GAT Airline Ground Support
Airport Customer Service Supervisor
GAT Airline Ground Support, Richmond, Virginia, United States, 23214
Classification:
Variable Hour, Non-Exempt
Job Summary Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include auditing flight paperwork to ensure compliance, completing personnel evaluations on leads and trainers, coordinating proper handling of OJI's including the acquisition of medical attention and corporate reporting, ensuring compliance with all safety policies and procedures and working conditions for the entire operation, attending safety meetings, team meetings, and other airport forums, handling all location personnel functions, ensuring proper personnel coverage on a daily basis, and serving as the liaison with airline customers as well as local airport authorities.
Job Responsibilities
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment.
Reporting discrepancies that may exist both functionally and mechanically on the ground support equipment.
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier and on-time schedules are met.
Ensuring equipment is safe and operating efficiently.
Cooperating with other supervisors and managers to coordinate activities with other departments.
Determining manpower requirements and ensuring disciplinary procedures are conducted fairly, timely, and consistently.
Compliance with attendance/tardiness standards.
Performance under pressure and within fixed time constraints.
Reading and interpreting aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifests, and baggage routing tags.
Compliance with all federal, state, municipal, airport authority, and carrier rules and regulations.
Ensuring crews are briefed before flights on positions to take and how flight will work.
Other duties as assigned.
Requirements
Strong understanding of Airline Customer Service.
Experience in the Airport Ground Handling business.
Computer experience of at least 6 months and knowledge of Microsoft Word and Excel.
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc.).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
High School diploma or GED.
At least 18 years of age.
Capability to process information in a timely manner.
Valid Driver's License.
Proficiency in speaking, reading, and writing in English.
Basic computer literacy.
Previous ramp or airline experience.
Successful completion of all training requirements and maintenance of certifications throughout employment.
Clearance of an FBI fingerprint background check.
Completion of all required training.
Physical Requirements
Physically fit to perform duties including standing, lifting, bending, pushing, and pulling for extended periods.
Capacity to repetitively lift up to 70 pounds in confined spaces.
Willingness to work outdoors in all weather conditions and with exposure to loud noises.
Ability and flexibility to work variable shifts, weekends, holidays, and extended hours on short notice during non‑routine operations.
Equal Employment Opportunity Statement GAT Airline Ground Support is an equal opportunity employer. Hiring decisions are based on business needs and the best‑qualified candidates available. No discrimination is practiced on the basis of any protected category.
Pre‑employment Screening GAT Airline Ground Support is a drug‑free workplace and conducts random drug tests. Employment is contingent upon a clean driving record, a 10‑year Criminal History records check, a drug screen as required, and proof of high school or GED completion.
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Variable Hour, Non-Exempt
Job Summary Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include auditing flight paperwork to ensure compliance, completing personnel evaluations on leads and trainers, coordinating proper handling of OJI's including the acquisition of medical attention and corporate reporting, ensuring compliance with all safety policies and procedures and working conditions for the entire operation, attending safety meetings, team meetings, and other airport forums, handling all location personnel functions, ensuring proper personnel coverage on a daily basis, and serving as the liaison with airline customers as well as local airport authorities.
Job Responsibilities
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment.
Reporting discrepancies that may exist both functionally and mechanically on the ground support equipment.
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier and on-time schedules are met.
Ensuring equipment is safe and operating efficiently.
Cooperating with other supervisors and managers to coordinate activities with other departments.
Determining manpower requirements and ensuring disciplinary procedures are conducted fairly, timely, and consistently.
Compliance with attendance/tardiness standards.
Performance under pressure and within fixed time constraints.
Reading and interpreting aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifests, and baggage routing tags.
Compliance with all federal, state, municipal, airport authority, and carrier rules and regulations.
Ensuring crews are briefed before flights on positions to take and how flight will work.
Other duties as assigned.
Requirements
Strong understanding of Airline Customer Service.
Experience in the Airport Ground Handling business.
Computer experience of at least 6 months and knowledge of Microsoft Word and Excel.
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc.).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
High School diploma or GED.
At least 18 years of age.
Capability to process information in a timely manner.
Valid Driver's License.
Proficiency in speaking, reading, and writing in English.
Basic computer literacy.
Previous ramp or airline experience.
Successful completion of all training requirements and maintenance of certifications throughout employment.
Clearance of an FBI fingerprint background check.
Completion of all required training.
Physical Requirements
Physically fit to perform duties including standing, lifting, bending, pushing, and pulling for extended periods.
Capacity to repetitively lift up to 70 pounds in confined spaces.
Willingness to work outdoors in all weather conditions and with exposure to loud noises.
Ability and flexibility to work variable shifts, weekends, holidays, and extended hours on short notice during non‑routine operations.
Equal Employment Opportunity Statement GAT Airline Ground Support is an equal opportunity employer. Hiring decisions are based on business needs and the best‑qualified candidates available. No discrimination is practiced on the basis of any protected category.
Pre‑employment Screening GAT Airline Ground Support is a drug‑free workplace and conducts random drug tests. Employment is contingent upon a clean driving record, a 10‑year Criminal History records check, a drug screen as required, and proof of high school or GED completion.
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