Intermountain Health
Manager HIT Learning and Development
Intermountain Health, Pierre, South Dakota, United States, 57501
Job Description
The Clinical Informatics Manager of Training Health Information Technology (HIT) training. The manager will lead a team of education specialists to deliver excellent training programs to caregivers. The position requires a leader with sound knowledge of healthcare, business management, and performance management as well as a working knowledge of information systems, practices, and technologies. The position will build trusting relationships and proactively collaborate with a variety of Intermountain teams and operational leaders to develop and implement training programs. This position must be highly knowledgeable about the needs of the business and the voice of the customer to ensure that programs are created, executed, and maintained to meet the business's and customers' needs and align with strategic initiatives. As a Customer Experience Leader, this position oversees HIT training programs and actively supports a positive/productive relationship between CTIS and caregivers. As a CTIS leader, this position is accountable for driving a culture of safety, accountability and engagement by: Ensuring work focuses on patient safety, creating a positive work environment, celebrating team's successes, developing new leaders, and leading by example. The manager will provide effective leadership and operational support for cross-functional teams that focus on how health information technology can be adopted to provide safe, high quality care, and help people live the healthiest lives possible. With this common purpose, and in collaboration with other Clinical leaders and operating units.
Scope This role reports directly to the Clinical Informatics Director of HIT Training system interruptions, and HIT alerts will focus on training which directly or indirectly impacts caregivers. This position will work closely with the Director of Training to ensure collaboration and partnership internally and externally with CTIS and non-CTIS teams. This position will execute on system and CTIS strategies and manages budgets and financial assets to achieve financial objectives. The manager is responsible for configuration, implementation, adoption and use of HIT-technologies in the designated areas of responsibility. The position also oversees human resource management and training of caregivers in assigned portfolio. The day-to-day work is both operational and hands‑on in nature. The role will lead or co‑lead continuous improvement and innovation efforts as well as provide direction for assigned portfolio. Oversees project prioritization and road map for assigned portfolio in collaboration with CTIS and non‑CTIS leaders. Inspires caregivers to perform at a high level, develop new talents and challenge the status quo.
Job Essentials
Develop and implement department training programs
Optimize the use of Electronic Health Records (EHR) and other clinical systems through training programs
Collaborate with clinical and administrative leaders to understand and address education needs
Mentor and develop team members
Foster relationships with external partners and vendors
Oversee department timekeeping and payroll
Collaborate with HR concerning employee issues and performance
Conduct employee coaching, counseling, disciplinary actions and annual appraisals
Monitor staff adherence to system and departmental policies and procedures
Minimum Qualifications
High School Diploma or equivalent – Current certification as an Instructional Technologist within eighteen (18) months of hire – Minimum of seven (7) years of experience (an Associate’s Degree may substitute up to two (2) years of required experience and a Bachelors Degree may substitute up to four (4) years of required experience)
Competence in project and program management methods
Knowledge of learning development processes, practices, and methods
Knowledge of learning development quality protocols
Knowledge of learning development metrics and measurement protocols
Knowledge of Criterion Referenced Instruction and adult learning methods
Knowledge of the following software applications: Daptiv project and resource management‑ campaign, and project management, Visio flowcharting, MS Office Suite
Preferred: Bachelor’s Degree, EPIC certification, Previous healthcare experience
Preferred Qualifications
Previous healthcare (Epic) electronic health record training experience is preferred
Project Management Professional Certification and Epic Certification(s) are preferred
Degree in Nursing, Medical, Clinical Informatics or other relevant degree (e.g. Business/IS/BA/ or MBA/MHA)
Eight years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment
Demonstrated ability to effectively prioritize and execute tasks in a high‑pressure environment
Experience working in a team‑oriented, collaborative environment
Experience using word processing, spreadsheet, database, internet, e‑mail, and scheduling applications
Experience in a role requiring effective verbal, written, and interpersonal communication skills
Experience working with Cerner solutions
Experience working with Health IT‑related project acquisition, implementation and associated project management
Demonstrated use of Key Performance Indicators and Continuous Improvement methods as part of routine work
Interact with others requiring the employee to communicate information.
