Berman Physical Therapy is hiring: Administrative Assistant in Naples

Administrative Assistant

We're looking for an enthusiastic, people-loving Administrative Assistant to help us create a world-class client experience from the very first phone call to the final follow-up.

Your mission is simple but powerful: help clients feel seen, supported, and excited to come back. You'll be the first impression for many clients and play a key role in keeping our schedule full, our clients happy, and our reputation growing.

You're a great fit if:

• You're energized by talking to people and making genuine connections
• You can confidently handle conversations around pricing and scheduling
• You're organized, proactive, and detail-oriented
• You want to be part of a fun, mission-driven team that truly changes lives

Core responsibilities include:

• Create an exceptional front desk experience that feels more like a boutique concierge service than a traditional medical office
• Handle inbound calls, schedule appointments, and follow up with leads
• Communicate value clearly, overcome objections, and build rapport with new and returning clients
• Keep the schedule optimized for efficiency and client satisfaction
• Maintain clean records: check-ins, payments, reconciliations, voicemails, and emails
• Encourage reviews, testimonials, and word-of-mouth referrals through relationship-building
• Support marketing and client retention efforts with thoughtful touches and follow-through
• Anticipate client needs and exceed expectations whenever possible

What we value:

• Connect Emotionally Build real relationships, not robotic transactions
• Create a WOW Experience Go above and beyond for clients at every opportunity
• Create a Family Environment Make every person feel welcome, supported, and part of our community

Compensation & perks:

• $20$25/hour based on experience
• 10 days paid vacation in your first year
• Optional paid week off between Christmas & New Year's
• Growth opportunities within the company
• A positive, family-like team culture that you'll actually enjoy being part of

Ready to apply? We're looking for someone who wants more than just a jobyou want to be part of something meaningful.

Click Apply Now and tell us why you'd be a great fit. We can't wait to meet you!