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CVS Health

Operations Manager

CVS Health, Milwaukee, Wisconsin, United States, 53244

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary The Operations Manager is a member of the Store Management team and supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store. The role focuses on driving store execution and performance while building consumer loyalty through excellent customer service and strong leadership.

Responsibilities

Overall store management, supervision, and policy implementation

Sales and inventory management

Employee staffing, training, and development

Financial management

Customer service leadership

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with action plans for operational and service improvement

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Essential Functions Management and customer service functions as outlined in the responsibilities above, with an emphasis on leading store crew and ensuring a positive customer experience.

Required Qualifications

Deductive reasoning ability, advanced analytical skills and computer skills.

Advanced communication skills, leadership, supervision and influencing skills.

Able to work a full‑time flexible schedule, including early morning, overnight and weekend shifts; able to work overtime as needed and respond to urgent issues at the store when they arise.

Preferred Qualifications

Experience as a retail manager or supervisor.

Education High School Diploma or Equivalent Preferred but Not Required.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range $19.00 - $29.00

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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