Nitel
You are a highly skilled and experienced network analyst responsible for the advanced troubleshooting and resolution of complex network issues within the Network Operations Center (NOC). You have a deep understanding of network protocols, architectures, and technologies, as well as strong analytical and problem-solving abilities. You act as an escalation point for critical network incidents and provide technical guidance to junior engineers.
your playbook
Independently diagnose and resolve complex network issues across a wide range of technologies, including but not limited to: SD-WAN; MPLS; Routing & Switching (BGP, OSPF, EIGRP); Firewalls (Cisco, Check Point, Palo Alto, Fortinet); VPNs; VoIP; Data Center Interconnects; and Wireless Networks
Perform in-depth analysis of network traffic using packet capture tools (Wireshark, TCPDump) to identify root causes of performance issues.
Troubleshoot and resolve complex routing issues, including route flapping and blackholing.
Conduct advanced carrier Ethernet testing and troubleshooting (RFC 2544 or equivalent).
Proactively monitor network performance metrics (latency, jitter, packet loss) and identify potential issues.
Analyze network alarms and events and take appropriate corrective actions.
Enhance and refine network monitoring systems (NMS) for improved visibility and proactive issue detection.
Mentor and guide junior NOC engineers on troubleshooting techniques and best practices.
Provide technical expertise and support to other departments within the organization.
Participate in incident response and disaster recovery planning and drills.
Participate in network infrastructure projects, including planning, design, and implementation.
Assist in the evaluation and deployment of new network technologies and services.
Maintain accurate and detailed documentation of all network incidents and resolutions.
Effectively communicate technical information to both technical and non-technical audiences.
skills you bring to the field
Routing and Switching protocols (BGP, OSPF, EIGRP)
SD-WAN technologies and architectures Firewall technologies (Cisco, Check Point, Palo Alto, Fortinet) VPN technologies VoIP protocols (SIP, RTP) Network security best practices
Experience with:
Network monitoring tools (e.g., Nagios, Zabbix, SolarWinds) Packet capture and analysis tools (Wireshark, TCPDump) Scripting languages (Python, Perl, Bash) Network automation tools (Ansible, Puppet, Chef)
Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills Ability to work independently and as part of a team Ability to work in a fast-paced, high-pressure environment Experience with network performance analysis and optimization CCNP or equivalent certifications preferred Experience with cloud-based network services (AWS, Azure, GCP) Experience with network virtualization technologies (NSX, VMware) Experience with network security tools (IDS/IPS, SIEM)
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SD-WAN technologies and architectures Firewall technologies (Cisco, Check Point, Palo Alto, Fortinet) VPN technologies VoIP protocols (SIP, RTP) Network security best practices
Experience with:
Network monitoring tools (e.g., Nagios, Zabbix, SolarWinds) Packet capture and analysis tools (Wireshark, TCPDump) Scripting languages (Python, Perl, Bash) Network automation tools (Ansible, Puppet, Chef)
Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills Ability to work independently and as part of a team Ability to work in a fast-paced, high-pressure environment Experience with network performance analysis and optimization CCNP or equivalent certifications preferred Experience with cloud-based network services (AWS, Azure, GCP) Experience with network virtualization technologies (NSX, VMware) Experience with network security tools (IDS/IPS, SIEM)
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