Caesars Entertainment
Director of Table Games Operation
Caesars Entertainment, Baltimore, Maryland, United States, 21276
The Director of Table Games is responsible for the Table Games Department for Horseshoe Baltimore. The position reports to the GM of Casino Operations.. The Director of Table Games will lead the floor install for the grand opening as well as the ongoing operation of table games at Horseshoe Baltimore.
KEY JOB FUNCTIONS
Responsible for leading all departmental initiatives related to the casino grand opening including hiring, training, process/procedure development, and product/equipment/supply acquisition and install.
Responsible for leading the Table Games operation post opening.
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
Provides outstanding service when interacting with our guests.
Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors internal control environment of department.
Creates initiatives to improve the employee experience and employee opinion ratings.
Sets performance expectations and provides coaching, career development planning and operational support for all direct reports.
Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes.
Partners with ESS Table Games leadership to execute strategies to ensure the table games product mix is the best in market and consistent with the Horseshoe brand.
Ensures staff is scheduled properly and aligned with business volumes.
Applies Lean principles/techniques (i.e. applies countermeasures for waste, conducts daily visual mgt. and participates in kaizen events) to ensure quality and customer service is continuously improved.
Provides legendary leadership to all Table Games team members.
Develops a strong working relationship with all department managers to ensure unity and consistent direction.
Establishes and endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
EDUCATION and/or EXPERIENCE: Bachelors degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
QUALIFICATIONS:
Minimum of five years table games experience with progressive supervisory/management experience required.
Literate and fluent in English
Demonstrated ability to communicate effectively, both verbal and written
Demonstrated ability to deal effectively with employees at all levels
Strong organizational and analytical skills
Ability to handle complex and emotional issues
Acts as a role model to other employees and always leads by example
Adheres to all regulatory, company and department policies and procedures
Must project professionalism and possess excellent verbal and written communication skills
Professional appearance
Team player
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions, when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 25 lbs.; and have the ability to push, pull, reach, bend, twist, stoop and kneel.
Responds to visual and aural cues.Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
COMPENSATION & BENEFITS:
$115,000 to $140,000
Yearly Bonus Incentive
Relocation Package
Bi-Weekly Pay Dates
FTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance
DISCLAIMER The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY Caesar s Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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KEY JOB FUNCTIONS
Responsible for leading all departmental initiatives related to the casino grand opening including hiring, training, process/procedure development, and product/equipment/supply acquisition and install.
Responsible for leading the Table Games operation post opening.
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
Provides outstanding service when interacting with our guests.
Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors internal control environment of department.
Creates initiatives to improve the employee experience and employee opinion ratings.
Sets performance expectations and provides coaching, career development planning and operational support for all direct reports.
Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes.
Partners with ESS Table Games leadership to execute strategies to ensure the table games product mix is the best in market and consistent with the Horseshoe brand.
Ensures staff is scheduled properly and aligned with business volumes.
Applies Lean principles/techniques (i.e. applies countermeasures for waste, conducts daily visual mgt. and participates in kaizen events) to ensure quality and customer service is continuously improved.
Provides legendary leadership to all Table Games team members.
Develops a strong working relationship with all department managers to ensure unity and consistent direction.
Establishes and endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
EDUCATION and/or EXPERIENCE: Bachelors degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
QUALIFICATIONS:
Minimum of five years table games experience with progressive supervisory/management experience required.
Literate and fluent in English
Demonstrated ability to communicate effectively, both verbal and written
Demonstrated ability to deal effectively with employees at all levels
Strong organizational and analytical skills
Ability to handle complex and emotional issues
Acts as a role model to other employees and always leads by example
Adheres to all regulatory, company and department policies and procedures
Must project professionalism and possess excellent verbal and written communication skills
Professional appearance
Team player
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions, when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 25 lbs.; and have the ability to push, pull, reach, bend, twist, stoop and kneel.
Responds to visual and aural cues.Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
COMPENSATION & BENEFITS:
$115,000 to $140,000
Yearly Bonus Incentive
Relocation Package
Bi-Weekly Pay Dates
FTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance
DISCLAIMER The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY Caesar s Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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