URBN Playground
Join to apply for the
Resident Experience Manager
role at
URBN Playground Join to apply for the
Resident Experience Manager
role at
URBN Playground Get AI-powered advice on this job and more exclusive features. This range is provided by URBN Playground. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $80,000.00/yr Seeking an experienced & motivated
Come Join a Great Team!
URBN Playground
is a full-service amenity management, consulting, technology, and staffing firm founded in 2016. We’re headquartered in New York City, managing amenities and programming for 90+ buildings, from luxury condominiums to office spaces. Our approach to amenities focuses on merging service and technology to build connection and community within buildings and neighborhoods. At URBN Playground, we design experiences, lifestyles, and memories that create a deeper sense of community and well-being for every person we touch.
https://www.urbnplayground.com
Manage amenities at a luxury residential building in NYC! Your responsibilities will include:
Deliver amazing customer service by having a hospitality-focused, customer-first mindset. Manage residential building luxury amenities, which may include front desk, fitness, swimming pool, weekly events programming, and weekly group fitness class schedules. Select, onboard, and continously coach your amenties team members to exceptional performance. Ensure your team provides high-touch, seamless support to residents. Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Drive growth and retention of amenity memberships, and promote and sell fitness packages, event tickets, and services on the app. Ensure all health and safety procedures are adhered to according to law. Be the face of URBN Playground for all resident and client questions, concerns and needs. Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.
Successful Candidates Will Have
A drive for proactive hospitality and a committment to going above-and-beyond Several years work experience in amenity management or hospitality or property management, or similar Prior experience in successfully managing people and work schedules Experience supervising fitness and/or swimming pool operations A college degree, or equivalent related work experience Ability to work flexible hours is required, including days and eveneings, and one Sat/Sun shift is required weekly. A great sense of humor and sense of fun!
Brownie Points
Ability to obtain Lifeguard and CPR certifications within three months of employment Prior experience in marketing or sales-related jobs Pool operator experience and certification Familiar with property manager software Fitness certifications Additional language skills
Starting salary of $75-80k annually, based on experience, PLUS full health benefits packages, paid time off, paid sick time, commuter benefits, and more! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at URBN Playground by 2x Get notified about new Experience Manager jobs in
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Resident Experience Manager
role at
URBN Playground Join to apply for the
Resident Experience Manager
role at
URBN Playground Get AI-powered advice on this job and more exclusive features. This range is provided by URBN Playground. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $80,000.00/yr Seeking an experienced & motivated
Come Join a Great Team!
URBN Playground
is a full-service amenity management, consulting, technology, and staffing firm founded in 2016. We’re headquartered in New York City, managing amenities and programming for 90+ buildings, from luxury condominiums to office spaces. Our approach to amenities focuses on merging service and technology to build connection and community within buildings and neighborhoods. At URBN Playground, we design experiences, lifestyles, and memories that create a deeper sense of community and well-being for every person we touch.
https://www.urbnplayground.com
Manage amenities at a luxury residential building in NYC! Your responsibilities will include:
Deliver amazing customer service by having a hospitality-focused, customer-first mindset. Manage residential building luxury amenities, which may include front desk, fitness, swimming pool, weekly events programming, and weekly group fitness class schedules. Select, onboard, and continously coach your amenties team members to exceptional performance. Ensure your team provides high-touch, seamless support to residents. Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Drive growth and retention of amenity memberships, and promote and sell fitness packages, event tickets, and services on the app. Ensure all health and safety procedures are adhered to according to law. Be the face of URBN Playground for all resident and client questions, concerns and needs. Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.
Successful Candidates Will Have
A drive for proactive hospitality and a committment to going above-and-beyond Several years work experience in amenity management or hospitality or property management, or similar Prior experience in successfully managing people and work schedules Experience supervising fitness and/or swimming pool operations A college degree, or equivalent related work experience Ability to work flexible hours is required, including days and eveneings, and one Sat/Sun shift is required weekly. A great sense of humor and sense of fun!
Brownie Points
Ability to obtain Lifeguard and CPR certifications within three months of employment Prior experience in marketing or sales-related jobs Pool operator experience and certification Familiar with property manager software Fitness certifications Additional language skills
Starting salary of $75-80k annually, based on experience, PLUS full health benefits packages, paid time off, paid sick time, commuter benefits, and more! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at URBN Playground by 2x Get notified about new Experience Manager jobs in
Manhattan, NY . Senior Manager, Instructor Operations & Experience
Manager, People and Organization Fashion Retail
New York, NY $95,000.00-$105,000.00 3 weeks ago New York, NY $100,000.00-$120,000.00 2 months ago Manager, Customer Service Training & Quality
Employee Learning Experience Manager, NA Corporate and Wholesale
New York, NY $152,000.00-$214,000.00 2 weeks ago New York City Metropolitan Area 14 hours ago New York, NY $122,700.00-$317,200.00 3 days ago Brooklyn, NY $70,000.00-$100,000.00 3 days ago New York, NY $65,000.00-$70,000.00 6 days ago Director of Client Experience, Maison Madison Flagship
New York, NY $106,374.00-$177,290.00 2 weeks ago Customer Happiness Manager, Remote, Education Startup
New York, NY $70,000.00-$87,000.00 1 month ago Manhattan, NY $149,133.00-$195,000.00 1 week ago New York, NY $73,910.00-$116,380.00 1 day ago Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions
New York, NY $189,000.00-$287,000.00 1 week ago New York, NY $80,000.00-$110,000.00 1 week ago New York, NY $75,000.00-$85,000.00 1 day ago Retail Sales & Marketing Manager @ Half Magic Beauty
New York, NY $120,000.00-$150,000.00 3 weeks ago New York City Metropolitan Area $85,000.00-$90,000.00 2 days ago Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions
New York, NY $197,000.00-$300,000.00 1 day ago New York, NY $134,000.00-$180,000.00 3 days ago New York, NY $65,000.00-$75,000.00 1 week ago Sr. Client Solutions Manager, Strategic Accounts, Marketing Solutions
New York, NY $139,000.00-$213,000.00 1 week ago New York City Metropolitan Area $180,000.00-$220,000.00 2 weeks ago New York, NY $70,000.00-$75,000.00 5 months ago New York, NY $175,000.00-$220,000.00 1 month ago General Manager, Life Sciences and Healthcare
New York, NY $200,000.00-$275,000.00 1 month ago SVP, Senior Regional Service Manager - New York, N.Y.
New York, NY $163,600.00-$245,400.00 1 week ago Wayne, NJ $69,120.00-$86,400.00 2 weeks ago New York, NY $138,500.00-$200,800.00 1 day ago New York, NY $130,000.00-$135,000.00 1 day ago Retail Consumer Experience Department Manager - Fifth Ave New York, 6525, New York City, NY
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr