TEKsystems
Job Summary
The Deskside Technician is expected to be proactive, improvement-oriented, and eager to learn new technologies, while effectively managing multiple support requests in a fast-paced environment. Clear, concise communication and a customer-first mindset are essential to success in this role. Key Responsibilities
Provide Tier 1 and Tier 2 deskside support for hardware, software, operating systems, and peripherals. Deliver remote and onsite troubleshooting for desktops, laptops, printers, mobile devices, VOIP phones, and collaboration tools. Strive to resolve issues at first contact whenever possible and elevate appropriately when required. Deliver comprehensive support for meetings ranging from small team sessions to large Town Halls, including technical assistance and coordination of planning activities. Customer Experience & Executive Support
Provide professional, courteous support to all employees. Deliver white-glove support for executives and VIP users as needed. Ensure timely communication, expectation setting, and follow-up. Vendor & Onsite Coordination
Work with vendors on hardware and software troubleshooting, repair, replacement, and onsite escorting. Ensure vendor activity follows access, security, and professionalism standards. Documentation & ITSM Participation
Accurately document incidents, requests, and resolutions in the service desk system. Contribute to knowledge base articles and documentation to support shift-left efforts. Maintain organized equipment and supply storage areas. Projects & Continuous Improvement
Participate in deskside-related projects and deployments. Proactively identify recurring issues and suggest improvements to processes and workflows. Support ongoing improvements to the service desk and ITSM platform. Additional Skills & Qualifications
Bachelor's degree or equivalent professional experience. 2+ years of deskside or end-user support experience. Experience supporting Windows and macOS environments. Familiarity with Active Directory, Microsoft 365, and ticketing systems. Strong customer service and communication skills. Ability to work independently and as part of a team. Preferred Qualifications
Experience supporting executives or VIP users. Familiarity with endpoint management tools and collaboration platforms. Experience in regulated or enterprise environments. Job Type & Location
This is a Contract position based out of Cambridge, MA. Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Cambridge, MA. Application Deadline
This position is anticipated to close on Jan 17, 2026. Equal Opportunity
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Deskside Technician is expected to be proactive, improvement-oriented, and eager to learn new technologies, while effectively managing multiple support requests in a fast-paced environment. Clear, concise communication and a customer-first mindset are essential to success in this role. Key Responsibilities
Provide Tier 1 and Tier 2 deskside support for hardware, software, operating systems, and peripherals. Deliver remote and onsite troubleshooting for desktops, laptops, printers, mobile devices, VOIP phones, and collaboration tools. Strive to resolve issues at first contact whenever possible and elevate appropriately when required. Deliver comprehensive support for meetings ranging from small team sessions to large Town Halls, including technical assistance and coordination of planning activities. Customer Experience & Executive Support
Provide professional, courteous support to all employees. Deliver white-glove support for executives and VIP users as needed. Ensure timely communication, expectation setting, and follow-up. Vendor & Onsite Coordination
Work with vendors on hardware and software troubleshooting, repair, replacement, and onsite escorting. Ensure vendor activity follows access, security, and professionalism standards. Documentation & ITSM Participation
Accurately document incidents, requests, and resolutions in the service desk system. Contribute to knowledge base articles and documentation to support shift-left efforts. Maintain organized equipment and supply storage areas. Projects & Continuous Improvement
Participate in deskside-related projects and deployments. Proactively identify recurring issues and suggest improvements to processes and workflows. Support ongoing improvements to the service desk and ITSM platform. Additional Skills & Qualifications
Bachelor's degree or equivalent professional experience. 2+ years of deskside or end-user support experience. Experience supporting Windows and macOS environments. Familiarity with Active Directory, Microsoft 365, and ticketing systems. Strong customer service and communication skills. Ability to work independently and as part of a team. Preferred Qualifications
Experience supporting executives or VIP users. Familiarity with endpoint management tools and collaboration platforms. Experience in regulated or enterprise environments. Job Type & Location
This is a Contract position based out of Cambridge, MA. Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Cambridge, MA. Application Deadline
This position is anticipated to close on Jan 17, 2026. Equal Opportunity
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr