Four Seasons Hotels and Resorts
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi‑level pool and authentic Southwest cuisine set the stage for a restorative desert escape.
About the role At Four Seasons Resort Scottsdale, exceptional service begins with exceptional people. We are looking for a
Guest Experience Manager
who brings passion, leadership, and a genuine love for creating meaningful guest connections.
What you will do
The Guest Experience Manager holds the responsibility of ensuring a seamless Guest Journey, involving all departments within the hotel. This role requires an experienced individual to implement strategies aimed at elevating the guest experience.
Oversee guest interactions, proactively addressing and resolving issues, and collaborating with all departments within the hotel to deliver tailored experiences for specific guests.
Actively engage with guests; the Guest Experience Manager should create and maintain a high level of guest contact, and collaborate with departments across the hotel to curate the guest's stay.
Analyze guest feedback and collaborate with all departments at the hotel to ensure proper set up of the Guest Journey.
Ensure that VIP and frequent guests receive personalized experiences across all facets of the hotel, and act as the designated point of contact.
As the designated point of contact for selected guests, conduct proper arrival meet and greet and maintain communication throughout the stay.
Resolve all guest complaints and handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, and assist in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc. Respond to guests' requests in an accurate and timely manner.
Coach staff to achieve all culture standards & core standards of Guest Experience.
What you bring
College graduate or Certificate (preferably in hospitality management)
At least two years of related working experience
Reading, writing and oral proficiency in English
Good communication and computer skills
What we offer
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year‑round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
And so much more!
Schedule & Hours
Ability to thrive in a fast‑paced luxury environment with flexibility for weekends, holidays, and varied schedules.
This position is at a managerial level; you will be expected to work the hours necessary for the successful completion of your objectives, without receiving overtime pay.
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don't miss this opportunity to be part of our award‑winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi‑level pool and authentic Southwest cuisine set the stage for a restorative desert escape.
About the role At Four Seasons Resort Scottsdale, exceptional service begins with exceptional people. We are looking for a
Guest Experience Manager
who brings passion, leadership, and a genuine love for creating meaningful guest connections.
What you will do
The Guest Experience Manager holds the responsibility of ensuring a seamless Guest Journey, involving all departments within the hotel. This role requires an experienced individual to implement strategies aimed at elevating the guest experience.
Oversee guest interactions, proactively addressing and resolving issues, and collaborating with all departments within the hotel to deliver tailored experiences for specific guests.
Actively engage with guests; the Guest Experience Manager should create and maintain a high level of guest contact, and collaborate with departments across the hotel to curate the guest's stay.
Analyze guest feedback and collaborate with all departments at the hotel to ensure proper set up of the Guest Journey.
Ensure that VIP and frequent guests receive personalized experiences across all facets of the hotel, and act as the designated point of contact.
As the designated point of contact for selected guests, conduct proper arrival meet and greet and maintain communication throughout the stay.
Resolve all guest complaints and handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, and assist in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc. Respond to guests' requests in an accurate and timely manner.
Coach staff to achieve all culture standards & core standards of Guest Experience.
What you bring
College graduate or Certificate (preferably in hospitality management)
At least two years of related working experience
Reading, writing and oral proficiency in English
Good communication and computer skills
What we offer
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year‑round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
And so much more!
Schedule & Hours
Ability to thrive in a fast‑paced luxury environment with flexibility for weekends, holidays, and varied schedules.
This position is at a managerial level; you will be expected to work the hours necessary for the successful completion of your objectives, without receiving overtime pay.
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don't miss this opportunity to be part of our award‑winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr