Tapestry, Inc.
Assistant Store Manager I for - Metairie, LA, US - location
Tapestry, Inc., Metairie, Louisiana, us, 70011
Background
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Responsibilities Sales Responsibilities
Understand organizational objectives and make decisions in partnership with the Store Manager that align with Company priorities and values.
Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times and achieve sales.
Productivity Management: hold the management team accountable for personal productivity and management contribution.
Develop clienteling strategy; implement and monitor over time, to achieve business goals and objectives in partnership with the Store Manager.
Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics.
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
Act as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
Resolve customer issues in a timely manner while being solution-oriented and forward thinking; partner with the Store Manager and/or District Manager as needed.
Develop team to build long‑term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate.
Builds trusting relationships with peers and team; acts as an advocate for the Brand.
Welcomes feedback and adapts behaviors; creating short and long‑term goals to achieve personal metrics and store performance.
Delegates and empowers others.
Creates enthusiasm and positivity for a shared vision and mission.
Recognizes and values individual performance.
Operations Responsibilities
Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for continuous development in partnership with the Store Manager.
Resolve performance problems using appropriate communication, coaching and counseling techniques.
Adhere to all retail policies and procedures including POS and Operations.
Leverage/understand Coach’s tools and technology to support Service and Operations of store.
Recruit, interview, onboard and work closely with Store Manager on strategies to maintain top‑talent; while creating a talent bench.
Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrate strong business acumen; strategically forecast in partnership with Store Manager, plan and budget to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
Interact and communicate with Lead Supervisor and Store Manager.
Maintain interior and exterior upkeep of building with partnership from the corporate office; communicate needs to ensure aesthetic and safety requirements are met.
Competencies Required
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people up down and sideways, inside and outside the organization. Builds rapport. Builds constructive and effective relationships.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in the team.
Managerial Courage: Provides current, direct, complete, and “actionable” positive and corrective feedback to others; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education High school diploma or equivalent; college degree preferred.
Technical Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.).
Physical Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity and Inclusive Employer Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit www.coach.com.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE
$22.50 TO $30.50
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits.
Compensation Eligible employees will be able to receive discounts on certain products and incentive compensation.
Nearest Major Market New Orleans
Job Segment Retail Manager, Retail Operations, Store Manager, Brand Ambassador, Outside Sales, Retail, Marketing, Sales
#J-18808-Ljbffr
Responsibilities Sales Responsibilities
Understand organizational objectives and make decisions in partnership with the Store Manager that align with Company priorities and values.
Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times and achieve sales.
Productivity Management: hold the management team accountable for personal productivity and management contribution.
Develop clienteling strategy; implement and monitor over time, to achieve business goals and objectives in partnership with the Store Manager.
Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics.
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
Act as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
Resolve customer issues in a timely manner while being solution-oriented and forward thinking; partner with the Store Manager and/or District Manager as needed.
Develop team to build long‑term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate.
Builds trusting relationships with peers and team; acts as an advocate for the Brand.
Welcomes feedback and adapts behaviors; creating short and long‑term goals to achieve personal metrics and store performance.
Delegates and empowers others.
Creates enthusiasm and positivity for a shared vision and mission.
Recognizes and values individual performance.
Operations Responsibilities
Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for continuous development in partnership with the Store Manager.
Resolve performance problems using appropriate communication, coaching and counseling techniques.
Adhere to all retail policies and procedures including POS and Operations.
Leverage/understand Coach’s tools and technology to support Service and Operations of store.
Recruit, interview, onboard and work closely with Store Manager on strategies to maintain top‑talent; while creating a talent bench.
Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrate strong business acumen; strategically forecast in partnership with Store Manager, plan and budget to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
Interact and communicate with Lead Supervisor and Store Manager.
Maintain interior and exterior upkeep of building with partnership from the corporate office; communicate needs to ensure aesthetic and safety requirements are met.
Competencies Required
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people up down and sideways, inside and outside the organization. Builds rapport. Builds constructive and effective relationships.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in the team.
Managerial Courage: Provides current, direct, complete, and “actionable” positive and corrective feedback to others; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education High school diploma or equivalent; college degree preferred.
Technical Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.).
Physical Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity and Inclusive Employer Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit www.coach.com.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE
$22.50 TO $30.50
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits.
Compensation Eligible employees will be able to receive discounts on certain products and incentive compensation.
Nearest Major Market New Orleans
Job Segment Retail Manager, Retail Operations, Store Manager, Brand Ambassador, Outside Sales, Retail, Marketing, Sales
#J-18808-Ljbffr