Kansas City National Security Campus
IT Technical Support Specialist II
Kansas City National Security Campus, Kansas City, Missouri, United States, 64101
IT Technical Support Specialist II
Kansas City National Security Campus
Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 100,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do.
In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administration’s (NNSA) Kansas City National Security Campus. This state‑of‑the‑art engineering, manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA.
Summary
Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In‑Person, Email, chat and phone correspondence, Web‑based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, and in‑person meetings, events, or trainings.
Duties and Responsibilities
Handle escalated tickets from Tier 1.
Performs customer support, training, and troubleshooting activities for various IT services.
Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers' satisfaction via phone, chat, email or in‑person.
Escalates issues that require more detailed analysis to more experienced personnel.
Receives and records customer inquiries regarding IT‑related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
Performs Asset Management activities that identify and label new IT assets, request to purchase new IT assets, and documentation associated with IT Asset Management tools or systems.
May perform periodic audits with both internal and external auditors.
Completes customer support tasks and assignments given by more senior personnel. Coordinates assistance from others for highly complex technical support areas.
Assists in training activities required for various capabilities in support of business and customer needs.
You Must Have
3 years of related information technology work experience.
High School Diploma required.
Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
Regular and reliable attendance is an essential function of this job.
Ability to travel up to 10% of the time.
Ability to work on‑site as directed by management and is determined by the needs of the business.
United States Citizenship with the ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
We Value
Associates degree in computer‑related field or equivalent IT work experience.
Demonstrated experience using ServiceNow’s ticketing system in a medium to large size company.
General knowledge of desktop computer systems.
Intermediate skills for identifying and resolving technical problems.
Skill in using operating system software, companion software and utilities.
Effective communication skills, interpersonal and customer‑service skills.
Some positions within this classification may require unique computer skills.
FMT2021
This job description/job posting is not all inclusive and other duties may be assigned.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
If you require a reasonable accommodation to submit an application, please send an email to our Reasonable Accommodation Support Team at
To learn more about our benefits and culture follow the link below:
Job ID: 3828
Category: Information Technology
Level of Experience:
Posting Location: Kansas City National Security Campus 14520 Botts Road Kansas City, MO, 64147
Remote Eligibility: On‑Site
Travel Required: 0‑10%
Approved Work States: MO; KS
Hourly/Salary: Salary
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Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 100,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do.
In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administration’s (NNSA) Kansas City National Security Campus. This state‑of‑the‑art engineering, manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA.
Summary
Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In‑Person, Email, chat and phone correspondence, Web‑based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, and in‑person meetings, events, or trainings.
Duties and Responsibilities
Handle escalated tickets from Tier 1.
Performs customer support, training, and troubleshooting activities for various IT services.
Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers' satisfaction via phone, chat, email or in‑person.
Escalates issues that require more detailed analysis to more experienced personnel.
Receives and records customer inquiries regarding IT‑related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
Performs Asset Management activities that identify and label new IT assets, request to purchase new IT assets, and documentation associated with IT Asset Management tools or systems.
May perform periodic audits with both internal and external auditors.
Completes customer support tasks and assignments given by more senior personnel. Coordinates assistance from others for highly complex technical support areas.
Assists in training activities required for various capabilities in support of business and customer needs.
You Must Have
3 years of related information technology work experience.
High School Diploma required.
Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
Regular and reliable attendance is an essential function of this job.
Ability to travel up to 10% of the time.
Ability to work on‑site as directed by management and is determined by the needs of the business.
United States Citizenship with the ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
We Value
Associates degree in computer‑related field or equivalent IT work experience.
Demonstrated experience using ServiceNow’s ticketing system in a medium to large size company.
General knowledge of desktop computer systems.
Intermediate skills for identifying and resolving technical problems.
Skill in using operating system software, companion software and utilities.
Effective communication skills, interpersonal and customer‑service skills.
Some positions within this classification may require unique computer skills.
FMT2021
This job description/job posting is not all inclusive and other duties may be assigned.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
If you require a reasonable accommodation to submit an application, please send an email to our Reasonable Accommodation Support Team at
To learn more about our benefits and culture follow the link below:
Job ID: 3828
Category: Information Technology
Level of Experience:
Posting Location: Kansas City National Security Campus 14520 Botts Road Kansas City, MO, 64147
Remote Eligibility: On‑Site
Travel Required: 0‑10%
Approved Work States: MO; KS
Hourly/Salary: Salary
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