Block
Implementation & Onboarding Project Manager
Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with US merchants to drive the deal through activation and accelerate the onboarding process. They use deep product and industry knowledge to project‑manage the onboarding stage of the sales process, guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped, educated, set up and trained to leverage the potential of Square’s platform. This customer‑facing role involves a combination of remote and onsite merchant interactions.
You Will
Manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process.
Travel as part of the job (around 10%).
Drive world‑class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go‑live timelines and accelerating deal velocity wherever possible.
Cultivate strong cross‑functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes.
Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success. Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject‑matter expert.
Lead high‑impact, multi‑merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.
Create and maintain engaging training materials for both internal teams and external partners.
Execute accurate data entry and migration tasks for select sellers as part of the onboarding process.
Your Typical Day Will Include
Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation.
Occasional onsite merchant work, including training and hardware install.
Data entry: configure customer account, optimize menu setup, and other tasks involved in getting a merchant onboard.
You Have (Qualifications)
BA/BS degree, preferably.
4-5+ years of experience in a customer‑facing role, preferably in software implementation, support, sales/account management or customer success.
An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you.
Bias for action; performance driven with the confidence to operate independently.
Ability to thrive within ambiguity and operate independently.
Ability to drive and manage multiple cross‑functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills.
Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables.
Ability to learn quickly as new products and organisational changes are released.
Previous Project Management experience is expected.
Experience in the POS, Payments or Tech industries is a plus.
Experience in hardware installation and network configuration is a plus.
Perks
Healthcare coverage
Retirement Plans
Work from home flexibility
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources
Pay Transparency Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The current zones are:
Zone A – $40.34 – $55.48
Zone B – $37.55 – $51.63
Zone C – $34.33 – $47.16
Zone D – $30.29 – $37.84
Equal Opportunity Employment Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidential.
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You Will
Manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process.
Travel as part of the job (around 10%).
Drive world‑class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go‑live timelines and accelerating deal velocity wherever possible.
Cultivate strong cross‑functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes.
Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success. Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject‑matter expert.
Lead high‑impact, multi‑merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.
Create and maintain engaging training materials for both internal teams and external partners.
Execute accurate data entry and migration tasks for select sellers as part of the onboarding process.
Your Typical Day Will Include
Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation.
Occasional onsite merchant work, including training and hardware install.
Data entry: configure customer account, optimize menu setup, and other tasks involved in getting a merchant onboard.
You Have (Qualifications)
BA/BS degree, preferably.
4-5+ years of experience in a customer‑facing role, preferably in software implementation, support, sales/account management or customer success.
An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you.
Bias for action; performance driven with the confidence to operate independently.
Ability to thrive within ambiguity and operate independently.
Ability to drive and manage multiple cross‑functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills.
Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables.
Ability to learn quickly as new products and organisational changes are released.
Previous Project Management experience is expected.
Experience in the POS, Payments or Tech industries is a plus.
Experience in hardware installation and network configuration is a plus.
Perks
Healthcare coverage
Retirement Plans
Work from home flexibility
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources
Pay Transparency Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The current zones are:
Zone A – $40.34 – $55.48
Zone B – $37.55 – $51.63
Zone C – $34.33 – $47.16
Zone D – $30.29 – $37.84
Equal Opportunity Employment Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidential.
#J-18808-Ljbffr