Prudential Financial
Director, Process Management - TPA Oversight (Hybrid)
Prudential Financial, Jacksonville, Florida, United States, 32290
Director, Process Management - TPA Oversight (Hybrid)
Job Classification
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy
As Director, Process Management – TPA Oversight, you’ll play a pivotal role in driving operational excellence, ensuring third-party administrators deliver on performance and compliance, and aligning key initiatives with the broader ILI business strategy. This role combines hands‑on vendor oversight, strategic partnership with cross‑functional leaders, and a relentless focus on reimagining processes to enhance customer and employee experience while managing costs. You will be accountable for translating strategy into action, navigating regulatory landscapes, and leading a high‑performing team to deliver results.
This will be a hybrid role based out of Newark, NJ, Dresher, PA, Minneapolis, MN, or Portland, ME and requires your on‑site presence on a reoccurring basis as determined by your business.
Key Responsibilities
Overseeing all aspects of TPA performance including service delivery, compliance with contract provisions, escalations from Sales partners and working with LAW on mitigation related matters
Aligning goals and objectives with underlying ILI business strategy
Project management experience or experience overseeing project management preferred. Ability to “get stuff done” on time and on budget are critical skills for this role.
Full responsibility for the budget including change controls
Reimagining the way work is done to improve CX, employee experience, and reduce cost
Partner with Law/Compliance/Risk Management related to all internal/external audits
Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles
Qualifications
3+ years of vendor management, TPA or related experience
Experience leading and developing people
Deep knowledge of ILI products and specifically the in‑scope products strongly preferred
Problem identification and resolution
Knowledge of industry trends and external perspective
Experience in relationship management preferred
Some travel required (less than 5%)
What We Offer You Prudential is required by state‑specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $141,100.00 to $191,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company‑funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part‑time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please
email accommodations.hw@prudential.com .
If you are experiencing a technical issue with your application or an assessment, please
email careers.technicalsupport@prudential.com
to request assistance.
Seniority level: Director
Employment type: Full‑time
Job function: Management and Manufacturing
#J-18808-Ljbffr
As Director, Process Management – TPA Oversight, you’ll play a pivotal role in driving operational excellence, ensuring third-party administrators deliver on performance and compliance, and aligning key initiatives with the broader ILI business strategy. This role combines hands‑on vendor oversight, strategic partnership with cross‑functional leaders, and a relentless focus on reimagining processes to enhance customer and employee experience while managing costs. You will be accountable for translating strategy into action, navigating regulatory landscapes, and leading a high‑performing team to deliver results.
This will be a hybrid role based out of Newark, NJ, Dresher, PA, Minneapolis, MN, or Portland, ME and requires your on‑site presence on a reoccurring basis as determined by your business.
Key Responsibilities
Overseeing all aspects of TPA performance including service delivery, compliance with contract provisions, escalations from Sales partners and working with LAW on mitigation related matters
Aligning goals and objectives with underlying ILI business strategy
Project management experience or experience overseeing project management preferred. Ability to “get stuff done” on time and on budget are critical skills for this role.
Full responsibility for the budget including change controls
Reimagining the way work is done to improve CX, employee experience, and reduce cost
Partner with Law/Compliance/Risk Management related to all internal/external audits
Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles
Qualifications
3+ years of vendor management, TPA or related experience
Experience leading and developing people
Deep knowledge of ILI products and specifically the in‑scope products strongly preferred
Problem identification and resolution
Knowledge of industry trends and external perspective
Experience in relationship management preferred
Some travel required (less than 5%)
What We Offer You Prudential is required by state‑specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $141,100.00 to $191,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company‑funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part‑time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please
email accommodations.hw@prudential.com .
If you are experiencing a technical issue with your application or an assessment, please
email careers.technicalsupport@prudential.com
to request assistance.
Seniority level: Director
Employment type: Full‑time
Job function: Management and Manufacturing
#J-18808-Ljbffr