Link High Technologies Inc.
MSP Account Manager - Hybrid- Florham Park NJ
Link High Technologies Inc., Florham Park, New Jersey, us, 07932
About Link High Technologies
Link High Technologies is a
33-year established , people-first Managed Service Provider delivering outsourced IT and cybersecurity solutions to growing businesses. We combine enterprise-level capabilities with the agility and collaboration of a close-knit team.
We believe
great client outcomes come from diverse perspectives, strong relationships, and continuous learning . Our culture values communication, empathy, accountability, and teamwork just as much as technical excellence.
The Role We are seeking a
MSP Account Manager
who enjoys building trusted client relationships while translating technology into business value. This role blends
technical understanding, client advocacy, and strategic planning —you will not be expected to “know everything,” but you will be supported by a collaborative engineering and leadership team.
As a MSP Account Manager you’ll act as a long-term partner to your clients, helping them align technology with their goals while ensuring a positive, responsive service experience.
What You’ll Do
Serve as the
primary point of contact
for assigned client accounts
Build trusted relationships with business owners, executives, and stakeholders
Translate technical concepts into
clear, business-focused recommendations
Coordinate with internal service, project, and security teams
Participate in QBRs, roadmap planning, and proactive account reviews
(In Person w/Client)
Advocate for client needs while maintaining alignment with service standards
What We’re Looking For We recognize that
strong candidates may not meet every qualification
listed below. If this role excites you, we encourage you to apply.
Experience in
IT services, MSP environments, or technical account management
Comfort communicating with both
technical and non-technical audiences
Strong organizational and follow-through skills
Ability to prioritize, problem-solve, and collaborate across teams
Curiosity,, and a client-first mindset
Why Join Link High
Supportive, collaborative team culture
Hybrid work environment
Ongoing training and professional development
Clear expectations and leadership accessibility
Long-term stability with growth opportunities
Link High Technologies is proud to be an Equal Opportunity Employer. We welcome and encourage applications from women, underrepresented groups, and professionals returning to the workforce.
Qualifications Required
3+ years of experience in an MSP or IT services environment
Experience managing client relationships and technical escalations
Strong understanding of networking, servers, cloud services, and cybersecurity concepts
Ability to explain technical topics clearly to business stakeholders
Excellent written, verbal, and interpersonal communication skills
Comfortable working in a hybrid environment (Florham Park, NJ)
Preferred
Experience as a MSP Account Manager, vCIO, or similar client-facing role
Familiarity with MSP tools such as:
ConnectWise Manage
NinjaOne (RMM)
CloudRadial
Quoter
Relevant certifications (Microsoft, CompTIA, Cisco, etc.)
Career Growth This role offers a clear growth path for high performers. Successful TAMs may advance into:
vCIO / Strategic Advisor roles
Service Delivery leadership
Project or operations management
We invest in our team’s professional development and value long-term career growth.
Compensation & Benefits
Competitive salary
(commensurate with experience) 75k to 85k plus incentives
Employer-paid medical and dental insurance
401(k) with company match
Paid time off and holidays
Ongoing training and certification opportunities
Collaborative, supportive team environment
Why Link High?
Established, stable MSP with a strong reputation
Relationship-driven culture — not ticket-factory IT
Direct access to leadership and decision-making
Opportunity to make a real impact for clients and the business
#J-18808-Ljbffr
33-year established , people-first Managed Service Provider delivering outsourced IT and cybersecurity solutions to growing businesses. We combine enterprise-level capabilities with the agility and collaboration of a close-knit team.
We believe
great client outcomes come from diverse perspectives, strong relationships, and continuous learning . Our culture values communication, empathy, accountability, and teamwork just as much as technical excellence.
The Role We are seeking a
MSP Account Manager
who enjoys building trusted client relationships while translating technology into business value. This role blends
technical understanding, client advocacy, and strategic planning —you will not be expected to “know everything,” but you will be supported by a collaborative engineering and leadership team.
As a MSP Account Manager you’ll act as a long-term partner to your clients, helping them align technology with their goals while ensuring a positive, responsive service experience.
What You’ll Do
Serve as the
primary point of contact
for assigned client accounts
Build trusted relationships with business owners, executives, and stakeholders
Translate technical concepts into
clear, business-focused recommendations
Coordinate with internal service, project, and security teams
Participate in QBRs, roadmap planning, and proactive account reviews
(In Person w/Client)
Advocate for client needs while maintaining alignment with service standards
What We’re Looking For We recognize that
strong candidates may not meet every qualification
listed below. If this role excites you, we encourage you to apply.
Experience in
IT services, MSP environments, or technical account management
Comfort communicating with both
technical and non-technical audiences
Strong organizational and follow-through skills
Ability to prioritize, problem-solve, and collaborate across teams
Curiosity,, and a client-first mindset
Why Join Link High
Supportive, collaborative team culture
Hybrid work environment
Ongoing training and professional development
Clear expectations and leadership accessibility
Long-term stability with growth opportunities
Link High Technologies is proud to be an Equal Opportunity Employer. We welcome and encourage applications from women, underrepresented groups, and professionals returning to the workforce.
Qualifications Required
3+ years of experience in an MSP or IT services environment
Experience managing client relationships and technical escalations
Strong understanding of networking, servers, cloud services, and cybersecurity concepts
Ability to explain technical topics clearly to business stakeholders
Excellent written, verbal, and interpersonal communication skills
Comfortable working in a hybrid environment (Florham Park, NJ)
Preferred
Experience as a MSP Account Manager, vCIO, or similar client-facing role
Familiarity with MSP tools such as:
ConnectWise Manage
NinjaOne (RMM)
CloudRadial
Quoter
Relevant certifications (Microsoft, CompTIA, Cisco, etc.)
Career Growth This role offers a clear growth path for high performers. Successful TAMs may advance into:
vCIO / Strategic Advisor roles
Service Delivery leadership
Project or operations management
We invest in our team’s professional development and value long-term career growth.
Compensation & Benefits
Competitive salary
(commensurate with experience) 75k to 85k plus incentives
Employer-paid medical and dental insurance
401(k) with company match
Paid time off and holidays
Ongoing training and certification opportunities
Collaborative, supportive team environment
Why Link High?
Established, stable MSP with a strong reputation
Relationship-driven culture — not ticket-factory IT
Direct access to leadership and decision-making
Opportunity to make a real impact for clients and the business
#J-18808-Ljbffr