Inside Higher Ed
Job Title:
Financial Aid Counselor 2
Location:
Summerville Campus
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
286512
Job Summary This position determines eligibility for and manages the awarding of student financial aid from federal, state, institutional and other sources. Responsibilities include assisting students and families with the completion of the FAFSA, counseling and advising students and parents on the financial aid programs, reviewing documentation and maintaining accurate records, and ensuring compliance with requisite federal and state laws as well as federal, state, system, and university regulations. The role works to enroll and retain students who may not otherwise be able to attend or graduate without financial assistance.
Responsibilities
Counseling: Provide comprehensive counseling to students and their families regarding financial aid eligibility, available aid programs, disbursement procedures, and requirements for aid renewal. Educate students on how changes in enrollment status may affect their aid eligibility, including withdrawal and Satisfactory Academic Progress (SAP) implications. Advise on alternative funding options such as payment plans.
Customer Service: Assist students and families with FAFSA submissions, documentation requirements, and the federal verification process. Identify and support students facing challenges that may impact their academic and financial standing. Communicate with students to resolve outstanding aid issues and provide outreach related to incomplete applications. Liaise with external agencies for fund disbursement and collaborate with internal departments to ensure alignment with enrollment and billing activities.
Record Maintenance: Review, reconcile, and verify financial aid data submitted via the FAFSA and supporting documentation to ensure accuracy and resolve discrepancies. Investigate rejected FAFSAs and determine appropriate resolutions. Assess cases for special or unusual circumstances that may justify professional judgment or dependency override, and report corrections to the Department of Education.
Awarding and Adjustments: Maintain compliance with complex federal, state, and institutional regulations. Interpret and apply policy updates while assisting with the awarding and adjustment of financial aid packages, including state scholarships and grant programs. Use accounting and reconciliation skills to ensure accurate fund disbursement and resolve fiscal discrepancies. Support technical processes such as system file loads and data integrity tasks as needed.
Professional Development: Engage in ongoing professional development to stay current with regulatory and institutional changes. Support the implementation of new departmental initiatives and contribute to process improvement projects. Provide training and mentorship to other staff as needed.
Other: Perform all other duties assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of financial aid or related work experience.
Preferred Qualifications
Experience with Department of Education software (e.g., FAA Access, National Student Loan Data Systems (NSLDS), COD, Return to Title IV, etc.) and Ellucian Banner and CampusLogic.
Knowledge
Proficient in Microsoft Office and other computer software/databases.
Understanding and adherence to federal and state statutes regarding eligibility and distribution of student financial aid.
Knowledge of and strict adherence to the Family Educational Rights and Privacy Act (FERPA).
Skills
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Abilities
Ability to maintain confidentiality.
Ability to learn and adapt to financial aid systems such as Ellucian Banner SIS, CampusLogic, Technologies Slate CRM, and related databases.
Demonstrated ability to assess issues, make decisions independently, and address problems efficiently.
Ability to prioritize and manage multiple tasks efficiently, maintaining high accuracy in a fast-paced environment.
Ability to establish and maintain effective working relationships with staff, faculty, students, and stakeholders, fostering a collaborative work environment.
Ability to provide exceptional customer service, addressing inquiries and guiding students and families through the financial aid process.
Shift / Salary / Benefits
Shift: Days; M-F
Pay Band: B7
Salary: $20.29/hour - $21.89/hour (commensurate with qualifications)
Recruitment Period: Until Filled
Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full-time employees may be considered for the Tuition Assistance Program after 6 months.
Conditions of Employment
All selected candidates must successfully pass a background check review prior to starting. Possible credit check required for Positions of Trust or purchase card usage. Motor vehicle reports required if the position requires driving a university vehicle.
Employees responsible for ensuring confidentiality, availability, and integrity of sensitive information, exercising sound judgment and adhering to cybersecurity and privacy policies.
Credit check required for handling sensitive information or cash.
Promotes a customer-friendly environment and provides superior service to students, faculty, and employees.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/
If you are a candidate from outside the university, select University Faculty & Staff > External Applicants. If you are a current university employee, select University Faculty & Staff > Internal Applicants. If you need further assistance, please contact us at 706-721-9365.
