Pegasystems
Senior Software Quality Engineer, AI Automation, Customer Decision Hub
Pegasystems, Waltham, Massachusetts, United States, 02254
Senior Software Quality Engineer, AI Automation, Customer Decision Hub
At Pega, we’re reshaping how the world’s largest enterprises connect with their customers, one intelligent decision at a time. Our flagship 1:1 engagement solution, Customer Decision Hub (CDH), is changing the way businesses respond to customer needs across every channel with precision and agility.
At the core of this innovation is our runtime engine. It’s designed to process massive volumes of data, apply advanced analytical models, and orchestrate actions at scale in both real‑time and batch environments. This is where you come in.
Picture Yourself at Pega: Are you ready to redefine how the world approaches software testing? In this role, you’ll be a driving force in transforming quality engineering through cutting‑edge AI technologies. You’ll work at the intersection of artificial intelligence and software validation, using advanced prompting techniques and customer‑focused testing strategies to build intelligent systems that uphold the highest standards of software quality.
What You’ll Do at Pega:
Design and implement intelligent testing systems powered by AI models to autonomously explore and validate both frontend and backend components.
Develop advanced prompting strategies that translate manual test strategies into automated test scenarios.
Create automated solutions that analyze customer escalations and incident data to detect patterns, identify gaps in test coverage, and utilize feedback loops to generate new test cases and validation flows.
Collaborate closely with product managers and engineers to translate their visions into scalable, AI‑driven validation strategies.
Who You Are:
An engineer who is passionate about quality‑first solutions and thrives on understanding end‑user behavior.
A results‑oriented technologist who is passionate about leveraging AI in fast‑paced, collaborative, and cross‑functional environments.
A strong communicator with a demonstrated ability to engage successfully across internal teams.
An individual who can rapidly pick up new skills and is passionate about software development and adopting new technologies, particularly in the GenAI domain.
An engineer with the ability to synthesize user feedback into actionable AI prompts and testing strategies.
What You’ve Accomplished:
Bachelor’s degree in software engineering, computer science, or a related technical field.
Minimum of 5‑7 years of experience in software quality engineering, including at least 2 years focused on AI‑driven automation, intelligent testing frameworks, or machine learning validation.
Strong background in software engineering and proven experience applying AI/ML models (e.g., LLMs, computer vision, NLP) to software testing and validation.
Proven ability to navigate Agile and Scrum development lifecycles, with a clear understanding of how quality engineering contributes to iterative planning, continuous integration, and collaborative delivery in AI‑driven automation environments.
Experience using the following: Test automation frameworks (Java, Selenium, Playwright, TestNG, Cucumber, etc.), DevOps technologies (Git, Docker, Gradle, Jenkins, etc.), Cloud Platforms (AWS, Azure, GCP).
Demonstrated success in testing systems that operate across full‑stack architectures.
Integrated AI agent frameworks into complex workflows and rapidly prototyped in GenAI environments, resulting in accelerated iteration cycles and improved system adaptability through early‑stage “vibe testing.”
Highly collaborative environment for designing and developing new ideas and features.
A culture where employees engage deeply, own outcomes and lead from the front.
Continuous learning and career opportunities – internal and external training, area for own initiatives, Rotation Program.
An inclusive, agile, and flexible work environment.
Additional Information Base salary range for this role is 94,900 – 141,900 USD annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Equal Employment Opportunity Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record‑keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the federal government for civil rights enforcement purposes.
Race and Ethnicity
Hispanic or Latino – A person of Cuban, Mexican, Puerto‑Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino) – A person having origins in any of the original peoples of Europe, the Middle East or North Africa.
Black or African American (Not Hispanic or Latino) – A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) – A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.
Asian (Not Hispanic or Latino) – A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino) – A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino) – All persons who identify with more than one of the above five races.
I do not wish to disclose – If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO‑1 Report by using existing employment records or other permitted means to do so.
Disability Status
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement (e.g., burns, wounds, accidents, congenital disorders)
Epilepsy or other seizure disorder
Gastrointestinal disorders (e.g., Crohn's)
Injury or disease of the digestive system (irritable bowel syndrome)
Mental health conditions (e.g., depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD)
Missing limbs or partially missing limbs
Mobility impairment (e.g., wheelchair, scooter, walker, leg brace(s), other supports)
Nervous system condition (e.g., migraine headaches, Parkinson’s disease, multiple sclerosis)
Neurodivergence (e.g., ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities)
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions (e.g., tuberculosis, asthma, emphysema)
Short stature (dwarfism)
Traumatic brain injury
Veteran Status
Disabled veteran – a veteran of U.S. military service entitled to compensation or discharged due to a service‑connected disability.
Recently separated veteran – an veteran discharged or released within the past three years.
