Crowley
Job Description - Specialist, Transportation (USA0003OH)
Job Description
Specialist, Transportation - ( USA0003OH ) Description Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement: Thursday-Monday 8:00 am-5:00pm
WORK ENVIRONMENT:
Evening shift work in a
fast-paced, computer-intensive office environment.
Extended time using computers, phones, and communication platforms.
May require occasional extended hours during peak periods, holidays, or disruptions
Why Join Crowley: As our Transportation Specialist, you’ll be the heartbeat of our operations after hours—monitoring in-transit shipments, tracking and tracing in real time, and jumping in to solve service issues before they become problems. You’ll be the go‑to expert for customers and carriers, ensuring smooth, reliable transportation and delivering service excellence when it matters most.
What You'll Do: This role is responsible for managing and coordinating all transportation activities during Weekend hours, with a primary focus on weekend service issues, real‑time tracking and tracing, and ensuring customer and carrier needs are met overnight. The Weekend Shift Transportation Coordinator acts as the frontline problem-solver for operational disruptions, ensuring continued service excellence after core business hours.
Key Responsibilities:
Serve as the
primary point of contact
during Weekend hours for customers, carriers, and internal teams.
Proactively
monitor in-transit shipments , perform
tracking and tracing , and elevate issues as needed.
Resolve service disruptions , late pickups/deliveries, and equipment issues with urgency and professionalism.
Maintain clear, real-time communication with
shippers, consignees, drivers, dispatchers, agents, and 3PLs .
Log and document all after-hours issues for handoff to the day team and for performance analysis.
Ensure all necessary
notifications, updates, and exception reporting
are communicated to stakeholders.
Collaborate with Account Managers and Carrier Sales teams to
ensure service level agreements (SLAs)
are met or recovered.
Maintain internal systems (TMS) to reflect accurate real-time information for shipments and communication records.
Provide coverage during
holidays, weekends, or weather-related disruptions
when required.
As necessary source, negotiate, and secure carriers to move freight, ensuring timely delivery at the right price
Qualifications Education & Credentials: Bachelor's degree in Business, Transportation, Logistics, or related field preferred.
Equivalent combination of education and experience will be considered.
Experience: 1–3+ years’ experience in
transportation, truck brokerage, dispatch, tracking & tracing, or logistics customer service .
Prior experience in
after-hours or time-critical operations
strongly preferred.
KEY COMPETENCIES:
Strong verbal and written
communication and problem-solving skills .
High sense of
urgency
and the ability to
work independently
with minimal supervision.
Ability to
multi-task , prioritize, and remain calm under pressure.
Detail-oriented with strong
documentation and issue-tracking discipline .
Familiarity with
chassis management, liner schedules, drayage coordination , and intermodal processes is a plus.
Customer-first mindset with a focus on service recovery and retention.
Technical Skills:
Proficient in Microsoft Office (Excel, Outlook, Word).
Experience with
transportation management systems (TMS) , GPS tracking platforms, and CRM tools.
Familiarity with
industry systems
(McLeod, P44, LoadIQ, Blue Yonder) is a plus.
What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include:
Competitive pay with recognition programs
Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
Leave and family support: parental leave and sick leave
Learning and growth: access to training and development for continuous skill development
Well‑being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future. #J-18808-Ljbffr
Specialist, Transportation - ( USA0003OH ) Description Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement: Thursday-Monday 8:00 am-5:00pm
WORK ENVIRONMENT:
Evening shift work in a
fast-paced, computer-intensive office environment.
Extended time using computers, phones, and communication platforms.
May require occasional extended hours during peak periods, holidays, or disruptions
Why Join Crowley: As our Transportation Specialist, you’ll be the heartbeat of our operations after hours—monitoring in-transit shipments, tracking and tracing in real time, and jumping in to solve service issues before they become problems. You’ll be the go‑to expert for customers and carriers, ensuring smooth, reliable transportation and delivering service excellence when it matters most.
What You'll Do: This role is responsible for managing and coordinating all transportation activities during Weekend hours, with a primary focus on weekend service issues, real‑time tracking and tracing, and ensuring customer and carrier needs are met overnight. The Weekend Shift Transportation Coordinator acts as the frontline problem-solver for operational disruptions, ensuring continued service excellence after core business hours.
Key Responsibilities:
Serve as the
primary point of contact
during Weekend hours for customers, carriers, and internal teams.
Proactively
monitor in-transit shipments , perform
tracking and tracing , and elevate issues as needed.
Resolve service disruptions , late pickups/deliveries, and equipment issues with urgency and professionalism.
Maintain clear, real-time communication with
shippers, consignees, drivers, dispatchers, agents, and 3PLs .
Log and document all after-hours issues for handoff to the day team and for performance analysis.
Ensure all necessary
notifications, updates, and exception reporting
are communicated to stakeholders.
Collaborate with Account Managers and Carrier Sales teams to
ensure service level agreements (SLAs)
are met or recovered.
Maintain internal systems (TMS) to reflect accurate real-time information for shipments and communication records.
Provide coverage during
holidays, weekends, or weather-related disruptions
when required.
As necessary source, negotiate, and secure carriers to move freight, ensuring timely delivery at the right price
Qualifications Education & Credentials: Bachelor's degree in Business, Transportation, Logistics, or related field preferred.
Equivalent combination of education and experience will be considered.
Experience: 1–3+ years’ experience in
transportation, truck brokerage, dispatch, tracking & tracing, or logistics customer service .
Prior experience in
after-hours or time-critical operations
strongly preferred.
KEY COMPETENCIES:
Strong verbal and written
communication and problem-solving skills .
High sense of
urgency
and the ability to
work independently
with minimal supervision.
Ability to
multi-task , prioritize, and remain calm under pressure.
Detail-oriented with strong
documentation and issue-tracking discipline .
Familiarity with
chassis management, liner schedules, drayage coordination , and intermodal processes is a plus.
Customer-first mindset with a focus on service recovery and retention.
Technical Skills:
Proficient in Microsoft Office (Excel, Outlook, Word).
Experience with
transportation management systems (TMS) , GPS tracking platforms, and CRM tools.
Familiarity with
industry systems
(McLeod, P44, LoadIQ, Blue Yonder) is a plus.
What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include:
Competitive pay with recognition programs
Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
Leave and family support: parental leave and sick leave
Learning and growth: access to training and development for continuous skill development
Well‑being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future. #J-18808-Ljbffr