Spire Hospitality
DoubleTree by Hilton – Nashville Downtown is located in downtown Nashville, a five‑minute walk from the row of honky‑tonks and bars on Broadway. Famous attractions such as the Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar. The property boasts 343 rooms, full‑service Starbucks, and 15,000 square‑foot event space.
SPIRE Hospitality is a management company that specializes in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We provide the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Hotel discounts and other benefits are available to employees.
POSITION PURPOSE Service of food and/or beverage to include order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
EXAMPLES OF DUTIES
Check station before, during and after shift for proper set‑up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the point‑of‑sale computer to inform the kitchen of the particulars in the order being placed.
Retrieve the order (up to 30 lbs.) from the kitchen, verify its accuracy, lift and deliver to the guest along with appropriate condiments.
Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Present the check to guest promptly.
Assist the bus in clearing and resetting tables.
Perform all assigned side‑work to include replenishing condiments and restocking side‑stands.
Perform general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
Perform other related duties as assigned.
RELATED FUNCTIONS
Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of appropriate table settings, service‑ware and menu items.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders and communicate with guests.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
EDUCATION Any combination of education, training or experience that provides the required knowledge, skills and abilities.
LICENSES OR CERTIFICATES Ability to obtain any government‑required licenses or certificates. CPR certification and/or first aid training preferred.
TRAINING AND EXPERIENCE
No prior experience required; prior hospitality experience preferred.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Violation of hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
All employees must maintain a neat, clean and well‑groomed appearance (specific standards available).
Additional language ability preferred.
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SPIRE Hospitality is a management company that specializes in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We provide the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Hotel discounts and other benefits are available to employees.
POSITION PURPOSE Service of food and/or beverage to include order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
EXAMPLES OF DUTIES
Check station before, during and after shift for proper set‑up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the point‑of‑sale computer to inform the kitchen of the particulars in the order being placed.
Retrieve the order (up to 30 lbs.) from the kitchen, verify its accuracy, lift and deliver to the guest along with appropriate condiments.
Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Present the check to guest promptly.
Assist the bus in clearing and resetting tables.
Perform all assigned side‑work to include replenishing condiments and restocking side‑stands.
Perform general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
Perform other related duties as assigned.
RELATED FUNCTIONS
Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of appropriate table settings, service‑ware and menu items.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders and communicate with guests.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
EDUCATION Any combination of education, training or experience that provides the required knowledge, skills and abilities.
LICENSES OR CERTIFICATES Ability to obtain any government‑required licenses or certificates. CPR certification and/or first aid training preferred.
TRAINING AND EXPERIENCE
No prior experience required; prior hospitality experience preferred.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Violation of hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
All employees must maintain a neat, clean and well‑groomed appearance (specific standards available).
Additional language ability preferred.
#J-18808-Ljbffr