Active duty wartime or campaign badge veteran – served on active duty during a war or campaign for which a badge has been authorized.
Armed forces service medal veteran – served on active duty and participated in a U.S. military operation award‑eligible for an armed forces service medal.
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At the core of this innovation is our runtime engine. It’s designed to process massive volumes of data, apply advanced analytical models, and orchestrate actions at scale in both real‑time and batch environments. This is where you come in.
Picture Yourself at Pega: Are you ready to redefine how the world approaches software testing? In this role, you’ll be a driving force in transforming quality engineering through cutting‑edge AI technologies. You’ll work at the intersection of artificial intelligence and software validation, using advanced prompting techniques and customer‑focused testing strategies to build intelligent systems that uphold the highest standards of software quality.
What You’ll Do at Pega:
Design and implement intelligent testing systems powered by AI models to autonomously explore and validate both frontend and backend components.
Develop advanced prompting strategies that translate manual test strategies into automated test scenarios.
Create automated solutions that analyze customer escalations and incident data to detect patterns, identify gaps in test coverage, and utilize feedback loops to generate new test cases and validation flows.
Collaborate closely with product managers and engineers to translate their visions into scalable, AI‑driven validation strategies.
Who You Are:
An engineer who is passionate about quality‑first solutions and thrives on understanding end‑user behavior.
A results‑oriented technologist who is passionate about leveraging AI in fast‑paced, collaborative, and cross‑functional environments.
A strong communicator with a demonstrated ability to engage successfully across internal teams.
An individual who can rapidly pick up new skills and is passionate about software development and adopting new technologies, particularly in the GenAI domain.
An engineer with the ability to synthesize user feedback into actionable AI prompts and testing strategies.
What You’ve Accomplished:
Bachelor’s degree in software engineering, computer science, or a related technical field.
Minimum of 5‑7 years of experience in software quality engineering, including at least 2 years focused on AI‑driven automation, intelligent testing frameworks, or machine learning validation.
Strong background in software engineering and proven experience applying AI/ML models (e.g., LLMs, computer vision, NLP) to software testing and validation.
Proven ability to navigate Agile and Scrum development lifecycles, with a clear understanding of how quality engineering contributes to iterative planning, continuous integration, and collaborative delivery in AI‑driven automation environments.
Experience using the following: Test automation frameworks (Java, Selenium, Playwright, TestNG, Cucumber, etc.), DevOps technologies (Git, Docker, Gradle, Jenkins, etc.), Cloud Platforms (AWS, Azure, GCP).
Demonstrated success in testing systems that operate across full‑stack architectures.
Integrated AI agent frameworks into complex workflows and rapidly prototyped in GenAI environments, resulting in accelerated iteration cycles and improved system adaptability through early‑stage “vibe testing.”
Highly collaborative environment for designing and developing new ideas and features.
A culture where employees engage deeply, own outcomes and lead from the front.
Continuous learning and career opportunities – internal and external training, area for own initiatives, Rotation Program.
An inclusive, agile, and flexible work environment.
Additional Information Base salary range for this role is 94,900 – 141,900 USD annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Equal Employment Opportunity Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record‑keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the federal government for civil rights enforcement purposes.
Race and Ethnicity
Hispanic or Latino – A person of Cuban, Mexican, Puerto‑Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino) – A person having origins in any of the original peoples of Europe, the Middle East or North Africa.
Black or African American (Not Hispanic or Latino) – A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) – A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.
Asian (Not Hispanic or Latino) – A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino) – A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino) – All persons who identify with more than one of the above five races.
I do not wish to disclose – If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO‑1 Report by using existing employment records or other permitted means to do so.
Disability Status
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement (e.g., burns, wounds, accidents, congenital disorders)
Epilepsy or other seizure disorder
Gastrointestinal disorders (e.g., Crohn's)
Injury or disease of the digestive system (irritable bowel syndrome)
Mental health conditions (e.g., depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD)
Missing limbs or partially missing limbs
Mobility impairment (e.g., wheelchair, scooter, walker, leg brace(s), other supports)
Nervous system condition (e.g., migraine headaches, Parkinson’s disease, multiple sclerosis)
Neurodivergence (e.g., ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities)
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions (e.g., tuberculosis, asthma, emphysema)
Short stature (dwarfism)
Traumatic brain injury
Veteran Status
Disabled veteran – a veteran of U.S. military service entitled to compensation or discharged due to a service‑connected disability.
Recently separated veteran – an veteran discharged or released within the past three years.
Active duty wartime or campaign badge veteran – served on active duty during a war or campaign for which a badge has been authorized.
Armed forces service medal veteran – served on active duty and participated in a U.S. military operation award‑eligible for an armed forces service medal.
Apply Now Already have an account? Log in.
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