Express Inc.
Overview
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self‑expression. Since its launch in 1980 the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions Express ensures you look and feel your best, wherever life takes you.
About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name Woodbury Commons
Responsibilities Express is seeking an Associate Manager to join our team. The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in‑store shopping experience for our retail customers.
Key Responsibilities
Attract, hire, develop, inspire, and retain top talent
Support an environment that encourages an exceptionally high level of store morale
Focus all store associates on creating an environment built on teamwork and a “one team” mentality
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent
Identify high‑performing store associates and assist in their growth
Develop and maximize the success of store associates to achieve sales potential and customer experience
Attract and hire store associates, up to and including Sales Leaders
Analyze the business and execute/communicate clear action plans that optimize results
Manage all aspects of daily store operations
Ensure all store associates have clarity on goals and action plans
Provide feedback to support the creation of clear action plans that optimize results
Manage and delegate workload and ensure execution of plans and strategies across the store
Maintain adherence to company policies and ensure the safety of store associates and customers
Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store
Optimize sales/operations opportunity by leading associates in consistently executing merchandising strategies, operations, loyalty programs and other company initiatives
With approval of the store manager, build an effective schedule with the right associate in the right place at the right time
Support and develop a store environment focused on consistently delivering a great in‑store customer experience
Resolve customer complaints to a positive outcome; determine source of issues and take initiative to identify and resolve
Lead consistent focus on delivering a great customer experience
Create a culture of proactive customer engagement to exceed our customers’ expectations
Drive loyalty and credit card acquisition through an engaged store team
Create positive in‑store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 3‑5 of relevant job experience
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong supervisory, communication and customer service skills
Minimum of two years relevant experience
Prior sales management experience
Benefits and Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Pay Range $21.20 - $31.25 per hour
Closing If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.
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About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name Woodbury Commons
Responsibilities Express is seeking an Associate Manager to join our team. The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in‑store shopping experience for our retail customers.
Key Responsibilities
Attract, hire, develop, inspire, and retain top talent
Support an environment that encourages an exceptionally high level of store morale
Focus all store associates on creating an environment built on teamwork and a “one team” mentality
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent
Identify high‑performing store associates and assist in their growth
Develop and maximize the success of store associates to achieve sales potential and customer experience
Attract and hire store associates, up to and including Sales Leaders
Analyze the business and execute/communicate clear action plans that optimize results
Manage all aspects of daily store operations
Ensure all store associates have clarity on goals and action plans
Provide feedback to support the creation of clear action plans that optimize results
Manage and delegate workload and ensure execution of plans and strategies across the store
Maintain adherence to company policies and ensure the safety of store associates and customers
Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store
Optimize sales/operations opportunity by leading associates in consistently executing merchandising strategies, operations, loyalty programs and other company initiatives
With approval of the store manager, build an effective schedule with the right associate in the right place at the right time
Support and develop a store environment focused on consistently delivering a great in‑store customer experience
Resolve customer complaints to a positive outcome; determine source of issues and take initiative to identify and resolve
Lead consistent focus on delivering a great customer experience
Create a culture of proactive customer engagement to exceed our customers’ expectations
Drive loyalty and credit card acquisition through an engaged store team
Create positive in‑store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 3‑5 of relevant job experience
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong supervisory, communication and customer service skills
Minimum of two years relevant experience
Prior sales management experience
Benefits and Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Pay Range $21.20 - $31.25 per hour
Closing If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.
#J-18808-Ljbffr