WVU Medicine
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Pharmacy Delivery Services Liaison – Responsibilities
Collect and deliver specialty and home infusion pharmaceutical products, including high‑value medications, controlled substances, and temperature‑sensitive drugs, to healthcare facilities, pharmacies, or patients’ homes. Ensure compliance with federal and state regulations to limit drug diversion, including collecting prescription hard copies, reviewing government‑issued photo ID, etc. Cooperate with other pharmacy staff members when planning and organizing daily delivery services. Collect patient information to include verification of person delivered to, signature, and collection of payment information. Follow all applicable regulations, including HIPAA, DOT, USP, and FDA guidelines, for the transport of pharmaceuticals. Collaborate with pharmacy staff to collect appropriate prescription and patient information prior to dispensing medication. Ensure secure handling and transportation of expensive medications to prevent loss, damage, or theft. Maintain a detailed chain of custody for all deliveries to safeguard product integrity. Provide professional and courteous service to clients, patients, and healthcare providers. As part of the delivery process, provide educational materials about the medication (when applicable) and inform patients about their rights, handling instructions, and services provided. Offer personalized counseling to patients under the supervision of a pharmacist. Follow up with Director or Manager on issues that cannot be resolved by coworkers or that require immediate attention (e.g., inclement weather, company vehicle issues). Handle customer complaints in a fair and empathetic manner. Notify purchasing personnel when supplies are needed. Conduct routine inspections and maintenance to ensure the vehicle is in proper working condition. Restock delivery and shipping supplies in the Pharmacy’s warehouse. Maintain records for items delivered and mailed from pharmacy, including prescriptions, supplies, and non‑prescription medications; maintain logs for medication owed to patients to track correct disposition of owed medications. Ensure that anyone not employed by the Pharmacy does not have access to nor is allowed in the company vehicle during any delivery or in the presence of medications that have not been delivered to patients. Utilize logistics planning software in coordination with the manager to optimize delivery routes and ensure compliance with handling protocols. Identify, document, and report field coordinates as well as address and coordinate discrepancies as they arise. Weekend call may be required as needed. Relay offer to counseling and additional information to patient/patient representatives and have same validate acceptance/declination of offer. Core Duties and Responsibilities
Only pharmacists can receive oral prescriptions from prescribers or prescribers’ authorized designees. Only pharmacists can consult with prescribers or prescribers’ designees about patients’ prescriptions. Only pharmacists can provide confidential patient information to other health professionals or insurance companies. Only pharmacists can check medications before dispensing them to patients (in states where technicians can prepare or package prescriptions, they do so under the direct supervision of a pharmacist). Only pharmacists can consult with patients about prescribed medication use and other health issues. Only pharmacist, pharmacy technicians, and pharmacy interns may directly handle, count, and label medications. Courier may only enter the pharmacy proper if accompanied by a pharmacist. Minimum Qualifications
High School Diploma or equivalent. Valid driver’s license with good driving history. Two (2) years of courier experience. Preferred Qualifications
Experience in healthcare logistics or transportation. Two years prior experience in pharmaceutical delivery, medical courier services, or handling high‑value goods is preferred. Physical Requirements
Ability to stand and walk short distances for eight or more hours. Frequent bending, stooping or stretching. Ability to lift 30 pounds and be able to push 50 pounds. Normal vision and hearing range. Requires working under stressful conditions. Ability to withstand rapid pace of events. Working Environment
Subject to unpredictable situations in residential, commercial, urban, and rural settings. May be exposed to adverse or unpleasant conditions. Exposure to wind, rain, snow, sleet, mud, high and low temperatures, animals and insects, and hazardous roadways. Skills and Abilities
Must be dependable. Must demonstrate good communication skills. Must pay attention to detail. Additional Job Description
Scheduled Weekly Hours: 40 Shift: United States of America (Non‑Exempt) Exempt/Non‑Exempt: (not specified) Company: WVUH West Virginia University Hospitals Cost Center: 233 WVUH Specialty Pharmacy Address: 3040 University Ave, Morgantown, West Virginia Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
