Woodforest National Bank
Retail Assistant Branch Manager
Woodforest National Bank, Mabank, Texas, United States, 75156
Overview
Woodforest National Bank, nationally recognized award‑winning bank, seeks a Retail Assistant Branch Manager to drive consumer and business relationships, community engagement and in‑store partner relationships while delivering the Woodforest Experience.
Key Responsibilities
Assist Branch Manager in achieving branch sales and revenue goals by proactively identifying, marketing and recommending banking products and services beneficial to customers.
Act as a “Keeper of the Woodforest Culture”, creating energy around Retail objectives and initiatives.
Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging and developing relationships with customers, community members, and retail partners.
Embrace and lead a technology‑driven customer experience.
Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager.
Inspire and coach team members to reach their full potential and act as a positive role model.
Demonstrate flexibility to perform every other duty as assigned.
Other Responsibilities
Exhibit operational excellence through diligent adherence to policies and procedures.
Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Practice branch security procedures and protect customer confidentiality and privacy.
Perform branch servicing duties: paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing ATMs; cleaning work areas.
Practice prudent expense management.
Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.
Competencies
Proactive in seeking business outside of the branch.
Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, comfortable with outside sales.
Open to direct coaching and feedback.
Work flexible or extended hours to meet business needs; demonstrated reliability.
Passion for caring for people, effective problem‑solving, maintain composure, positive attitude in customer interactions.
Quickly learn products, services, policies, procedures and regulatory guidelines; engage in sales and service process.
Highest confidentiality, policy adherence.
Excellent organizational skills; prioritize workload, multitask in fast‑paced, accurate environment.
Understand financial statements and credit reports.
Job Details
Branch Banking
Primary Location: Texas – Gun Barrel
Schedule: Full‑time
Work Locations: TX – Gun Barrel WM‑0759
Minimum Qualifications/Experience:
3 years of relevant and transferrable sales and/or customer service experience; or Associate’s degree and 2 years of sales/customer service experience; or Bachelor’s degree and 1 year of sales/customer service experience.
Demonstrable leadership ability and experience. Prior supervisory experience helpful.
Previous instore banking experience preferred but not required.
Must be positive and engaging.
Formal Education & Certification: High School Diploma or equivalent required.
Work Status: Full‑time.
Supervisory Responsibility: Mentor or lead a team of more junior staff but does not have formal management responsibility for personnel decisions.
Travel: Up to 25% or more outside of branch or as needed by customer.
Working Conditions: Standing most of the time, walking, moving, bending, stooping or sitting for brief periods, occasionally lifting up to 30 lbs.
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities at any time.
Equal Opportunity Employer Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
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Key Responsibilities
Assist Branch Manager in achieving branch sales and revenue goals by proactively identifying, marketing and recommending banking products and services beneficial to customers.
Act as a “Keeper of the Woodforest Culture”, creating energy around Retail objectives and initiatives.
Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging and developing relationships with customers, community members, and retail partners.
Embrace and lead a technology‑driven customer experience.
Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager.
Inspire and coach team members to reach their full potential and act as a positive role model.
Demonstrate flexibility to perform every other duty as assigned.
Other Responsibilities
Exhibit operational excellence through diligent adherence to policies and procedures.
Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Practice branch security procedures and protect customer confidentiality and privacy.
Perform branch servicing duties: paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing ATMs; cleaning work areas.
Practice prudent expense management.
Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.
Competencies
Proactive in seeking business outside of the branch.
Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, comfortable with outside sales.
Open to direct coaching and feedback.
Work flexible or extended hours to meet business needs; demonstrated reliability.
Passion for caring for people, effective problem‑solving, maintain composure, positive attitude in customer interactions.
Quickly learn products, services, policies, procedures and regulatory guidelines; engage in sales and service process.
Highest confidentiality, policy adherence.
Excellent organizational skills; prioritize workload, multitask in fast‑paced, accurate environment.
Understand financial statements and credit reports.
Job Details
Branch Banking
Primary Location: Texas – Gun Barrel
Schedule: Full‑time
Work Locations: TX – Gun Barrel WM‑0759
Minimum Qualifications/Experience:
3 years of relevant and transferrable sales and/or customer service experience; or Associate’s degree and 2 years of sales/customer service experience; or Bachelor’s degree and 1 year of sales/customer service experience.
Demonstrable leadership ability and experience. Prior supervisory experience helpful.
Previous instore banking experience preferred but not required.
Must be positive and engaging.
Formal Education & Certification: High School Diploma or equivalent required.
Work Status: Full‑time.
Supervisory Responsibility: Mentor or lead a team of more junior staff but does not have formal management responsibility for personnel decisions.
Travel: Up to 25% or more outside of branch or as needed by customer.
Working Conditions: Standing most of the time, walking, moving, bending, stooping or sitting for brief periods, occasionally lifting up to 30 lbs.
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities at any time.
Equal Opportunity Employer Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
#J-18808-Ljbffr