Towne Park
Lot Attendant ($17 hr) PPAC Garage - Providence, RI
Towne Park, Providence, Rhode Island, us, 02912
OVERVIEW
At Towne Park, it’s more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
JOB DETAILS Compensation: The hourly base pay range for this position is $17 per hour.
Work Schedule: The work schedule for this position is flexible, varying from 7AM–2:00 AM (includes weekends).
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401k retirement savings plan.
SUMMARY The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible for properly parking and retrieving guest vehicles, when stacking is necessary, and upholding the parking policy and procedures of the sites management teams.
ESSENTIAL FUNCTIONS
Maintains pleasant, friendly and professional demeanor with all guests, location staff and co‑workers; acknowledges and greets guests immediately and uses last name at all times (15%)
Maintains accuracy and composure while under pressure; uses appropriate greetings, phone etiquette, and assists guests with directions and inquiries; stands while serving guests (15%)
Provides information about surrounding area and main attractions; protects guest confidentiality in accordance with HIPAA; maintains security of customer financial and identifying information (10%)
Stacks vehicles when necessary using parking standards; securely stores keys; retrieves stacked vehicles promptly and cautious (20%)
Collects and reconciles revenue accurately; furnishes receipt; categorizes tickets for audit; completes shift report; follows standard operating procedures; operates equipment (20%)
Obtains information about daily events and rates; secures guest keys; maintains claim checks and guest folio archives; produces guest vehicle inventory for billing (20%)
QUALIFICATIONS Education
High school diploma or general education degree (GED)
Required Licensure, Certification, etc.
Must be at least 18 years of age and pass a criminal background check and drug screen
Valid driver’s license and clean driving record
Work Experience
One to three months related experience and/or training; or equivalent combination of education and experience
Knowledge
Customer service knowledge
Skills
Customer service experience preferred
Register/Computer experience preferred
Ability to drive manual transmission and perform parallel parking
Ability to read and write standard English; comprehend simple instructions and memos
Ability to write simple correspondence
Ability to present information in one‑on‑one and small group situations to guests, clients and employees
Basic math skills (add/Subtract three‑digit numbers, multiply/divide by tens and hundreds; use of units of American money, weight, volume, and distance)
Understanding of 24‑hour and military time systems
Understanding of rates applicable to time passed
SCOPE The job is fairly routine within established procedures; decisions are made within specific operational instructions and departmental guidelines.
PHYSICAL REQUIREMENTS Requires ability to talk or hear, sit or stand for extended periods, run, walk, handle objects, reach, climb stairs, balance, stoop, kneel, crouch or crawl. Vision required: close vision, distance vision, color vision, peripheral vision, depth perception, focus adjustment.
Lifting: up to 100 pounds occasionally; up to 50 pounds frequently; up to 20 pounds constantly.
WORKING ENVIRONMENT Primarily outdoors for extended periods, subject to extreme heat and cold weather; protection provided as appropriate.
TRAVEL Travel up to 5% may be required.
ACKNOWLEDGEMENT I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
EMPLOYMENT PREFERENCES Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.
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A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
JOB DETAILS Compensation: The hourly base pay range for this position is $17 per hour.
Work Schedule: The work schedule for this position is flexible, varying from 7AM–2:00 AM (includes weekends).
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401k retirement savings plan.
SUMMARY The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible for properly parking and retrieving guest vehicles, when stacking is necessary, and upholding the parking policy and procedures of the sites management teams.
ESSENTIAL FUNCTIONS
Maintains pleasant, friendly and professional demeanor with all guests, location staff and co‑workers; acknowledges and greets guests immediately and uses last name at all times (15%)
Maintains accuracy and composure while under pressure; uses appropriate greetings, phone etiquette, and assists guests with directions and inquiries; stands while serving guests (15%)
Provides information about surrounding area and main attractions; protects guest confidentiality in accordance with HIPAA; maintains security of customer financial and identifying information (10%)
Stacks vehicles when necessary using parking standards; securely stores keys; retrieves stacked vehicles promptly and cautious (20%)
Collects and reconciles revenue accurately; furnishes receipt; categorizes tickets for audit; completes shift report; follows standard operating procedures; operates equipment (20%)
Obtains information about daily events and rates; secures guest keys; maintains claim checks and guest folio archives; produces guest vehicle inventory for billing (20%)
QUALIFICATIONS Education
High school diploma or general education degree (GED)
Required Licensure, Certification, etc.
Must be at least 18 years of age and pass a criminal background check and drug screen
Valid driver’s license and clean driving record
Work Experience
One to three months related experience and/or training; or equivalent combination of education and experience
Knowledge
Customer service knowledge
Skills
Customer service experience preferred
Register/Computer experience preferred
Ability to drive manual transmission and perform parallel parking
Ability to read and write standard English; comprehend simple instructions and memos
Ability to write simple correspondence
Ability to present information in one‑on‑one and small group situations to guests, clients and employees
Basic math skills (add/Subtract three‑digit numbers, multiply/divide by tens and hundreds; use of units of American money, weight, volume, and distance)
Understanding of 24‑hour and military time systems
Understanding of rates applicable to time passed
SCOPE The job is fairly routine within established procedures; decisions are made within specific operational instructions and departmental guidelines.
PHYSICAL REQUIREMENTS Requires ability to talk or hear, sit or stand for extended periods, run, walk, handle objects, reach, climb stairs, balance, stoop, kneel, crouch or crawl. Vision required: close vision, distance vision, color vision, peripheral vision, depth perception, focus adjustment.
Lifting: up to 100 pounds occasionally; up to 50 pounds frequently; up to 20 pounds constantly.
WORKING ENVIRONMENT Primarily outdoors for extended periods, subject to extreme heat and cold weather; protection provided as appropriate.
TRAVEL Travel up to 5% may be required.
ACKNOWLEDGEMENT I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
EMPLOYMENT PREFERENCES Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.
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