Rentokil North America
Customer Care Representative
Rentokil North America, Raleigh, North Carolina, United States, 27601
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Position Overview This in‑office position involves answering and making routine phone calls to assist residential customers. The role supports customers with account questions, service inquiries, promotions, and basic problem resolution, all while delivering friendly and reliable customer service.
Job Responsibilities
Cultivates and maintains on‑going customer relationships.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
Acts as customer contact regarding pricing and scheduling.
Handles customer calls/correspondence for service, scheduling, and billing inquiries.
Communicates with branch personnel to resolve service and scheduling issues.
Initiates outbound customer service calls for various campaigns.
Handles tech line support.
Job Requirements
High school diploma or GED.
1–2 years clerical or customer service experience preferred.
Ability to use a personal computer.
Basic knowledge of Microsoft Word, Excel, and Windows preferred.
Ability to type 25 wpm preferred.
Good verbal, written, and interpersonal communication skills.
Ability to work in a stressful, fast‑paced environment.
Good problem‑solving skills.
Ability to work flexible schedule, including weekends and holidays.
Must be dependable and consistently punctual for all scheduled shifts.
A private home office/work space suitable for working remotely for all or part of the regular workweek.
Broadband internet with ability to hardwire via an Ethernet cable.
Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Move up to 10 pounds occasionally.
Sitting for long periods while using office equipment such as computers and phones.
Fingering and repetitive motions, such as typing during normal working environment.
Express or exchange ideas with others through spoken word quickly, accurately, and audibly.
Close visual acuity to perform detail–oriented activities at close distances.
Inside working conditions: building environment changes such as with or without air conditioning and heating.
Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career.
Training and development programs available.
Tuition reimbursement benefits (for full‑time colleagues).
Health and Wellness
Health benefits including medical, dental, vision, disability, and life insurance plus much more.
Full‑time colleagues are eligible to begin enrollment immediately upon hire; benefits start on day 1.
Savings and Retirement
401(k) retirement plan with company‑matching contributions.
Work‑Life Balance
Vacation days & sick days.
Company‑paid holidays & floating holidays.
A company mindset that prioritizes health, safety, and flexibility.
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a drug‑free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Position Overview This in‑office position involves answering and making routine phone calls to assist residential customers. The role supports customers with account questions, service inquiries, promotions, and basic problem resolution, all while delivering friendly and reliable customer service.
Job Responsibilities
Cultivates and maintains on‑going customer relationships.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
Acts as customer contact regarding pricing and scheduling.
Handles customer calls/correspondence for service, scheduling, and billing inquiries.
Communicates with branch personnel to resolve service and scheduling issues.
Initiates outbound customer service calls for various campaigns.
Handles tech line support.
Job Requirements
High school diploma or GED.
1–2 years clerical or customer service experience preferred.
Ability to use a personal computer.
Basic knowledge of Microsoft Word, Excel, and Windows preferred.
Ability to type 25 wpm preferred.
Good verbal, written, and interpersonal communication skills.
Ability to work in a stressful, fast‑paced environment.
Good problem‑solving skills.
Ability to work flexible schedule, including weekends and holidays.
Must be dependable and consistently punctual for all scheduled shifts.
A private home office/work space suitable for working remotely for all or part of the regular workweek.
Broadband internet with ability to hardwire via an Ethernet cable.
Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Move up to 10 pounds occasionally.
Sitting for long periods while using office equipment such as computers and phones.
Fingering and repetitive motions, such as typing during normal working environment.
Express or exchange ideas with others through spoken word quickly, accurately, and audibly.
Close visual acuity to perform detail–oriented activities at close distances.
Inside working conditions: building environment changes such as with or without air conditioning and heating.
Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career.
Training and development programs available.
Tuition reimbursement benefits (for full‑time colleagues).
Health and Wellness
Health benefits including medical, dental, vision, disability, and life insurance plus much more.
Full‑time colleagues are eligible to begin enrollment immediately upon hire; benefits start on day 1.
Savings and Retirement
401(k) retirement plan with company‑matching contributions.
Work‑Life Balance
Vacation days & sick days.
Company‑paid holidays & floating holidays.
A company mindset that prioritizes health, safety, and flexibility.
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a drug‑free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
#J-18808-Ljbffr