The Crescent Hotels Group
Description
Lead the Welcome at Texas’s Premier Lakeside Resort
Position:
Director of Front Office
Direct Reports:
Front Office Manager
Elevate your career in the heart of the Texas Hill Country! As the
Director of Front Office , you are the heartbeat of the guest experience at
Horseshoe Bay Resort . We are looking for a dynamic, hands‑on leader to oversee our Front Office operations. If you have a passion for luxury hospitality and a drive for operational excellence, your next chapter starts here.
Your Mission
You will define the first and last impression of the resort.
Operational Excellence:
Lead the Hotel, Front Office, and Transportation teams with a focus on coordination and high‑touch service.
The Gold Standard:
Guarantee
100% Guest Satisfaction
by proactively solving challenges and implementing world‑class service strategies.
Strategic Leadership:
Set clear goals, mentor your management team, and foster a culture of high morale and professional growth.
Financial Savvy:
Master the reservations forecast and revenue controls to maximize occupancy and yield, while managing budgets and P&L like a pro.
️ Benefits and Culture at Horseshoe Bay Resort
Experience the "lake life" in the Central Texas Hill Country! We are committed to
Diversity, Equity, Inclusion, and Belonging , and we believe in taking care of the people who take care of our guests.
Compensation & Growth
Competitive Pay
with scheduled reviews and raises.
Career Fast‑Track:
Growth opportunities through our
Manager in Training (MIT) Program , designed to prepare you for executive leadership.
Full‑Time Benefits
Health & Wellness:
Comprehensive Medical, Dental, and Vision Insurance, plus Disability, Major Illness, and Accident plans.
Retirement:
401(k) plan with
employer match .
Time Off:
Paid Vacation and Paid Holidays to recharge.
Security:
Associate Relief Fund for peace of mind.
Exclusive Associate Perks
Resort Privileges:
Enjoy
Golf and Amenity privileges
(based on occupancy), plus significant
Dining and Retail discounts .
Travel Discounts:
Access exclusive rates at over 100
Crescent Hotels & Resorts
properties and the
Preferred Hotels
network worldwide.
Daily Support:
Subsidized
Associate Housing , a dedicated Shuttle Service, and weekly Meal Subsidies.
Community:
Fun associate outings and events throughout the year!
What You Bring to the Table
Experience:
5+ years of leadership in hotel/resort or rental management.
Education:
High School diploma required;
College Degree
preferred.
Skills:
Strong P&L analysis, team building, and a talent for personalized guest service.
Flexibility:
Ability to work nights, weekends, and holidays to support our peak resort operations.
Qualifications Behaviors
Functional Expert:
Considered a thought leader on a subject (Required)
Team Player:
Works well as a member of a group (Required)
Leader:
Inspires teammates to follow them (Required)
Enthusiastic:
Shows intense and eager enjoyment and interest (Required)
Motivations
Preferred Self‑Starter:
Inspired to perform without outside help
Preferred Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Bachelors
(Preferred)
Associates
(Preferred)
High School
(Required)
Skills
UltiPro
(Intermediate)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts
#J-18808-Ljbffr
Position:
Director of Front Office
Direct Reports:
Front Office Manager
Elevate your career in the heart of the Texas Hill Country! As the
Director of Front Office , you are the heartbeat of the guest experience at
Horseshoe Bay Resort . We are looking for a dynamic, hands‑on leader to oversee our Front Office operations. If you have a passion for luxury hospitality and a drive for operational excellence, your next chapter starts here.
Your Mission
You will define the first and last impression of the resort.
Operational Excellence:
Lead the Hotel, Front Office, and Transportation teams with a focus on coordination and high‑touch service.
The Gold Standard:
Guarantee
100% Guest Satisfaction
by proactively solving challenges and implementing world‑class service strategies.
Strategic Leadership:
Set clear goals, mentor your management team, and foster a culture of high morale and professional growth.
Financial Savvy:
Master the reservations forecast and revenue controls to maximize occupancy and yield, while managing budgets and P&L like a pro.
️ Benefits and Culture at Horseshoe Bay Resort
Experience the "lake life" in the Central Texas Hill Country! We are committed to
Diversity, Equity, Inclusion, and Belonging , and we believe in taking care of the people who take care of our guests.
Compensation & Growth
Competitive Pay
with scheduled reviews and raises.
Career Fast‑Track:
Growth opportunities through our
Manager in Training (MIT) Program , designed to prepare you for executive leadership.
Full‑Time Benefits
Health & Wellness:
Comprehensive Medical, Dental, and Vision Insurance, plus Disability, Major Illness, and Accident plans.
Retirement:
401(k) plan with
employer match .
Time Off:
Paid Vacation and Paid Holidays to recharge.
Security:
Associate Relief Fund for peace of mind.
Exclusive Associate Perks
Resort Privileges:
Enjoy
Golf and Amenity privileges
(based on occupancy), plus significant
Dining and Retail discounts .
Travel Discounts:
Access exclusive rates at over 100
Crescent Hotels & Resorts
properties and the
Preferred Hotels
network worldwide.
Daily Support:
Subsidized
Associate Housing , a dedicated Shuttle Service, and weekly Meal Subsidies.
Community:
Fun associate outings and events throughout the year!
What You Bring to the Table
Experience:
5+ years of leadership in hotel/resort or rental management.
Education:
High School diploma required;
College Degree
preferred.
Skills:
Strong P&L analysis, team building, and a talent for personalized guest service.
Flexibility:
Ability to work nights, weekends, and holidays to support our peak resort operations.
Qualifications Behaviors
Functional Expert:
Considered a thought leader on a subject (Required)
Team Player:
Works well as a member of a group (Required)
Leader:
Inspires teammates to follow them (Required)
Enthusiastic:
Shows intense and eager enjoyment and interest (Required)
Motivations
Preferred Self‑Starter:
Inspired to perform without outside help
Preferred Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Bachelors
(Preferred)
Associates
(Preferred)
High School
(Required)
Skills
UltiPro
(Intermediate)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts
#J-18808-Ljbffr