Blueface Ltd
* Own the **program to onboard new customers**, from technical discovery and design alignment to provisioning, pilot, cutover, and stabilization, ensuring scope, schedules, and risks are transparent and managed.* Build and execute **onboarding playbooks** (RACI, readiness reviews, risk registers, stakeholder comms), coordinating internal engineering, provisioning, voice/security specialists, field ops, and thirdparty vendors.* Align onboarding change windows and **client changecontrol** requirements; socialize maintenance events that could impact milestones and SLAs.* Establish earlylife support (ELS) metrics and acceptance criteria; drive proactive issue resolution to achieve timetovalue targets.**Experience:** 7+ years in customerfacing operations plus **5+ years in program/project management** with a strong technical background (complex or multiple complex accounts). **Certifications:** ITIL practitioner (or equivalent experience) and **vendor technology certifications**; **PMP/PRINCE2** preferred. **Tools & Methods:** Proficiency with **MS Project, Jira, Smartsheet**; Agile/Waterfall/Hybrid governance and executive reporting. **Industry Background:** Telecom carrier/service provider experience and familiarity with **OSS/BSS** and provisioning systems preferred. **Preferred (for this senior level):** 10+ years overall in telecommunications/enterprise networking with progressive responsibility leading crossfunctional delivery at scale (national/global). *(Preference statement—role calibration; not sourced.)* Model Comcast’s Operating Principles: **own the customer experience**, be an enthusiastic advocate of our technologies and digital tools, win as a team, participate in our **Net Promoter System**, and **do what’s right** for customers and communities. * Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team - make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities.
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