing to performance level concerns, and reporting results to Intermountain Leadership
Manages activities with co-providers and billing entities required to support compliance with the No Surprises Act
As the primary point of contact, subject matter expert, and relationship owner, coordinates all activities, issues, and communications between external entities and Revenue Cycle Intermountain business owners and caregivers as needed
Supports Community Connect client operations by coordinating build and implementation activities for new go-lives and providing on-going operational support to external revenue cycle clients pursuing revenue cycle operational excellence
Plans and manages activities for RCO caregivers performing community connect implementation and support activities using project management principles and best practices
As the primary point of contact for Intermountain Revenue Cycle Organization, understands Community Connect clients’ revenue cycle performance and pain points and collaborates with key stakeholders to proactively address identified issues
Supports revenue cycle operational change management activities in collaboration with the Community Connect implementation
Skills Revenue Cycle Management (RCM)
Leadership
Project Management
Epic (Electronic Health Record)
Problem Solving
Management Reporting
Data Measurement and Analysis
Change Management
Account Management
Communication
Physical Requirements: Qualifications Required Demonstrated experience in a healthcare revenue cycle function
Demonstrates intermediate knowledge of healthcare revenue cycle operations.
Demonstrated experience utilizing Electronic Health Record system
Demonstrated proficiency in Microsoft office.
Demonstrated success in a role requiring data analysis and data measurement skills.
Preferred Bachelor’s degree in project management, data analytics, healthcare administration or related field from an accredited institution. Education is verified.
Certification in Project Management
Expertise in Epic Revenue Cycle Management
Physical Requirements Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $33.51 - $51.73 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
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Manages performance of external entities by monitoring metrics, resolving issues contributing to performance level concerns, and reporting results to Intermountain Leadership
Manages activities with co-providers and billing entities required to support compliance with the No Surprises Act
As the primary point of contact, subject matter expert, and relationship owner, coordinates all activities, issues, and communications between external entities and Revenue Cycle Intermountain business owners and caregivers as needed
Supports Community Connect client operations by coordinating build and implementation activities for new go-lives and providing on-going operational support to external revenue cycle clients pursuing revenue cycle operational excellence
Plans and manages activities for RCO caregivers performing community connect implementation and support activities using project management principles and best practices
As the primary point of contact for Intermountain Revenue Cycle Organization, understands Community Connect clients’ revenue cycle performance and pain points and collaborates with key stakeholders to proactively address identified issues
Supports revenue cycle operational change management activities in collaboration with the Community Connect implementation
Skills Revenue Cycle Management (RCM)
Leadership
Project Management
Epic (Electronic Health Record)
Problem Solving
Management Reporting
Data Measurement and Analysis
Change Management
Account Management
Communication
Physical Requirements: Qualifications Required Demonstrated experience in a healthcare revenue cycle function
Demonstrates intermediate knowledge of healthcare revenue cycle operations.
Demonstrated experience utilizing Electronic Health Record system
Demonstrated proficiency in Microsoft office.
Demonstrated success in a role requiring data analysis and data measurement skills.
Preferred Bachelor’s degree in project management, data analytics, healthcare administration or related field from an accredited institution. Education is verified.
Certification in Project Management
Expertise in Epic Revenue Cycle Management
Physical Requirements Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $33.51 - $51.73 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
#J-18808-Ljbffr