School Result
Remote Customer Success Associate (Technical Based Only)
School Result, Tulsa, Oklahoma, United States, 74145
Remote Customer Success Associate (Technical Based Only)
GemCommerce is seeking an experienced
Customer Success Associate
to join its growing team. This full-time remote role focuses on providing technical support to corporate customers worldwide, ensuring ticket resolution, customer satisfaction, and seamless product usage.
Job Title: Remote Customer Success Associate (Technical Based Only)
Company: GemCommerce
Salary: Up to ₦992,400.50 per month (negotiable)
Contract Type: Full-Time
Hours: Night shifts (UTC+7):
Sunday–Thursday, 9:00 PM–6:00 AM
Tuesday–Saturday, 9:00 PM–6:00 AM
Department: Customer Success / Technical Support
About the Company GemCommerce is a fast-growing SaaS and e-commerce solutions provider, helping businesses worldwide optimize their online presence. With a focus on innovation, customer-centricity, and agile workflows, GemCommerce empowers its teams to deliver world-class products and services in a collaborative environment.
Role Overview The Customer Success Associate will provide technical support to customers via live chat, troubleshoot product-related issues, and conduct technical walkthroughs. The role requires strong technical knowledge, excellent communication skills, and the ability to manage customer relationships effectively.
Key Responsibilities
Address customer inquiries and issues, escalating complex cases as needed
Diagnose, troubleshoot, and resolve technical issues via live chat
Conduct technical walkthroughs and demos to assist customers in product usage
Document case information and update the Product Knowledge Base
Identify upselling or cross-selling opportunities based on customer needs
Collaborate with internal teams to improve customer satisfaction and retention
Required Skills and Experience
English proficiency at C1 level (CEFR) or IELTS 7.0 equivalent
Minimum 1+ years’ experience with Shopify, HTML & CSS, UI/UX, or page builder tools in SaaS/e-commerce
Strong customer success mindset and ability to handle critical situations calmly
Excellent interpersonal skills and ability to build relationships across diverse personalities
Ability to evaluate, troubleshoot, replicate, and document customer issues
Background as a product designer, web designer, or web developer (customer support experience not required)
What We Offer
Salary up to ₦992,400.50 per month (negotiable)
Professional training in product and customer success skillsets
Remote work flexibility
Opportunity to work directly with international customers and colleagues
Collaborative and supportive environment with young, passionate colleagues
Clear and scientific Agile framework across company workflows
Career growth in one of the fastest-growing industries
GemCommerce is committed to diversity, inclusion, and equal opportunity. Applications are welcomed from all qualified candidates regardless of background.
Not specified. Early applications are encouraged due to high interest in this position.
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Customer Success Associate
to join its growing team. This full-time remote role focuses on providing technical support to corporate customers worldwide, ensuring ticket resolution, customer satisfaction, and seamless product usage.
Job Title: Remote Customer Success Associate (Technical Based Only)
Company: GemCommerce
Salary: Up to ₦992,400.50 per month (negotiable)
Contract Type: Full-Time
Hours: Night shifts (UTC+7):
Sunday–Thursday, 9:00 PM–6:00 AM
Tuesday–Saturday, 9:00 PM–6:00 AM
Department: Customer Success / Technical Support
About the Company GemCommerce is a fast-growing SaaS and e-commerce solutions provider, helping businesses worldwide optimize their online presence. With a focus on innovation, customer-centricity, and agile workflows, GemCommerce empowers its teams to deliver world-class products and services in a collaborative environment.
Role Overview The Customer Success Associate will provide technical support to customers via live chat, troubleshoot product-related issues, and conduct technical walkthroughs. The role requires strong technical knowledge, excellent communication skills, and the ability to manage customer relationships effectively.
Key Responsibilities
Address customer inquiries and issues, escalating complex cases as needed
Diagnose, troubleshoot, and resolve technical issues via live chat
Conduct technical walkthroughs and demos to assist customers in product usage
Document case information and update the Product Knowledge Base
Identify upselling or cross-selling opportunities based on customer needs
Collaborate with internal teams to improve customer satisfaction and retention
Required Skills and Experience
English proficiency at C1 level (CEFR) or IELTS 7.0 equivalent
Minimum 1+ years’ experience with Shopify, HTML & CSS, UI/UX, or page builder tools in SaaS/e-commerce
Strong customer success mindset and ability to handle critical situations calmly
Excellent interpersonal skills and ability to build relationships across diverse personalities
Ability to evaluate, troubleshoot, replicate, and document customer issues
Background as a product designer, web designer, or web developer (customer support experience not required)
What We Offer
Salary up to ₦992,400.50 per month (negotiable)
Professional training in product and customer success skillsets
Remote work flexibility
Opportunity to work directly with international customers and colleagues
Collaborative and supportive environment with young, passionate colleagues
Clear and scientific Agile framework across company workflows
Career growth in one of the fastest-growing industries
GemCommerce is committed to diversity, inclusion, and equal opportunity. Applications are welcomed from all qualified candidates regardless of background.
Not specified. Early applications are encouraged due to high interest in this position.
#J-18808-Ljbffr