Definity First
Salesforce Customer Experience Cloud Specialist
Definity First, Berkeley, California, United States, 94709
We are seeking a
Salesforce Customer Experience Cloud Specialist
to join our team remotely from anywhere in LATAM . This role is ideal for a seasoned S alesforce Administrator
with strong expertise in
Service Cloud, Omni-Channel
strategies, and AI-powered tools such as
Einstein
to elevate customer engagement and operational efficiency. 100% Remote Requirements: 4–6 years
of hands-on experience as a
Salesforce Administrator.
Deep understanding of
Salesforce architecture , security principles, and data modeling.
Proficiency in
SOQL
and working familiarity with
Lightning Web Components (LWC) .
Relevant certifications such as
Advanced Administrator, Service Cloud Consultant, Agentforce Specialist, etc.
Strong knowledge and application of Flows, validation rules, and automation standards.
Real-world experience with
Salesforce Einstein
tools including
Service Analytics, chatbots, AI Voice, and case classification.
Experience with A gentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG
implementations.
English: Advanced or fluent conversational level required.
Soft Skills: Effective communication with both technical and non-technical stakeholders.
Strong analytical thinking and problem-solving capabilities.
High attention to detail and commitment to maintaining clean documentation.
Team-oriented mindset and adaptability in a dynamic, fast-paced environment.
Enthusiastic about continuous learning and platform innovation.
Key Responsibilities: Manage and optimize Salesforce Service Cloud environments with large datasets (1M+ records) and user bases (100+ users).
Configure Omni-Channel routing, IVRs, assignment rules, flows, and process automation.
Implement and support Einstein features such as Service Analytics, chatbots, case classification, and AI Voice.
Develop reports, dashboards, internal documentation, release notes, and in-app user guidance.
Apply DevOps and Agile best practices, including participation in CI/CD workflows.
Collaborate with cross-functional teams to deliver scalable Salesforce-based solutions that meet business needs.
Education Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience. About Definity First Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation. We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more. At Definity First we do not discriminate based on gender, age, sexual orientation, religion, pregnancy, ethnicity, or place of origin.
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Salesforce Customer Experience Cloud Specialist
to join our team remotely from anywhere in LATAM . This role is ideal for a seasoned S alesforce Administrator
with strong expertise in
Service Cloud, Omni-Channel
strategies, and AI-powered tools such as
Einstein
to elevate customer engagement and operational efficiency. 100% Remote Requirements: 4–6 years
of hands-on experience as a
Salesforce Administrator.
Deep understanding of
Salesforce architecture , security principles, and data modeling.
Proficiency in
SOQL
and working familiarity with
Lightning Web Components (LWC) .
Relevant certifications such as
Advanced Administrator, Service Cloud Consultant, Agentforce Specialist, etc.
Strong knowledge and application of Flows, validation rules, and automation standards.
Real-world experience with
Salesforce Einstein
tools including
Service Analytics, chatbots, AI Voice, and case classification.
Experience with A gentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG
implementations.
English: Advanced or fluent conversational level required.
Soft Skills: Effective communication with both technical and non-technical stakeholders.
Strong analytical thinking and problem-solving capabilities.
High attention to detail and commitment to maintaining clean documentation.
Team-oriented mindset and adaptability in a dynamic, fast-paced environment.
Enthusiastic about continuous learning and platform innovation.
Key Responsibilities: Manage and optimize Salesforce Service Cloud environments with large datasets (1M+ records) and user bases (100+ users).
Configure Omni-Channel routing, IVRs, assignment rules, flows, and process automation.
Implement and support Einstein features such as Service Analytics, chatbots, case classification, and AI Voice.
Develop reports, dashboards, internal documentation, release notes, and in-app user guidance.
Apply DevOps and Agile best practices, including participation in CI/CD workflows.
Collaborate with cross-functional teams to deliver scalable Salesforce-based solutions that meet business needs.
Education Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience. About Definity First Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation. We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more. At Definity First we do not discriminate based on gender, age, sexual orientation, religion, pregnancy, ethnicity, or place of origin.
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