OCLC
IT Support Analyst page is loaded## IT Support Analystlocations:
Dublin, OH / Hybridtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0003734# **Together we make breakthroughs possible.**At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.# OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.* We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.* Free use of our on-site fitness center, gym sports, group exercise classes, and game room* Onsite catering and cafeteria subsidized by OCLC* Health and wellness events* Work environments with individual and team spaces and the latest technology tools* Paid parental leave and adoption assistance* Tuition reimbursement and Public Service Loan Forgiveness eligibility* Company-subsidized pricing on local tickets and membershipsJoin us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.# **The job details are as follows:**The primary focus of this position is the daily and long-term management of software and hardware within GSD, management of Dublin campus AV requests and is the escalation point for GSD staff when Manager is not available.**Major responsibilities:*** Global Service Desk manager/escalation point when Manager is not available* Provides after hours/on-call support/escalation as needed* Vendor liaison who maintains records and databases containing information regarding our software and hardware assets, warranties, and service agreements* Lead coordinator for all special meetings and AV requests within the Dublin campus* Assist GSD Manager with analysis of statistics and reports related to GSD workload**Minimum required qualifications:*** Detailed oriented* Strong expertise in inventory control and management* Strong expertise in customer service delivery* Strong interpersonal and leadership skills* High school education* 2 years’ experience managing a process/team**Working Conditions:** Normal office environment.**ADA/EAA:**The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.Send your resume to our Talent Acquisition Team for future opportunities!# **Who we are:**We are a non-profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large-scale, high-performance cloud computing services enable libraries to share data, work, and resources to save money and better serve their communities.# **What we do:**We are dedicated and passionate about libraries—and helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high-quality features and stable, scalable solutions for libraries.# **Live our values:**New ideas. Open dialog. Hard work. Recognition. Purpose.We offer a dynamic, fulfilling work environment that is productive, collaborative, innovative—and fun. We are consistently rated among the top employers within Central Ohio and across the IT landscape. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference.OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.If you are interested in applying for employment with OCLC and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at +1-614-764-6000 or email at hr@oclc.org #J-18808-Ljbffr
Dublin, OH / Hybridtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0003734# **Together we make breakthroughs possible.**At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.# OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.* We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.* Free use of our on-site fitness center, gym sports, group exercise classes, and game room* Onsite catering and cafeteria subsidized by OCLC* Health and wellness events* Work environments with individual and team spaces and the latest technology tools* Paid parental leave and adoption assistance* Tuition reimbursement and Public Service Loan Forgiveness eligibility* Company-subsidized pricing on local tickets and membershipsJoin us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.# **The job details are as follows:**The primary focus of this position is the daily and long-term management of software and hardware within GSD, management of Dublin campus AV requests and is the escalation point for GSD staff when Manager is not available.**Major responsibilities:*** Global Service Desk manager/escalation point when Manager is not available* Provides after hours/on-call support/escalation as needed* Vendor liaison who maintains records and databases containing information regarding our software and hardware assets, warranties, and service agreements* Lead coordinator for all special meetings and AV requests within the Dublin campus* Assist GSD Manager with analysis of statistics and reports related to GSD workload**Minimum required qualifications:*** Detailed oriented* Strong expertise in inventory control and management* Strong expertise in customer service delivery* Strong interpersonal and leadership skills* High school education* 2 years’ experience managing a process/team**Working Conditions:** Normal office environment.**ADA/EAA:**The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.Send your resume to our Talent Acquisition Team for future opportunities!# **Who we are:**We are a non-profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large-scale, high-performance cloud computing services enable libraries to share data, work, and resources to save money and better serve their communities.# **What we do:**We are dedicated and passionate about libraries—and helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high-quality features and stable, scalable solutions for libraries.# **Live our values:**New ideas. Open dialog. Hard work. Recognition. Purpose.We offer a dynamic, fulfilling work environment that is productive, collaborative, innovative—and fun. We are consistently rated among the top employers within Central Ohio and across the IT landscape. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference.OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.If you are interested in applying for employment with OCLC and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at +1-614-764-6000 or email at hr@oclc.org #J-18808-Ljbffr