Director - Imaging and Diagnostic Services

FLSA STATUS Exempt

QUALIFICATIONS EDUCATION

Bachelor’s degree

Master’s degree preferred

EXPERIENCE

Six years of experience in imaging services, cardiovascular experience preferred, of which three years must have been in a people management role, preferably in a hospital environment; for internal employees, five years of experience in relevant field of which one year must have been in a people management role with HM performance that demonstrates leadership responsibility

LICENSES AND CERTIFICATIONS Required

IV Certification - Intravenous certification (Various) - Various Issuers

and

Must possess a minimum of ONE of the following credentials in any of the following modalities: • Cardiology – ARRT and MRT-GC, or RDMS, or CNMT and MRT-GC, or CRAT, or CCT, RCCS, or RCS, or RVS, or CIIP, or ARMRIT or CAMRT • Radiology - ARRT(R) • Nuclear – ARRT(NM) or CNMT • CT – ARRT(CT) • MRI – ARRT(MR), ARMRIT, or CAMRT • Ultrasound – RVT, ARRT(S), ARRT(VS), RVS, or RSC

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization

Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved

Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

Demonstrates highly effective communication skills—strong written communications and platform presentation abilities

Ability to work effectively in a fast-paced environment

Demonstrates flexibility and adaptability in the workplace

Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

Proficiency in spreadsheet, word processing, and presentation software

Maintains a positive and supportive attitude and demeanor

Professional handling of exposure to confidential/sensitive information

Knowledge of non-invasive cardiac testing and imaging procedures including cardiac and vascular ultrasound, nuclear cardiology, cardiac CT, PET/CT, EKG, stress testing, and Holter monitoring

Knowledge of and experience with information technology applications utilized to support the laboratories performing the above-mentioned procedures, including databasing, report generation, interfaces and digital imaging

Skill in developing and maintaining interpersonal relationships as required in the operating environment

Ability to involve, train and include others in the development of departmental goals, priorities and programs

ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS

Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives

Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees

Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicator

Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes

Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed

Guides and directs others toward goal setting. Ensures seamless, quality, family-centered care throughout the health-illness continuum. Actively participates and leads initiatives to improve patient and hospital operations. Delegates effectively by entrusting responsibility and authority to others

Oversees and acts as key advisor on all administrative matters relative to the department. Develops strong relationships with all Medical Directors, associate Medical Directors and managers of the department, and management of other departments. Sets priorities and goals in consultation with senior management, Medical Directors, managers and staff. Partners with Medical Directors and managers in planning, leadership and oversight.

SERVICE ESSENTIAL FUNCTIONS

Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction

Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department

Analyzes business trends affecting the department and works with medical director and manager of the specific area to understand and affect business declines and to meet the needs of business increases

Sets goals and objectives and develops an implementation system to reach those goals. Ensures creative and futuristic planning for health care delivery. Collaborates with medical staff, executives, hospital leaders, and hospital staff to assure goals are in congruence

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable

Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety

Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.)

Provides on-going monitoring, assessment and improvement of quality of care with respect to the services provided by the department. Through continuous monitoring of service demands, productivity, patient satisfaction, physician satisfaction, etc., identifies with management and Medical Directors quality and performance improvement opportunities

Assures department data quality, operational efficiencies, physician support, information sharing, and effective performance improvement are supported by high-quality information technology implementation and operation. Oversees the Information Technology/data management initiatives of the department, prioritizing initiatives, interacting with the IT Department and internal staff to design, implement, test and train

Ensures compliance with all Business Practices standards of performance. Defines and measures standards that ensure patient safety and performance excellence. Oversees all local, state and national inspections and standards for all sections

FINANCE ESSENTIAL FUNCTIONS

Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness

Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications

Obtains and manages human, financial and physical resources within areas of responsibility. Utilizes monitoring and trending data to provide appropriate cost-effective patient care which is in concert with the philosophy of the Houston Methodist

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings

Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate

Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDP

Integrates current knowledge of all areas of responsibility and management theories and concepts into the practice environment. Establishes goals for own professional growth including participation in professional organizations

Serves as an internal expert to the organization and develops and implements training programs for staff establishing an atmosphere for growth and challenge, and a climate of acknowledgement for positive performance

SUPPLEMENTAL REQUIREMENTS WORK ATTIRE

Uniform: No

Scrubs: No

Business professional: Yes

Other (department approved): No

ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* Yes

TRAVEL** **Travel specifications may vary by department**

May require travel within the Houston Metropolitan area Yes

May require travel outside Houston Metropolitan area No

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