Operate computers and other IT equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location Lake Park Building
Work City West Valley City
Work State Utah
Scheduled Weekly Hours 40
Salary The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $50.97 - $78.69
Benefits We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here: https://intermountainhealthcare.org/careers/benefits
Equal Opportunity Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
AI Recruitment At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore, to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI‑enhanced recruitment process.
All positions subject to close without notice.
#J-18808-Ljbffr
Scope This role reports directly to the Clinical Informatics Director of HIT Training system interruptions, and HIT alerts will focus on training which directly or indirectly impacts caregivers. This position will work closely with the Director of Training to ensure collaboration and partnership internally and externally with CTIS and non-CTIS teams. This position will execute on system and CTIS strategies and manages budgets and financial assets to achieve financial objectives. The manager is responsible for configuration, implementation, adoption and use of HIT-technologies in the designated areas of responsibility. The position also oversees human resource management and training of caregivers in assigned portfolio. The day-to-day work is both operational and hands‑on in nature. The role will lead or co‑lead continuous improvement and innovation efforts as well as provide direction for assigned portfolio. Oversees project prioritization and road map for assigned portfolio in collaboration with CTIS and non‑CTIS leaders. Inspires caregivers to perform at a high level, develop new talents and challenge the status quo.
Job Essentials
Develop and implement department training programs
Optimize the use of Electronic Health Records (EHR) and other clinical systems through training programs
Collaborate with clinical and administrative leaders to understand and address education needs
Mentor and develop team members
Foster relationships with external partners and vendors
Oversee department timekeeping and payroll
Collaborate with HR concerning employee issues and performance
Conduct employee coaching, counseling, disciplinary actions and annual appraisals
Monitor staff adherence to system and departmental policies and procedures
Minimum Qualifications
High School Diploma or equivalent – Current certification as an Instructional Technologist within eighteen (18) months of hire – Minimum of seven (7) years of experience (an Associate’s Degree may substitute up to two (2) years of required experience and a Bachelors Degree may substitute up to four (4) years of required experience)
Competence in project and program management methods
Knowledge of learning development processes, practices, and methods
Knowledge of learning development quality protocols
Knowledge of learning development metrics and measurement protocols
Knowledge of Criterion Referenced Instruction and adult learning methods
Knowledge of the following software applications: Daptiv project and resource management‑ campaign, and project management, Visio flowcharting, MS Office Suite
Preferred: Bachelor’s Degree, EPIC certification, Previous healthcare experience
Preferred Qualifications
Previous healthcare (Epic) electronic health record training experience is preferred
Project Management Professional Certification and Epic Certification(s) are preferred
Degree in Nursing, Medical, Clinical Informatics or other relevant degree (e.g. Business/IS/BA/ or MBA/MHA)
Eight years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment
Demonstrated ability to effectively prioritize and execute tasks in a high‑pressure environment
Experience working in a team‑oriented, collaborative environment
Experience using word processing, spreadsheet, database, internet, e‑mail, and scheduling applications
Experience in a role requiring effective verbal, written, and interpersonal communication skills
Experience working with Cerner solutions
Experience working with Health IT‑related project acquisition, implementation and associated project management
Demonstrated use of Key Performance Indicators and Continuous Improvement methods as part of routine work
Interact with others requiring the employee to communicate information.
Operate computers and other IT equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location Lake Park Building
Work City West Valley City
Work State Utah
Scheduled Weekly Hours 40
Salary The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $50.97 - $78.69
Benefits We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here: https://intermountainhealthcare.org/careers/benefits
Equal Opportunity Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
AI Recruitment At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore, to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI‑enhanced recruitment process.
All positions subject to close without notice.
#J-18808-Ljbffr