Member-Driven Contact Center Leader

A regional credit union in South Weymouth seeks a Contact Center Manager to lead their member-focused digital branch. This role emphasizes service excellence and operational efficiency while enhancing member experiences. Key responsibilities include fostering a strong service culture, staffing and developing team members, managing contact center systems, and addressing escalated issues. Ideal candidates have 3-5 years in contact center leadership, preferably within financial services, and hold an associate's degree at minimum. Onsite presence is required. #J-18808-Ljbffr