Quality Assurance Specialist - Audit & Process Improvement

A leading quality assurance firm in the United States is looking for a Quality Assurance Auditor to perform audits, manage customer service interactions, and support quality improvement initiatives. The ideal candidate will have a Bachelor's degree and at least two years of experience in customer service or sales, with strong analytical skills in QA reporting. Proficiency in Microsoft Office tools, especially Excel, is essential. This role involves mentoring new staff and resolving complex customer issues effectively. #J-18808-Ljbffr