Fortune Brands
Job Description
The Associate Claims Analyst processes, negotiates, and settles product liability claims for FBIN products globally.
RESPONSIBLIITIES
Independently manage assigned claims throughout the claim lifecycle
Analyze and process product liability claims
Evaluate claims for validity and proper valuation
Collaborate with technical experts to execute product testing
Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
Open VOC or CAPA requests as necessary
Develop strategies to manage claims to an appropriate and timely resolution
Negotiate claim settlements up to designated authority level
Close and process claims in a timely fashion
Receive claims through various channels including phone, email, mail, worklist or the contact center
Open claims by creating tickets within the claims management system while ensuring accurate and detailed documentation
Communicate with claimants to gather information including photographs, statements, and evidence
Regularly communicate with external stakeholders including insurers, attorneys, sales reps, builders, plumbers, retailers, wholesalers, and consumers
Receive, process, and store evidence
Support team and cross functional projects and continuous improvement efforts
Monitor claim trends to mitigate future risk
Travel to customer sites to support claims-related activities as necessary
Qualifications
5+ years of experience in claims management
Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
Ability to manage multiple tasks and priorities in fast paced, changing environment
Ability to travel up to 10%
PREFERRED QUALIFICATIONS
Bachelor’s Degree
Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.
Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.
Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.
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RESPONSIBLIITIES
Independently manage assigned claims throughout the claim lifecycle
Analyze and process product liability claims
Evaluate claims for validity and proper valuation
Collaborate with technical experts to execute product testing
Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
Open VOC or CAPA requests as necessary
Develop strategies to manage claims to an appropriate and timely resolution
Negotiate claim settlements up to designated authority level
Close and process claims in a timely fashion
Receive claims through various channels including phone, email, mail, worklist or the contact center
Open claims by creating tickets within the claims management system while ensuring accurate and detailed documentation
Communicate with claimants to gather information including photographs, statements, and evidence
Regularly communicate with external stakeholders including insurers, attorneys, sales reps, builders, plumbers, retailers, wholesalers, and consumers
Receive, process, and store evidence
Support team and cross functional projects and continuous improvement efforts
Monitor claim trends to mitigate future risk
Travel to customer sites to support claims-related activities as necessary
Qualifications
5+ years of experience in claims management
Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
Ability to manage multiple tasks and priorities in fast paced, changing environment
Ability to travel up to 10%
PREFERRED QUALIFICATIONS
Bachelor’s Degree
Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.
Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.
Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.
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