Toshiba Global Commerce Solutions
Field Service Technician
Toshiba Global Commerce Solutions, Alpharetta, Georgia, United States, 30239
POSITION SUMMARY
The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals within retail store and commercial business environments. The technician performs a full workload of product installation, support services, and repair on Toshiba Global Commerce Solutions and non‑TOSHIBA retail products in store systems, retail banking, and SMB marketplaces (apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The technician is accountable for customer satisfaction, metrics attainment, and operational activities as required for the services provided.
SCHEDULE Candidates must be flexible to work day or afternoon shifts and provide coverage for on‑call/stand‑by rotations for evenings, weekends, and holidays as needed. Availability must align with customer needs.
RESPONSIBILITIES
Operate in the assigned territory, performing repairs and services on products. Install all equipment in new or remodeled sites independently, handle projects/installs without assistance, and maintain supported equipment with minimal phone support. Demonstrate proficiency in all client support applications and portals, troubleshoot and resolve complex problems over the phone with store personnel, and follow established procedures for routine work.
Travel within the assigned territory or nationally to customer locations to perform installations, relocations, discontinuances, product‑level engineering, configuration changes, upgrades, or modifications to retail POS equipment.
Communicate effectively with customers, management, peers, and team members, providing timely status updates, addressing potential problems, and building positive relationships with end users and store management. Demonstrate Toshiba’s service and support methodology to customers.
Plan, prioritize, and schedule work to meet or exceed customer satisfaction objectives. Arrange travel plans cost‑effectively using approved business tools and adapt to schedule changes with minimal notice. Work varying shifts, including overtime and weekends as necessary.
Document installation activities accurately according to Toshiba standards, using automated systems and established reports for air travel, calls, mileage, timecards, and expense reports.
Maintain and manage trunk stock to support all customers.
Perform other related duties as assigned.
ENVIRONMENTAL CONDITIONS
Drive to multiple customer locations throughout the day.
Lift up to 50 lbs. without assistance.
Stand or walk for 75% of the normal workday.
Engage in stooping, bending, squatting, and twisting with frequency.
Reach for tasks repeatedly during the workday.
Use basic hand tools (drills, screwdrivers, etc.) regularly.
Travel by air may be required.
Use ladders or lifts to access roof or inside ceiling/wall devices.
Job is not eligible for immigration/work visa sponsorship.
AREAS OF EXPERTISE & SPECIAL SKILLS
High School Diploma with 4+ years of related experience; IT/technical degree or certificate preferred.
Must be able to travel 100% of the time, domestically and/or by air.
Operational knowledge of personal computer technology, network infrastructure, flat‑panel TVs & monitors, cash registers / POS equipment, and associated retail devices.
General knowledge and experience in wall‑to‑wall IT service and support.
Mechanical aptitude with competency in electricity & electronics, and ability to use test equipment, basic hand tools, electronic testing equipment, and electric meters.
Follow written or spoken directions and convey information clearly and concisely.
Strong customer service skills and ability to build working relationships with customers and peers.
Multitask, prioritize assignments, and work independently.
Excellent written and oral communication skills, including tact and diplomacy when facing customers.
Understand the functional use of IT signal and power cables, low‑voltage wiring systems, and perform diagnosis and repair.
Self‑motivated with a strong work ethic.
Maintain a professional demeanor, dress, and behavior.
Problem‑solving and organizational skills.
Work long hours as project needs dictate in a physically demanding environment.
ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to major brands such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, and Costco. We are the world’s installed market‑share leader in retail technology solutions.
We share a “Together Commerce” vision of a seamless, two‑way, participatory shopping experience. Join us to help drive the new economy.
BENEFITS
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company‑provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO Toshiba Global Commerce Solutions is an equal‑opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation, or any other protected factor. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email
benefits@toshibagcs.com
to request an accommodation.
DIVERSITY, EQUITY & INCLUSION We are committed to diversity, equity, and inclusion for all employees, guided by our five core principles: Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency.
#remote
#J-18808-Ljbffr
SCHEDULE Candidates must be flexible to work day or afternoon shifts and provide coverage for on‑call/stand‑by rotations for evenings, weekends, and holidays as needed. Availability must align with customer needs.
RESPONSIBILITIES
Operate in the assigned territory, performing repairs and services on products. Install all equipment in new or remodeled sites independently, handle projects/installs without assistance, and maintain supported equipment with minimal phone support. Demonstrate proficiency in all client support applications and portals, troubleshoot and resolve complex problems over the phone with store personnel, and follow established procedures for routine work.
Travel within the assigned territory or nationally to customer locations to perform installations, relocations, discontinuances, product‑level engineering, configuration changes, upgrades, or modifications to retail POS equipment.
Communicate effectively with customers, management, peers, and team members, providing timely status updates, addressing potential problems, and building positive relationships with end users and store management. Demonstrate Toshiba’s service and support methodology to customers.
Plan, prioritize, and schedule work to meet or exceed customer satisfaction objectives. Arrange travel plans cost‑effectively using approved business tools and adapt to schedule changes with minimal notice. Work varying shifts, including overtime and weekends as necessary.
Document installation activities accurately according to Toshiba standards, using automated systems and established reports for air travel, calls, mileage, timecards, and expense reports.
Maintain and manage trunk stock to support all customers.
Perform other related duties as assigned.
ENVIRONMENTAL CONDITIONS
Drive to multiple customer locations throughout the day.
Lift up to 50 lbs. without assistance.
Stand or walk for 75% of the normal workday.
Engage in stooping, bending, squatting, and twisting with frequency.
Reach for tasks repeatedly during the workday.
Use basic hand tools (drills, screwdrivers, etc.) regularly.
Travel by air may be required.
Use ladders or lifts to access roof or inside ceiling/wall devices.
Job is not eligible for immigration/work visa sponsorship.
AREAS OF EXPERTISE & SPECIAL SKILLS
High School Diploma with 4+ years of related experience; IT/technical degree or certificate preferred.
Must be able to travel 100% of the time, domestically and/or by air.
Operational knowledge of personal computer technology, network infrastructure, flat‑panel TVs & monitors, cash registers / POS equipment, and associated retail devices.
General knowledge and experience in wall‑to‑wall IT service and support.
Mechanical aptitude with competency in electricity & electronics, and ability to use test equipment, basic hand tools, electronic testing equipment, and electric meters.
Follow written or spoken directions and convey information clearly and concisely.
Strong customer service skills and ability to build working relationships with customers and peers.
Multitask, prioritize assignments, and work independently.
Excellent written and oral communication skills, including tact and diplomacy when facing customers.
Understand the functional use of IT signal and power cables, low‑voltage wiring systems, and perform diagnosis and repair.
Self‑motivated with a strong work ethic.
Maintain a professional demeanor, dress, and behavior.
Problem‑solving and organizational skills.
Work long hours as project needs dictate in a physically demanding environment.
ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to major brands such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, and Costco. We are the world’s installed market‑share leader in retail technology solutions.
We share a “Together Commerce” vision of a seamless, two‑way, participatory shopping experience. Join us to help drive the new economy.
BENEFITS
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company‑provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO Toshiba Global Commerce Solutions is an equal‑opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation, or any other protected factor. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email
benefits@toshibagcs.com
to request an accommodation.
DIVERSITY, EQUITY & INCLUSION We are committed to diversity, equity, and inclusion for all employees, guided by our five core principles: Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency.
#remote
#J-18808-Ljbffr