#J-18808-Ljbffr
Financial Aid Counselor 2
Location:
Summerville Campus
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
286512
Job Summary This position determines eligibility for and manages the awarding of student financial aid from federal, state, institutional and other sources. Responsibilities include assisting students and families with the completion of the FAFSA, counseling and advising students and parents on the financial aid programs, reviewing documentation and maintaining accurate records, and ensuring compliance with requisite federal and state laws as well as federal, state, system, and university regulations. The role works to enroll and retain students who may not otherwise be able to attend or graduate without financial assistance.
Responsibilities
Counseling: Provide comprehensive counseling to students and their families regarding financial aid eligibility, available aid programs, disbursement procedures, and requirements for aid renewal. Educate students on how changes in enrollment status may affect their aid eligibility, including withdrawal and Satisfactory Academic Progress (SAP) implications. Advise on alternative funding options such as payment plans.
Customer Service: Assist students and families with FAFSA submissions, documentation requirements, and the federal verification process. Identify and support students facing challenges that may impact their academic and financial standing. Communicate with students to resolve outstanding aid issues and provide outreach related to incomplete applications. Liaise with external agencies for fund disbursement and collaborate with internal departments to ensure alignment with enrollment and billing activities.
Record Maintenance: Review, reconcile, and verify financial aid data submitted via the FAFSA and supporting documentation to ensure accuracy and resolve discrepancies. Investigate rejected FAFSAs and determine appropriate resolutions. Assess cases for special or unusual circumstances that may justify professional judgment or dependency override, and report corrections to the Department of Education.
Awarding and Adjustments: Maintain compliance with complex federal, state, and institutional regulations. Interpret and apply policy updates while assisting with the awarding and adjustment of financial aid packages, including state scholarships and grant programs. Use accounting and reconciliation skills to ensure accurate fund disbursement and resolve fiscal discrepancies. Support technical processes such as system file loads and data integrity tasks as needed.
Professional Development: Engage in ongoing professional development to stay current with regulatory and institutional changes. Support the implementation of new departmental initiatives and contribute to process improvement projects. Provide training and mentorship to other staff as needed.
Other: Perform all other duties assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of financial aid or related work experience.
Preferred Qualifications
Experience with Department of Education software (e.g., FAA Access, National Student Loan Data Systems (NSLDS), COD, Return to Title IV, etc.) and Ellucian Banner and CampusLogic.
Knowledge
Proficient in Microsoft Office and other computer software/databases.
Understanding and adherence to federal and state statutes regarding eligibility and distribution of student financial aid.
Knowledge of and strict adherence to the Family Educational Rights and Privacy Act (FERPA).
Skills
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Abilities
Ability to maintain confidentiality.
Ability to learn and adapt to financial aid systems such as Ellucian Banner SIS, CampusLogic, Technologies Slate CRM, and related databases.
Demonstrated ability to assess issues, make decisions independently, and address problems efficiently.
Ability to prioritize and manage multiple tasks efficiently, maintaining high accuracy in a fast-paced environment.
Ability to establish and maintain effective working relationships with staff, faculty, students, and stakeholders, fostering a collaborative work environment.
Ability to provide exceptional customer service, addressing inquiries and guiding students and families through the financial aid process.
Shift / Salary / Benefits
Shift: Days; M-F
Pay Band: B7
Salary: $20.29/hour - $21.89/hour (commensurate with qualifications)
Recruitment Period: Until Filled
Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full-time employees may be considered for the Tuition Assistance Program after 6 months.
Conditions of Employment
All selected candidates must successfully pass a background check review prior to starting. Possible credit check required for Positions of Trust or purchase card usage. Motor vehicle reports required if the position requires driving a university vehicle.
Employees responsible for ensuring confidentiality, availability, and integrity of sensitive information, exercising sound judgment and adhering to cybersecurity and privacy policies.
Credit check required for handling sensitive information or cash.
Promotes a customer-friendly environment and provides superior service to students, faculty, and employees.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/
If you are a candidate from outside the university, select University Faculty & Staff > External Applicants. If you are a current university employee, select University Faculty & Staff > Internal Applicants. If you need further assistance, please contact us at 706-721-9365.
#J-18808-Ljbffr