Jobs via Dice
Salesforce Business Analyst
Jobs via Dice, King Of Prussia, Pennsylvania, United States, 19406
Job Title
Salesforce Business Analyst
Duration Long Term Opportunity
Location King of Prussia, PA (4 days onsite in a week)
Certifications Minimum 3 Salesforce certifications (Salesforce Admin, Sales Cloud Consultant, and CPQ or Service Cloud or Marketing Cloud or Data Cloud)
Role Overview The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions meet organizational goals. This role requires deep expertise in Salesforce Clouds, strong analytical skills, and the ability to document and capture business requirements to align with Salesforce solutions.
Key Responsibilities
Requirements gathering & analysis
Collaborate with business stakeholders to understand processes, scope, and pain points.
Document functional requirements, user stories, and acceptance criteria.
Align requirements with the Salesforce solution team.
Conduct business gap analysis & FIT gap analysis.
Run Salesforce reports and dashboards and perform data analysis.
Own requirements end‑to‑end.
Solution design & validation
Work closely with architects and developers to clarify requirements and share solutions.
Validate solutions against business needs and Salesforce best practices.
Conduct demo and smoke testing of delivered solutions.
Process optimization
Identify opportunities for automation and process improvements within Salesforce.
Analyze current and to‑be process gaps.
Testing & quality assurance
Support UAT, triage defects, smoke test, validate defects, and ensure successful deployment.
Stakeholder communication
Act as a liaison between business and technical teams, ensuring clear communication and alignment.
Training & documentation
Prepare user guides and conduct training sessions for end‑users.
Required Skills & Qualifications
Experience
12+ years in IT with at least 8 years as a Salesforce Business Analyst.
Proven experience in multi‑cloud Salesforce implementations.
Certifications
Minimum two Salesforce certifications: Salesforce Admin and Sales Cloud Consultant (mandatory).
Technical knowledge
Strong understanding of Salesforce data model, automation tools (Flows, Process Builder), and reporting.
Familiarity with integration tools and data migration strategies.
Ability to create reports & dashboards in Salesforce.
Ability to download Salesforce data using Data Loader.
Proficiency in Excel (pivot tables, VLOOKUP).
Analytical & communication skills
Excellent problem‑solving, documentation, and stakeholder management skills.
Preferred Qualifications
Experience with Agile/Scrum methodologies.
Knowledge of Salesforce Sales Cloud and Salesforce Administration.
Exposure to Data Governance and MDM practices.
Undergraduate degree in Computer Science or Engineering (four‑year college degree).
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development and Sales
Industries Software Development
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Duration Long Term Opportunity
Location King of Prussia, PA (4 days onsite in a week)
Certifications Minimum 3 Salesforce certifications (Salesforce Admin, Sales Cloud Consultant, and CPQ or Service Cloud or Marketing Cloud or Data Cloud)
Role Overview The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions meet organizational goals. This role requires deep expertise in Salesforce Clouds, strong analytical skills, and the ability to document and capture business requirements to align with Salesforce solutions.
Key Responsibilities
Requirements gathering & analysis
Collaborate with business stakeholders to understand processes, scope, and pain points.
Document functional requirements, user stories, and acceptance criteria.
Align requirements with the Salesforce solution team.
Conduct business gap analysis & FIT gap analysis.
Run Salesforce reports and dashboards and perform data analysis.
Own requirements end‑to‑end.
Solution design & validation
Work closely with architects and developers to clarify requirements and share solutions.
Validate solutions against business needs and Salesforce best practices.
Conduct demo and smoke testing of delivered solutions.
Process optimization
Identify opportunities for automation and process improvements within Salesforce.
Analyze current and to‑be process gaps.
Testing & quality assurance
Support UAT, triage defects, smoke test, validate defects, and ensure successful deployment.
Stakeholder communication
Act as a liaison between business and technical teams, ensuring clear communication and alignment.
Training & documentation
Prepare user guides and conduct training sessions for end‑users.
Required Skills & Qualifications
Experience
12+ years in IT with at least 8 years as a Salesforce Business Analyst.
Proven experience in multi‑cloud Salesforce implementations.
Certifications
Minimum two Salesforce certifications: Salesforce Admin and Sales Cloud Consultant (mandatory).
Technical knowledge
Strong understanding of Salesforce data model, automation tools (Flows, Process Builder), and reporting.
Familiarity with integration tools and data migration strategies.
Ability to create reports & dashboards in Salesforce.
Ability to download Salesforce data using Data Loader.
Proficiency in Excel (pivot tables, VLOOKUP).
Analytical & communication skills
Excellent problem‑solving, documentation, and stakeholder management skills.
Preferred Qualifications
Experience with Agile/Scrum methodologies.
Knowledge of Salesforce Sales Cloud and Salesforce Administration.
Exposure to Data Governance and MDM practices.
Undergraduate degree in Computer Science or Engineering (four‑year college degree).
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development and Sales
Industries Software Development
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