Logan Industries International
Only local candidates to the Houston, Texas area will be considered.
JOB SUMMARY:
The IT Support Specialist is the first point of contact for technical support inquiries. You will troubleshoot issues, provide clear solutions, and escalate complex problems. This role requires strong technical knowledge, excellent communication skills, and a customer-focused approach.
RESPONSIBILTIES:
Respond to user inquiries via phone, email, or chat promptly and professionally.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Manage and maintain user accounts in Active Directory and Office 365.
Keep the asset management tool updated with all hardware inventory and changes.
Document all interactions and resolutions in the ticketing system.
Maintain up-to-date knowledge of company systems, services, and support procedures.
Other duties as assigned.
SKILLS REQUIREMENTS:
Ability to work onsite during standard business hours (Monday–Friday, 8 AM–5 PM).
Proficient in Active Directory and Office 365 administration.
Strong understanding of Microsoft operating systems and common software applications.
Excellent problem-solving and communication skills.
EXPERIENCE REQUIREMENTS:
3-5 years of experience in the IT industry (technical support or related roles) or completion of a relevant college/trade school program.
Experience with SolidWorks and Vault for engineering environments preferred
Knowledge of ERP Systems- Epicor Kinetics preferred
Familiarity with KACE Cloud as an endpoint management solution.
Experience with Mimecast email security solutions preferred.
IT certifications (CompTIA A+, Network+, or similar) are a plus.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Logan Industries International by 2x
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Information Technology Support Specialist jobs in
Hempstead, TX .
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JOB SUMMARY:
The IT Support Specialist is the first point of contact for technical support inquiries. You will troubleshoot issues, provide clear solutions, and escalate complex problems. This role requires strong technical knowledge, excellent communication skills, and a customer-focused approach.
RESPONSIBILTIES:
Respond to user inquiries via phone, email, or chat promptly and professionally.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Manage and maintain user accounts in Active Directory and Office 365.
Keep the asset management tool updated with all hardware inventory and changes.
Document all interactions and resolutions in the ticketing system.
Maintain up-to-date knowledge of company systems, services, and support procedures.
Other duties as assigned.
SKILLS REQUIREMENTS:
Ability to work onsite during standard business hours (Monday–Friday, 8 AM–5 PM).
Proficient in Active Directory and Office 365 administration.
Strong understanding of Microsoft operating systems and common software applications.
Excellent problem-solving and communication skills.
EXPERIENCE REQUIREMENTS:
3-5 years of experience in the IT industry (technical support or related roles) or completion of a relevant college/trade school program.
Experience with SolidWorks and Vault for engineering environments preferred
Knowledge of ERP Systems- Epicor Kinetics preferred
Familiarity with KACE Cloud as an endpoint management solution.
Experience with Mimecast email security solutions preferred.
IT certifications (CompTIA A+, Network+, or similar) are a plus.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Logan Industries International by 2x
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Information Technology Support Specialist jobs in
Hempstead, TX .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr