Insight Global
Responsibilities
Provide courteous and professional customer service in response to incoming phone calls for TSMC data support, spare parts quotes, order placement, tracking of orders/shipments, and address billing inquiries.
Advise customers on deliveries and investigate shipping issues.
Utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
Maintain professional courtesy and demeanor in all customer interactions.
Work activities are performed in an office environment. The role may also incorporate spare parts order processing as needed.
Qualifications
Requires the ability to fluently speak, read, and write English and Japanese or Mandarin.
Associate Degree or higher in Business Administration or equivalent; 3 to 5 years of experience in customer service and supply chain management (which may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone), preferably in the semiconductor industry.
Ability to effectively communicate by telephone with customers and working knowledge of MS Office applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
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Provide courteous and professional customer service in response to incoming phone calls for TSMC data support, spare parts quotes, order placement, tracking of orders/shipments, and address billing inquiries.
Advise customers on deliveries and investigate shipping issues.
Utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
Maintain professional courtesy and demeanor in all customer interactions.
Work activities are performed in an office environment. The role may also incorporate spare parts order processing as needed.
Qualifications
Requires the ability to fluently speak, read, and write English and Japanese or Mandarin.
Associate Degree or higher in Business Administration or equivalent; 3 to 5 years of experience in customer service and supply chain management (which may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone), preferably in the semiconductor industry.
Ability to effectively communicate by telephone with customers and working knowledge of MS Office applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
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