Associated Bank
Customer Care Representative - Full Time
Associated Bank, Nutterville, Wisconsin, United States
Customer Care Representative - Full Time
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This range is provided by Associated Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.00/hr - $26.14/hr
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Role Summary As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.
Key Accountabilities
Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to ensure consistent, high-quality service delivery.
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Uphold compliance with all bank policies, procedures, and regulations.
Education & Experience
High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
Preferred
Bilingual English/Spanish proficiency (eligible for competitive language differential).
Why You’ll Love Working Here Enjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays. You’ll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first — where your work truly makes a difference.
Apply today to start building your future with Associated Bank!
Benefits
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
Associated Bank is Pay Transparency compliant.
Referrals increase your chances of interviewing at Associated Bank by 2x.
#J-18808-Ljbffr
This range is provided by Associated Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.00/hr - $26.14/hr
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Role Summary As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.
Key Accountabilities
Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to ensure consistent, high-quality service delivery.
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Uphold compliance with all bank policies, procedures, and regulations.
Education & Experience
High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
Preferred
Bilingual English/Spanish proficiency (eligible for competitive language differential).
Why You’ll Love Working Here Enjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays. You’ll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first — where your work truly makes a difference.
Apply today to start building your future with Associated Bank!
Benefits
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
Associated Bank is Pay Transparency compliant.
Referrals increase your chances of interviewing at Associated Bank by 2x.
#J-18808-Ljbffr