Chenega MIOS SBU
Maintenance Dispatch Coordinator
Lorton, VA
Chenega Military, Intelligence & Operations Support (MIOS) offers forward‑thinking technology solutions to federal agencies and the DoD. As a Maintenance Dispatch Coordinator, you will receive, record, and distribute work orders to service crews upon customer requests. The position requires working shifts that include nights, weekends, and holidays.
Responsibilities
Receive, record, and distribute work orders to service crews.
Repair and service government mobile and stationary equipment.
Record information such as name, address, article to be repaired, and service to be rendered.
Prepare work orders and detailed notes.
Schedule service calls and dispatch service crews; all information is recorded in the Maximo system.
Call or write the customer to ensure satisfactory performance of service.
Keep a record of service calls and work orders.
Dispatch orders and relay messages and special instructions to mobile crews and other departments via radio or cellular telephone equipment.
Perform other duties as assigned.
Qualifications
High school diploma or GED equivalent (Associate degree preferred).
Two or more years of experience in a general help desk or customer service role, preferably in a maintenance environment.
Experience with HTEE is preferred.
Valid driver’s license.
U.S. citizen.
Must pass a CBP Background Investigation.
Knowledge, Skills, & Abilities
Strong organizational skills.
Ability to prioritize and multitask.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ready to work night, weekend, and holiday shifts.
Strong oral and written communication skills.
Benefits Chenega MIOS offers a broad range of benefits and a professional development plan that supports growth at all career levels. Learn more about working at Chenega MIOS here.
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Chenega Military, Intelligence & Operations Support (MIOS) offers forward‑thinking technology solutions to federal agencies and the DoD. As a Maintenance Dispatch Coordinator, you will receive, record, and distribute work orders to service crews upon customer requests. The position requires working shifts that include nights, weekends, and holidays.
Responsibilities
Receive, record, and distribute work orders to service crews.
Repair and service government mobile and stationary equipment.
Record information such as name, address, article to be repaired, and service to be rendered.
Prepare work orders and detailed notes.
Schedule service calls and dispatch service crews; all information is recorded in the Maximo system.
Call or write the customer to ensure satisfactory performance of service.
Keep a record of service calls and work orders.
Dispatch orders and relay messages and special instructions to mobile crews and other departments via radio or cellular telephone equipment.
Perform other duties as assigned.
Qualifications
High school diploma or GED equivalent (Associate degree preferred).
Two or more years of experience in a general help desk or customer service role, preferably in a maintenance environment.
Experience with HTEE is preferred.
Valid driver’s license.
U.S. citizen.
Must pass a CBP Background Investigation.
Knowledge, Skills, & Abilities
Strong organizational skills.
Ability to prioritize and multitask.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ready to work night, weekend, and holiday shifts.
Strong oral and written communication skills.
Benefits Chenega MIOS offers a broad range of benefits and a professional development plan that supports growth at all career levels. Learn more about working at Chenega MIOS here.
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