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Collect and deliver specialty and home infusion pharmaceutical products, including high‑value medications, controlled substances, and temperature‑sensitive drugs, to healthcare facilities, pharmacies, or patients’ homes. Ensure compliance with federal and state regulations to limit drug diversion, including collecting prescription hard copies, reviewing government‑issued photo ID, etc. Cooperate with other pharmacy staff members when planning and organizing daily delivery services. Collect patient information to include verification of person delivered to, signature, and collection of payment information. Follow all applicable regulations, including HIPAA, DOT, USP, and FDA guidelines, for the transport of pharmaceuticals. Collaborate with pharmacy staff to collect appropriate prescription and patient information prior to dispensing medication. Ensure secure handling and transportation of expensive medications to prevent loss, damage, or theft. Maintain a detailed chain of custody for all deliveries to safeguard product integrity. Provide professional and courteous service to clients, patients, and healthcare providers. As part of the delivery process, provide educational materials about the medication (when applicable) and inform patients about their rights, handling instructions, and services provided. Offer personalized counseling to patients under the supervision of a pharmacist. Follow up with Director or Manager on issues that cannot be resolved by coworkers or that require immediate attention (e.g., inclement weather, company vehicle issues). Handle customer complaints in a fair and empathetic manner. Notify purchasing personnel when supplies are needed. Conduct routine inspections and maintenance to ensure the vehicle is in proper working condition. Restock delivery and shipping supplies in the Pharmacy’s warehouse. Maintain records for items delivered and mailed from pharmacy, including prescriptions, supplies, and non‑prescription medications; maintain logs for medication owed to patients to track correct disposition of owed medications. Ensure that anyone not employed by the Pharmacy does not have access to nor is allowed in the company vehicle during any delivery or in the presence of medications that have not been delivered to patients. Utilize logistics planning software in coordination with the manager to optimize delivery routes and ensure compliance with handling protocols. Identify, document, and report field coordinates as well as address and coordinate discrepancies as they arise. Weekend call may be required as needed. Relay offer to counseling and additional information to patient/patient representatives and have same validate acceptance/declination of offer. Core Duties and Responsibilities
Only pharmacists can receive oral prescriptions from prescribers or prescribers’ authorized designees. Only pharmacists can consult with prescribers or prescribers’ designees about patients’ prescriptions. Only pharmacists can provide confidential patient information to other health professionals or insurance companies. Only pharmacists can check medications before dispensing them to patients (in states where technicians can prepare or package prescriptions, they do so under the direct supervision of a pharmacist). Only pharmacists can consult with patients about prescribed medication use and other health issues. Only pharmacist, pharmacy technicians, and pharmacy interns may directly handle, count, and label medications. Courier may only enter the pharmacy proper if accompanied by a pharmacist. Minimum Qualifications
High School Diploma or equivalent. Valid driver’s license with good driving history. Two (2) years of courier experience. Preferred Qualifications
Experience in healthcare logistics or transportation. Two years prior experience in pharmaceutical delivery, medical courier services, or handling high‑value goods is preferred. Physical Requirements
Ability to stand and walk short distances for eight or more hours. Frequent bending, stooping or stretching. Ability to lift 30 pounds and be able to push 50 pounds. Normal vision and hearing range. Requires working under stressful conditions. Ability to withstand rapid pace of events. Working Environment
Subject to unpredictable situations in residential, commercial, urban, and rural settings. May be exposed to adverse or unpleasant conditions. Exposure to wind, rain, snow, sleet, mud, high and low temperatures, animals and insects, and hazardous roadways. Skills and Abilities
Must be dependable. Must demonstrate good communication skills. Must pay attention to detail. Additional Job Description
Scheduled Weekly Hours: 40 Shift: United States of America (Non‑Exempt) Exempt/Non‑Exempt: (not specified) Company: WVUH West Virginia University Hospitals Cost Center: 233 WVUH Specialty Pharmacy Address: 3040 University Ave, Morgantown, West Virginia Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
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