Whova
Whova is hiring a full-time, in-house
T
echnical Support Representative
who will help customers have a smooth experience with our event management software.
Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day.
Whova is a fast-growing company with brand-name customers, including US-Bank, Stanford, LOreal, Hilton, LEGO, Vetafore, NASA, IKEA, TEDx, etc. We are proud to receive the San Diego Business Journals
Best Places to Work in San Diego award , 5 years in a row. We also won the
Fastest Growing Private Companies award
for 3 years. More recently, we won Event Technology Awards
Best Product Team Award , and
Global Top Rated Product Award . Currently, we are named as
G2s Global Top 50 Best Software .
How You Will Make An Impact
Collaborate with the sales and business team to onboard new customers Communicate with the product team to solve technical questions from customers Cultivate a good relationship with customers and increase their ROIs from the products
Requirements
Learn and grasp new technologies quickly A genuine interest and passion in helping customers Ability to handle difficult customer situations professionally Outgoing, confident & upbeat personality Great verbal and written communication skills Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries Adaptable and coachable
What We Offer
Salary: $45K-$50K per year, based on experience in technical support (technical support for software products, customer services and onboarding for software products, etc) 18 days/year paid time off/sick leave Health benefits package Fast-growing career potential Various experiences in software customer support Weekly training sessions Fun, upbeat, and collaborative office environment Two company-provided lunches and Bagel Wednesdays! Working from home every Friday
Required Education:
Bachelors Degree
Job Type:
Full-time
How to Apply:
Please submit your resume and cover letter to jobs@whova.com #J-18808-Ljbffr
T
echnical Support Representative
who will help customers have a smooth experience with our event management software.
Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day.
Whova is a fast-growing company with brand-name customers, including US-Bank, Stanford, LOreal, Hilton, LEGO, Vetafore, NASA, IKEA, TEDx, etc. We are proud to receive the San Diego Business Journals
Best Places to Work in San Diego award , 5 years in a row. We also won the
Fastest Growing Private Companies award
for 3 years. More recently, we won Event Technology Awards
Best Product Team Award , and
Global Top Rated Product Award . Currently, we are named as
G2s Global Top 50 Best Software .
How You Will Make An Impact
Collaborate with the sales and business team to onboard new customers Communicate with the product team to solve technical questions from customers Cultivate a good relationship with customers and increase their ROIs from the products
Requirements
Learn and grasp new technologies quickly A genuine interest and passion in helping customers Ability to handle difficult customer situations professionally Outgoing, confident & upbeat personality Great verbal and written communication skills Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries Adaptable and coachable
What We Offer
Salary: $45K-$50K per year, based on experience in technical support (technical support for software products, customer services and onboarding for software products, etc) 18 days/year paid time off/sick leave Health benefits package Fast-growing career potential Various experiences in software customer support Weekly training sessions Fun, upbeat, and collaborative office environment Two company-provided lunches and Bagel Wednesdays! Working from home every Friday
Required Education:
Bachelors Degree
Job Type:
Full-time
How to Apply:
Please submit your resume and cover letter to jobs@whova.com #J-18808-Ljbffr